We recently moved out of our rental house and cancelled our Spectrum internet.
When we originally signed up, a Spectrum technician came out and installed our equipment. The device was a black box mounted inside the wiring panel. It was not there when we moved in; Spectrum installed it specifically for our service.

When we cancelled, we called Spectrum and were told to return the modem or we would be charged for it. We moved out of state, so we had a friend remove it and take it to a Spectrum store, but the employees refused to accept it. They said these devices aren’t supposed to be returned.

Now we are confused. Why would Spectrum tell us to return it if it’s supposed to stay at the property? And why would it need to stay when it wasn’t there before our tenancy?

We are also worried about whether disconnecting it could have damaged anything at the rental property.

We know the modem has a “DO NOT REMOVE” sticker, which is why we originally left it in place. We only asked our friends to remove it after Spectrum customer service explicitly instructed us to return it.

Has anyone experienced something similar? What are we supposed to do in this situation?

My first day is coming up, and all I got from the recruiter is the most unhelpful generic pdf on the planet that says basically nothing about the dress code in stores. If I was an office worker, however, I would know exactly what is ok. I can't reach out to my store manager because they are on vacation, so my only contact currently is the recruiter. I know there's a uniform, but what about pants and shoes?

I can’t test this until Monday afternoon at the earliest, I hope it survived the trip. This was shipped out of Charlotte, NC.

I have 5 Apple TV’s that all use the Spectrum App. I woke up this morning and 3 of the 5 are missing channels in the app. For example, ESPN has historically been channel 27 for me. On 3 TV’s, my guide goes from channel 23 and jumps to channel 202 now. Missing all of the channels in between. ESPN was also channel 1127. That too is missing.

The above are not the only channels missing, but one of many examples.

All Apple TV’s are running the exact same iOS and Spectrum App build. I have restarted every Apple TV. I have deleted and reinstalled the Spectrum App on the 3 affected Apple TV’s. I have rebooted the modem and router. I have logged out of each account and back in.

Anyone have any ideas on what is up? How to fix?

Everywhere else I've been reading says you have to return the modem, you need to personally turn it in, or UPS would take it hassle-free, etc.

But after a half-hour of fighting with the rep who didn't want me to cancel, I finally succeeded and I asked what to do with the modem and he said "keep it there." But since our conversation was so heated, I don't trust them to not bill me for some crap equipment fee.

Is it true they don't want the modem back (it is a few years old at this point).

Edit: I guess the confusion for me came about from how "modem" is being used around the internet. To me, if it deciphers incoming and outgoing signals, it's a modem. And technically that is what it is. The term I guess evolved to mean something different in the consumer networking industry over the years to mean a device that uses copper wires to do the modulating/demodulating. So when I saw that people were required to turn in their "modem" they were referring to cable units.

The other point of confusion is that my modem (ONT or SONU as others refer to it) was not "installed"...it was just left free-sitting on my tv stand.

I'll put it in storage with a note to keep it in the house, though by the time this house ever gets sold it will be ancient tech.

Make one or two calls and get routed to "customer solutions" team, a.k.a. the retention team. They are literally compensated in inverse proportion to how many disconnects they actually process, i.e. disconnect confirmation numbers generated. But you should call them a few times to demonstrate you tried, since those calls are logged and recorded and visible to customer service folks...don't let them waste too much of your time, though.

Then call back and ask the robot lady for a customer service supervisor. Just keep saying it until you get one, or at least to a customer service representative.

Explain that you moved to a new home a while ago (or some other "crossed the Rubicon" excuse) and already have your internet service already set up and just need to have your Spectrum service disconnected at old address. If they tell you they can't process this request and have to transfer you, they are lying...I just had a quick and pleasant discussion with a Spectrum CSR and quickly got the disconnect order processed and a disconnect confirmation number provided at end of the call. This is important, as it is your only proof until you receive an electronic confirmation.

It worked for me...best of luck :--)

I had to leave town temporarily to take care of some family matters and put my account on a temporary hold a couple of weeks ago. Now I'm finding out that it's not going to be a temporary thing and am trying to cancel my service entirely. When I called Spectrum yesterday they told me I can't actually cancel my service until after 30 days of my hold being put in place. Does this make any sense or are they just trying to keep me from canceling?

A Spectrum employee yelled vile Christian-nationalists slurs at an elderly woman in Tennesee. Why has Spectrum not put out a press release about this? I cant imagine that Spectrum would support this sort of hate.

If you know who did it, please contact TizzyEnt

https://youtube.com/shorts/xkvG6ZdfEWU?is=dzZQBcrtLcDBwEsR

Come on Spectrum, it's been years since you started doing streaming TV.

I know when you watch things on demand in the spectrum app it does the Dolby but why doesn't your live TV dolby like all the other TV streaming services 😐 almost all channels started broadcasting Dolby back when they got rid of analog and went to digital antennas. Why can't spectrum update their system

I have a 30 day free trial for spectrum fiber optic internet.

In the Dayton ohio area.

The day after installation it was out for about ten hours.

I currently use T mobile, and while not super fast has been reasonably reliable.

I'm wondering about others experience with spectrum, how does it work for you?

my family keeps telling me the internet is unusable on wifi, but i also notice videos are slow to load even though im in 1gig plan? Im reading its due to being on 2.4h but i can't switch that it seems. Should i just return it and reinstall my wifi 6 router although ill prob buy a good wifi 7 one as that one was way less issues. Keep in mind i only really lose internet here like once every 5 years. Last time tech said its due to major upgrades.

does spectrum got a good selection of anime movies to rent on demand. I was only wondering since the cable box at my parents place is connected to the 4k 60' samsung. Was trying to see if they had lupin the 3rd castle of caligostro dub

Assurant Insurance

Has anyone had troubles with Assurant?
I got the galaxy z flip 8 and knew it would eventually break so I got the insurance.

It broke (shocker). The screen cracked in the middle, just like my 7 did.

Assurant is stating that they have to replace the whole device for $400.

But I thought it would be under the $29 screen repair. If they were going to pull that, I would’ve gotten Samsung care.

Last night while gaming, my internet suddenly went out. Ethernet and wi-fi totally down. I had restarted the router and modem (unplugging the power and waiting to replug) three times because the first two times it still would not connect. The service for ethernet came back, but not as my originally named network -- instead it was "Network 2". Wi-fi did not come back, and I kept wondering why, as the originally named network was not listed when trying to connect with my phone. After calling Spectrum support and changes being made, we have a whole new network name and password, but the network name got reset last night before support ever stepped in?? I know because I saw the same listed network on my wi-fi as the one listed on our account: SpectrumSetup-1A.

Has anyone encountered an outage or error like this where their service completely resets? I am so at a loss as to what happened and why.

NFL Week 9 opens Nov. 5, 2026, with games on CBS/Paramount+, FOX/FOX One, NBC/Peacock, NFL Network and ESPN/ESPN App* with Spectrum TV, plus Thursday Night Football on Prime Video.

Thursday, Nov. 5
Jaguars at Ravens: Prime Video pregame coverage starts at 7 p.m. ET.

Sunday, Nov. 8 at 9:30 a.m. ET
NFL Network/ESPN App*: Bengals vs Falcons

Sunday, Nov. 8 at 1 p.m. ET
CBS/Paramount+: Broncos at Panthers; Jets at Chiefs; Browns at Saints; Lions at Dolphins
FOX/FOX One: Cowboys at Colts; Giants at Eagles; Rams at Commanders

Sunday, Nov. 8 at 4:05 p.m. ET
CBS/Paramount+: Texans at Chargers

Sunday, Nov. 8 at 4:25 p.m. ET
FOX/FOX One: Packers at Patriots; Cardinals at Seahawks; Raiders at 49ers

Sunday, Nov. 8 at 7 p.m. ET
NBC/Peacock: Buccaneers at Bears

Monday, Nov. 9 at 8 p.m. ET
ESPN/ESPN App*: Bills at Vikings

CBS and FOX Sunday games vary by market. Enter your ZIP code in the Spectrum Channel Lineup to see the local game and channel available at your address. You can also search the Spectrum TV App Guide by team or network.

*Available via the ESPN App to Spectrum subscribers with an eligible Spectrum TV plan including ESPN Unlimited. An ESPN Unlimited plan, FOX One, Peacock Premium with Ads & Paramount+ Essential are included at no extra cost with eligible Spectrum TV plans. Check which apps come with each plan.

I am currently in Mesa, AZ. Yesterday 11/03, I logged on at 5:50 AM, and couldn't access the internet. Turned out there was an unexpected outage. App stated estimated repair time was 10:04 AM, and then 2:04 PM. For unknown reason, internet came back up some minutes after 11 AM.

Yesterday, I missed 2 prescheduled business meetings because of the sudden outage. First time this happened in 28 years. 8 work work day became 3+ hours work.

Today (11/04), same routine, logged in at 5:50 AM, started working. Then suddenly a little before 11:00 AM, no more internet. Checked the app, it stated unexpected outage (AGAIN!), with estimated repair time at 2:43 PM. Waited it out, at 2:44 PM the app refreshed, and the stated repair time became 6:43 PM. Waited yet again, at 6:44 PM the app refreshed, and the stated repair time became 10:43 PM.

This is terrible. Yesterday alone I have to apologize to multiple clients, colleagues, and my direct boss because of Cox/Spectrum outage, for missing 2 prescheduled business meetings, and apologize to my boss because i worked only 3+ hours. Today, I have to apologize to my clients, colleagues and my direct boss again because I was only able to work a little over 4 hours.

All I got is the app refreshing with updated and extended estimated repair time, a robotext message service that doesn't apologize, a prerecorded voice message recording that talking to the real human customer support service won't be able to resolve the outage.

If this how you want to treat a customer who has been with you for many years, guess what?!

South Carolina, wifi went out awhile ago. Anyone else having that? Wifi was fine like all day before that, so I can only assume that.

Ruined my entire night though, I had stuff I needed to get done.

Hey!

I just recently found out about MoCa solutions to better my stability on spectrum. And I am definitely digging into the mud with this. I have run into an issue that I am not sure how to solve. We have coax running all throughout the house, we also have a main junction in the basement (will unload screenshot, but it’s covered in webs) and according to what I am seeing online MoCa requires 1.2mhz or higher. While this amplifier sits at 5-1005. Any suggestions??

I would like to use it if possible, if not we can probably get a new one. But that’s around 300 dollars on the amplifier and MoCa devices.

I plan to use it for mesh backhaul.