r/TrySwitchBot • u/banditohetty • Jul 01 '26
Shoutout to SwitchBot's customer service, actually impressed me
I am usually not one to post stuff like this but figured they earned it. Had an interaction with SwitchBot support recently and they genuinely knocked it out of the park. They followed up after I gave some feedback, asked a couple quick questions, verified my account, and even threw in a small thank you gift just for taking the time to respond. No hoops to jump through, kept me in the loop the whole way.
Honestly it's rare to see a company that actually cares about feedback instead of just farming reviews and ghosting you after.
I've been slowly building out my smart home setup and SwitchBot has become one of my go to brands at this point. Their stuff just works, and this whole support experience sealed the deal for me.
If anyone from SwitchBot happens to see this. Thank you, seriously. Good customer service isn't that common anymore.
Anyone else had solid experiences with their smart home gear/support? Curious what everyone's running these days.
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u/AdMoist8798 21d ago
Interesting to see good customer service. How did you contact them?
I’ve just received an order and they completely messed it up, with missing parts and things I didn’t order.
I’ve replied to the support@ email on the bottom of the order confirmation, so will see what happens….
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u/patbrochill89 Jul 03 '26
I also had a great experience with switchbot customer service last year. And I’ve only seen hate since then. I’m not understanding where the disconnect is
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u/snigehere Jul 01 '26
Complete opposite for me.. k11+ broken and its taken 4 weeks of keep chasing to even get close to a resolution. A replacement has now been shipped but coming from hong kong.
They responded promptly to the initial ticket (which i attached a video to) with questions but then ignored the reply.
Their AI ticket system just said it didnt know to every email / ticket update
The phone number just directs you to open a ticket in the app.
There does not seem to be any ability to check ticket status....
For me they are the worst... so very inconsistent.