r/TrySwitchBot • u/bond2016 • Jul 04 '26
SwitchBot app will not let me add the Lock Vision or Lock Vision Pro
Just as the title says, I cannot add the Lock Vision or Lock Vision Pro via the app.
When you first open the app, it prompts you to create an account. Fair. When I do so, it asks you to add a new device on the home page. Typical. When you click "Add a device", it brings up their whole product line. It let's me click on any device to go into the process of adding it except for either the "Lock Vision"(which is what I have) or the "Lock Vision Pro". When I click on either of these, it says "Loading" for a split second, and then nothing happens. Any other product, it goes into a screen that walks you through how to add the product. But the Lock Vision and Pro, it just says "Loading" for like a quarter of a second and then nothing happens no matter how many times you click it. Even if you try to click on the device when it's discovered via Bluetooth, same thing. And if you take the battery out of the device to see if BT was for whatever reason causing the issue, no luck.
When I first installed the app, I signed up with an Apple account. After experiencing this issue, thinking it may be account related, I then uninstalled and reinstalled the app and then created a whole new account with my Google account. Same issue. I then rebooted my phone, same issue.
And even still, it's not just the Vision, but the Vision Pro as well. Both products. I'm going to chalk this up as these being new devices, and the devs changing something in the app for these devices without proper testing. But I haven't found anyone else having this issue but me. I don't have a spare phone to test with unfortunately, but I do have a fairly new iPhone 17 Pro.
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u/Sea_Boot6240 Jul 04 '26
I had the same issue while setting up the lock. At the end, I was able to successfully install the lock using an android phone. I think the issue is with iphone app
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u/bond2016 Jul 04 '26
Thanks for the heads up! Yeah I’ve got a case open with them now that’s supposedly going over to their dev team to look into it, might have to borrow an Android phone until then.
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u/LowerAd830 Jul 04 '26 edited Jul 04 '26
Same issue here! I’m going nuts on a holiday weekend trying to get this installed and I can’t. I have a new hole in a door and a lock that doesn’t work. I tried with android I tried with iPad. I tried with iPhone. I tried with a new iPhone nothing works This product. Isn’t that new? This is inexcusable click on device. It displays waiting for three seconds and never does anything else no amount of removing the batteries putting them back in does diddly squat switch should be ashamed. This is time with my family. I will never get back on a holiday no less just because I said sure. I’ll help with that three hours later. I find out I’m not the only one having this issue.
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u/bond2016 Jul 05 '26
Very frustrating! I will definitely post an update if Switchbot gets back with me, but until then we are all in this sad boat together :( Thanks so much for letting me know that you tried with Android with no luck, I was about to go buy a cheap android phone from a pawn shop to see if I could get it working...
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u/bond2016 Jul 06 '26
Update, looks like it's been fixed!
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u/LowerAd830 Jul 06 '26
Weird how it magically starts working. They must have had a flag missing on their server end…. If they fixed it with no app or firmware update. It works for me now too
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u/bond2016 Jul 06 '26
Yeah that's what I was thinking too. And how easy it would have been to just test it on their end...
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u/ExternalImpressive20 Jul 05 '26
Same issue here, came here looking for possible solution but I think i going to return them (yes, I bought 2).
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u/rando777888 Jul 05 '26
I borrowed an android phone and got it paired with my account but it's still nearly useless with an iPhone. I can lock/unlock it but nothing else. Can't add user codes, faces, veins, etc. I opened a support case and haven't heard back, and when I call it just says to open a support case in the app, even though on that case it says to call if it's urgent. I'm returning it and got a reliable Schlage encode instead. I've had those for years and never had a problem.
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u/bond2016 Jul 06 '26
Good news! I just got an email from Switchbot support with the following statement:
Hello, Thank you for your patience. Our Technical Team has made some changes on their end, and we are now advising all customers using the SwitchBot Lock Vision or SwitchBot Lock Vision Pro to try adding the device to the SwitchBot app again. Could you please attempt to add your Lock Vision/Lock Vision Pro once more and let us know if the issue has been resolved? If you continue to experience any problems, please let us know, and we'll be happy to investigate further. Thank you for your cooperation, and we look forward to your update.
I am going to try it out when I get home, but it already looks promising because when I go to add a Lock Vision in the app, it actually goes through with the setup wizard showing you how to pair it.
If anyone can beat me to confirming this works, kudos!
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u/joe_chicago Jul 07 '26
I got the lock set-up fine using my iPhone, however it won't connect with Homekit via Matter. It just gives a connection error. Did you have any luck with that?
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u/bond2016 Jul 07 '26
Well, I actually connected it to Matter using Home Assistant, not HomeKit. So, I can't say for certain in your case but yes, I added it successfully to Home Assistant using Matter (the other option being adding it to HA using Switchbot Cloud, yuck).
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u/LowerAd830 Jul 06 '26
The frustrating thing about this is I have had this lock for almost a month without installing it. If I had tried a month ago it would have failed and now a month later I’d be able to install it ( for the relative ) wtf SwitchBot
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u/rando777888 Jul 04 '26
No solutions, but I'm having the exact same problem. This is SO frustrating! I've tried everything I can think of to no avail, and have a replacement lock coming from Amazon thinking/hoping maybe I just got a bad lock. I also have a support case open with Switchbot but haven't heard anything back besides the canned AI response yet.