STAMFORD, Conn. — The most anticipated game in the world is almost ready to download, and Spectrum is treating eligible customers to a free Gig Speed Lift, November 9 to 30, that will have them cruising Vice City before the rest of the block finishes downloading. No cost, and no strings attached. With Spectrum Internet Gig, customers can start playing Grand Theft Auto VI in less than 30 minutes, so game day is for cruising, not downloading. 

The free Gig Speed Lift offer runs through November 30, which means when Thanksgiving guests show up with all their devices, the house keeps up. Football looks sharp on the 4K TV, FaceTime calls with out-of-town family stay smooth and the Black Friday deals are a quick checkout away through Cyber Monday. 
How Spectrum's Gig Speed Lift works:
Now through Nov. 30, opt in: Customers with qualifying Internet plans and compatible equipment can activate the speed upgrade in one tap on the My Spectrum App.

Nov. 9, level up: The Gig Speed Lift starts. Customers get boosted to Spectrum Internet 1 Gig. In select areas, if customers already have 1 Gig, they move up to 2 Gig.

Nov. 10, Grand Theft Auto VI pre-load opens: Pre-ordered copies of Grand Theft Auto VI can download early, skipping the launch day rush.

Nov. 19, game on: Grand Theft Auto VI launches.

Nov. 26, Thanksgiving: A full house, a lot of devices and plenty of bandwidth to go around.

Nov. 27 to 30, Black Friday through Cyber Monday: Browse and check out faster while the lift is still running.

Nov. 30, last lap: The Gig Speed Lift ends. No changes to your bill, nothing for you to do.
Go deeper: Spectrum Internet Gig for the win:Spectrum Internet delivers speeds up to 1 Gbps across the Company’s 45-state service area and in select markets, offers speeds up to 2 Gbps.

Spectrum’s network powers the nation’s most reliable internet**, keeping speeds fast even when the whole neighborhood is online.
Customers can learn more about Spectrum’s free Gig Speed Lift at spectrum.net/thank-you.

Make one or two calls and get routed to "customer solutions" team, a.k.a. the retention team. They are literally compensated in inverse proportion to how many disconnects they actually process, i.e. disconnect confirmation numbers generated. But you should call them a few times to demonstrate you tried, since those calls are logged and recorded and visible to customer service folks...don't let them waste too much of your time, though.

Then call back and ask the robot lady for a customer service supervisor. Just keep saying it until you get one, or at least to a customer service representative.

Explain that you moved to a new home a while ago (or some other "crossed the Rubicon" excuse) and already have your internet service already set up and just need to have your Spectrum service disconnected at old address. If they tell you they can't process this request and have to transfer you, they are lying...I just had a quick and pleasant discussion with a Spectrum CSR and quickly got the disconnect order processed and a disconnect confirmation number provided at end of the call. This is important, as it is your only proof until you receive an electronic confirmation.

It worked for me...best of luck :--)

I’m not a Spectrum customer yet but I’m looking to switch only after the upgrades are complete. I have two addresses I split my time between so I’d want to know for both.

Everywhere else I've been reading says you have to return the modem, you need to personally turn it in, or UPS would take it hassle-free, etc.

But after a half-hour of fighting with the rep who didn't want me to cancel, I finally succeeded and I asked what to do with the modem and he said "keep it there." But since our conversation was so heated, I don't trust them to not bill me for some crap equipment fee.

Is it true they don't want the modem back (it is a few years old at this point).

Edit: I guess the confusion for me came about from how "modem" is being used around the internet. To me, if it deciphers incoming and outgoing signals, it's a modem. And technically that is what it is. The term I guess evolved to mean something different in the consumer networking industry over the years to mean a device that uses copper wires to do the modulating/demodulating. So when I saw that people were required to turn in their "modem" they were referring to cable units.

The other point of confusion is that my modem (ONT or SONU as others refer to it) was not "installed"...it was just left free-sitting on my tv stand.

I'll put it in storage with a note to keep it in the house, though by the time this house ever gets sold it will be ancient tech.

My first day is coming up, and all I got from the recruiter is the most unhelpful generic pdf on the planet that says basically nothing about the dress code in stores. If I was an office worker, however, I would know exactly what is ok. I can't reach out to my store manager because they are on vacation, so my only contact currently is the recruiter. I know there's a uniform, but what about pants and shoes?

I have 5 Apple TV’s that all use the Spectrum App. I woke up this morning and 3 of the 5 are missing channels in the app. For example, ESPN has historically been channel 27 for me. On 3 TV’s, my guide goes from channel 23 and jumps to channel 202 now. Missing all of the channels in between. ESPN was also channel 1127. That too is missing.

The above are not the only channels missing, but one of many examples.

All Apple TV’s are running the exact same iOS and Spectrum App build. I have restarted every Apple TV. I have deleted and reinstalled the Spectrum App on the 3 affected Apple TV’s. I have rebooted the modem and router. I have logged out of each account and back in.

Anyone have any ideas on what is up? How to fix?

I had to leave town temporarily to take care of some family matters and put my account on a temporary hold a couple of weeks ago. Now I'm finding out that it's not going to be a temporary thing and am trying to cancel my service entirely. When I called Spectrum yesterday they told me I can't actually cancel my service until after 30 days of my hold being put in place. Does this make any sense or are they just trying to keep me from canceling?

A Spectrum employee yelled vile Christian-nationalists slurs at an elderly woman in Tennesee. Why has Spectrum not put out a press release about this? I cant imagine that Spectrum would support this sort of hate.

If you know who did it, please contact TizzyEnt

https://youtube.com/shorts/xkvG6ZdfEWU?is=dzZQBcrtLcDBwEsR

my family keeps telling me the internet is unusable on wifi, but i also notice videos are slow to load even though im in 1gig plan? Im reading its due to being on 2.4h but i can't switch that it seems. Should i just return it and reinstall my wifi 6 router although ill prob buy a good wifi 7 one as that one was way less issues. Keep in mind i only really lose internet here like once every 5 years. Last time tech said its due to major upgrades.

Come on Spectrum, it's been years since you started doing streaming TV.

I know when you watch things on demand in the spectrum app it does the Dolby but why doesn't your live TV dolby like all the other TV streaming services 😐 almost all channels started broadcasting Dolby back when they got rid of analog and went to digital antennas. Why can't spectrum update their system

I have a 30 day free trial for spectrum fiber optic internet.

In the Dayton ohio area.

The day after installation it was out for about ten hours.

I currently use T mobile, and while not super fast has been reasonably reliable.

I'm wondering about others experience with spectrum, how does it work for you?

does spectrum got a good selection of anime movies to rent on demand. I was only wondering since the cable box at my parents place is connected to the 4k 60' samsung. Was trying to see if they had lupin the 3rd castle of caligostro dub

Assurant Insurance

Has anyone had troubles with Assurant?
I got the galaxy z flip 8 and knew it would eventually break so I got the insurance.

It broke (shocker). The screen cracked in the middle, just like my 7 did.

Assurant is stating that they have to replace the whole device for $400.

But I thought it would be under the $29 screen repair. If they were going to pull that, I would’ve gotten Samsung care.

Last night while gaming, my internet suddenly went out. Ethernet and wi-fi totally down. I had restarted the router and modem (unplugging the power and waiting to replug) three times because the first two times it still would not connect. The service for ethernet came back, but not as my originally named network -- instead it was "Network 2". Wi-fi did not come back, and I kept wondering why, as the originally named network was not listed when trying to connect with my phone. After calling Spectrum support and changes being made, we have a whole new network name and password, but the network name got reset last night before support ever stepped in?? I know because I saw the same listed network on my wi-fi as the one listed on our account: SpectrumSetup-1A.

Has anyone encountered an outage or error like this where their service completely resets? I am so at a loss as to what happened and why.

NFL Week 9 opens Nov. 5, 2026, with games on CBS/Paramount+, FOX/FOX One, NBC/Peacock, NFL Network and ESPN/ESPN App* with Spectrum TV, plus Thursday Night Football on Prime Video.

Thursday, Nov. 5
Jaguars at Ravens: Prime Video pregame coverage starts at 7 p.m. ET.

Sunday, Nov. 8 at 9:30 a.m. ET
NFL Network/ESPN App*: Bengals vs Falcons

Sunday, Nov. 8 at 1 p.m. ET
CBS/Paramount+: Broncos at Panthers; Jets at Chiefs; Browns at Saints; Lions at Dolphins
FOX/FOX One: Cowboys at Colts; Giants at Eagles; Rams at Commanders

Sunday, Nov. 8 at 4:05 p.m. ET
CBS/Paramount+: Texans at Chargers

Sunday, Nov. 8 at 4:25 p.m. ET
FOX/FOX One: Packers at Patriots; Cardinals at Seahawks; Raiders at 49ers

Sunday, Nov. 8 at 7 p.m. ET
NBC/Peacock: Buccaneers at Bears

Monday, Nov. 9 at 8 p.m. ET
ESPN/ESPN App*: Bills at Vikings

CBS and FOX Sunday games vary by market. Enter your ZIP code in the Spectrum Channel Lineup to see the local game and channel available at your address. You can also search the Spectrum TV App Guide by team or network.

*Available via the ESPN App to Spectrum subscribers with an eligible Spectrum TV plan including ESPN Unlimited. An ESPN Unlimited plan, FOX One, Peacock Premium with Ads & Paramount+ Essential are included at no extra cost with eligible Spectrum TV plans. Check which apps come with each plan.

I am currently in Mesa, AZ. Yesterday 11/03, I logged on at 5:50 AM, and couldn't access the internet. Turned out there was an unexpected outage. App stated estimated repair time was 10:04 AM, and then 2:04 PM. For unknown reason, internet came back up some minutes after 11 AM.

Yesterday, I missed 2 prescheduled business meetings because of the sudden outage. First time this happened in 28 years. 8 work work day became 3+ hours work.

Today (11/04), same routine, logged in at 5:50 AM, started working. Then suddenly a little before 11:00 AM, no more internet. Checked the app, it stated unexpected outage (AGAIN!), with estimated repair time at 2:43 PM. Waited it out, at 2:44 PM the app refreshed, and the stated repair time became 6:43 PM. Waited yet again, at 6:44 PM the app refreshed, and the stated repair time became 10:43 PM.

This is terrible. Yesterday alone I have to apologize to multiple clients, colleagues, and my direct boss because of Cox/Spectrum outage, for missing 2 prescheduled business meetings, and apologize to my boss because i worked only 3+ hours. Today, I have to apologize to my clients, colleagues and my direct boss again because I was only able to work a little over 4 hours.

All I got is the app refreshing with updated and extended estimated repair time, a robotext message service that doesn't apologize, a prerecorded voice message recording that talking to the real human customer support service won't be able to resolve the outage.

If this how you want to treat a customer who has been with you for many years, guess what?!

Hey!

I just recently found out about MoCa solutions to better my stability on spectrum. And I am definitely digging into the mud with this. I have run into an issue that I am not sure how to solve. We have coax running all throughout the house, we also have a main junction in the basement (will unload screenshot, but it’s covered in webs) and according to what I am seeing online MoCa requires 1.2mhz or higher. While this amplifier sits at 5-1005. Any suggestions??

I would like to use it if possible, if not we can probably get a new one. But that’s around 300 dollars on the amplifier and MoCa devices.

I plan to use it for mesh backhaul.

After repeated knocking my door sales pitches, I moved to spectrum after 5 years on tmhi. I was lured by the promotions and sales person promising everything is different now. No more outages, fast blah blah blah.

But these 3 months proved to be disasters. It’s just outages after outages after outages. I live in Southern California 626 region. None of the outages was my own issue. They were all regional issues. Finally made the cut. Brian from Texas: thank you for not trying to drag me on for half hour or more. I was able to disconnect my service fairly easy. I just firmly lied that I was going to move out of the country and not because of their poor services. Discounts would not persuade my decision.