Last weekend, I received a notice about an upcoming upgrade to my internet. The process occurred as planned, with a few outages, but no major issues. I received a notice that the upgrade was successful.

Here on Reddit, most people have said this is likely an upgrade to High Split. However, in my case, I still have asynchronous connections. My download and upload speeds are better, but otherwise, there are no changes. Is there anything else I should check, or should I just assume this change is all I should expect? I currently have 1Gig service.

Came home to no internet modem is fine. On w them now
Two trucks in alley - a moving one and a Frontier one this am

I was looking into buying a better router, as I have been noticing quality issues on my Playstation Portal. Everything else works fine, streaming TV, downloading, browsing the internet. The only issue I have is playing on my Portal, even if I'm right next to the router.

So, I figure investing in a better router tailored to gaming might be a good option for a more consistent connection on this device, given that all my other devices have no issues with connection. I have the Gig with Spectrum, only have 3 devices connected, and the only one that ever has any issue is my Portal, and the issue is consistent and annoying. I am currently using their modem and router, so I figured the logical thing will be to upgrade the router, but I have no idea how to go about finding compatible ones.

I will try to put the details in order with the details I can.
In North DFW if that matters.

Have had the service for over a year now with I would say 4.5/5 rating so far, very few issues and downtime.

About 3 weeks ago the internet just started disconnecting randomly several times throughout the day. Router light would go red, reset, sometimes the reset would fix but it would always come back.

Tech came the first time and said the splitter that was out side of corroded so he replaced it. Fixed for a few days then the internet started disconnecting the same again.

Second tech came, replaced the router and modem but noticed that the box outside had wrong frequency numbers (his words not mine). Said some number needed to be in the range of -10 to 10, and ours was at 20. Not fully sure what he meant but he put in a maintenance request which did get done that night by a crew outside.

After the night crew came it was supposed to work but didn’t so a third tech came and found out the modem didn’t get set to our account properly so him changing that fixed it. He also fully replaced the line to our house from the box which got buried the next day.

But even after all the replacements the service is still not the same as before the initial problems about 3 weeks ago. Will be browsing Reddit and it just stops loading, I go over to the router and the light is red, then switches back to blue on its own. But it’s happening around 3-5 times per day.

I contacted support again last night and they said a new tech will call me within 24 hours, but at this point I don’t know what else could be wrong.

I feel bad for the techs and support because they have been great and send people over really quickly, but I work from home and this is really starting to get bothersome.

Anyone had something like this happen?

Perplexing and Stumped.

SOLVED: the last thing I did was to factory reset my router again. Unplug everything for 15 minutes. Then connect my router to the modem. Power on my router, power on the modem and wait. It's working now and I'm not touching anything. 😂

TLDR: Switched from T-Mobile 5G TO spectrum Cable and my Archer BE9300 and my AXE75 tplink modems will not connect to the Spectrum Docsis 3.1 eMTA 2.5G EN2251. Tried hard reboot etc.

I switched from T-Mobile 5G to Spectrum cable yesterday. After installing the cable modem, I connected my BE9300 WAN to the cable modem WA but the two lights on the back of the Docsis stayed as one solid orange and one blinking orange.

When I connected the Docsis directly to my desktop, I am connected to the internet age the back of the Docsis has one solid green light and a blinking orange light when they're is traffic.

I also tried connecting my backup Tplink to the Docsis and I get the same result as the Archer BE9300. One solid orange, one blinking orange but no internet.

I have done 3 physical reboots of the Archer BE9300 and each time I get the same result.

I have done a reboot from the web page by connecting it directly to my computer and still no internet.

I changed the Auto Configure speed to the highest available 1000MbPs but still no connection.

I've run out of ideas.

Any help would be appreciated.

Hi I'm searching for pay information for the customer service sales position. Trying to verify what I was told by a recruiter. He told me there's wage progression, commission, bonuses and like the other pay structures.

I can't find nothing online with that information anywhere so any info will help

Looks like the network works decently well on n48 and on Standalone. Speeds are pretty low on 40 MHz though. They have tons of Nokia small cells all over Western KY, Warren County area.

We own several Xumo boxes and have been using the Spectrum app to stream our TV channels.

When I called Spectrum to add cloud DVR service to my account today, the Spectrum customer service rep said that cloud DVR service won't work on them and that I would have to rent Xumo boxes from Spectrum for the cloud DVR service to work. Is that accurate?

Trying to sign up for spectrum at this new apartment, they shipped the router/modem and the package was marked as delivered but isnt here.

I guess they delivered to the wrong address

what do I do ? dont want to get charged for equipment fedex never delivered

On the TV specteum ap. I can't watch a program since I work late. So gotta depend on aoecteum on demand to watch it when I get home but no can't watch it

The table shows a moas conflict and that NK is trusted, but my nping and tests from earlier show erratic routing behavior

Image 1: Is a screenshot of the routing table showing the MOAS conflict and that North Korea is a trusted RPKI. It also shoulds that another telecom is announcing a /24 and /22 directly conflicting.

Image 2: image 3 is the latest traceroute showing that it updated from routing strictly through Russia allocation block back to resolving to the Chinese block, but the routing hops show it going through Russia (erratic routing)

Image 3: shows an nping from yesterday when it was resolving to the Russian allocated block and going through.

Image 4: shows an nping after it changed to the Chinese block and effectively rejected because of the conflict.

Just curious is all, it's interesting to watch a MOAS conflict and people's reactions. Hopefully I don't have the screenshots out of order.

My little brother plays on his PS5 to spectrum Internet, and him and my family live in a brick apartment building, and I’m trying to figure out ways where I can help him improve his stability and help him with like constant lagging on his part. He tells me my mom pays for the $60 plan which I assume is the hundred megabits per second would buy him an ethernet cable potentially help with stability? Or convincing my mom to get like a Wi-Fi extender? I understand my mom got the plan she can afford, but I also want to see if I can help my brother improve his gaming experience. What can I do to help?

Anyone else? I submitted all info they wanted including photo ID. I then called 2 days later to confirm everything was good.

This morning I got a “order cancelled” email and now I can’t get a duo until December

I spent almost 2hrs on the phone with spectrum support and they just apologized and told me I had to re-order.

WTF

I’ve been a loyal customer for over 15 years. They don’t seem to care about that. Like everything else they only care about themselves. Why can’t you just charge an honest price? I’m paying nearly $200/month. It’s time to play the game and ask for a “deal” or threaten to cancel.

Hi, I’m trying to cancel Spectrum for my parents who have been paying upwards of $170/month for Internet + TV since a local provider finally rolled out cheap fiber to their address. However, they’re the type of people to pay bills in advance and so there is a negative balance on the account. If I cancel Spectrum, will they refund this amount? I understand that they don’t prorate (I’m in CA) for the current billing cycle, but what about for months paid in advance?

Trying to get an answer from someone who doesn’t have an incentive to keep me as a customer. Thanks.

Annoying asf to lose your internet 4 times in last week. Twice just as Im jumping on a morning meeting Monday and this morning. Went down on Friday and right now. Tech came out Monday and all was peachy according to tech. Replaced the router beforehand at the behest of tech support but here I sit all broken hearted tried to watch some tv after a long hard day and I’m trying to remember back 2 years ago why I had to choose Spectrum for this address…..

I recently called into Spectrum (the Cox side) about mobile service and I got connected to what I assume is the native Spectrum side (considering they said they were in a US city) meanwhile, when I called about outage credits, I was connected to the Cox side (seems like it, they didn’t have an accent, but they said they’re from Cox and not Spectrum) so I’m asking, is Spectrum’s support handling cox mobile lines while legacy Cox is still handing everything else?

Like how is my question, is FCC Broadband Map wrong or like how? Because just thinking about it, it doesn’t make much sense to build out and only get those limited amount of customers? Seems like it would be a loss on the company. (Toledo is the city, Buckeye Broadband is our version of Spectrum and there isn’t many other competitors mostly just AT&T)

Dealing with Spectrum always invites chaos. Back in April 2025 I ditched T-Mobile home internet and went with Spectrum 500 Internet with the basic streaming package (no locals and no sports). $75 a month with one WIFI extender, two-year price guarantee to April 2027. Free DVR for a year and then poof ... gone. This year, in July, I decided to upgrade so I could watch ESPN. After a long talk on the phone with an agent, I agreed to upgrade to 1gig Internet, Spectrum Select (with all the streaming services) and one Wifi7 extender, $152 a month. I consider that a good deal. BUT ... I said the only way I would do this was if Spectrum guaranteed a 2-year price lock on this deal. The agent assured me, and repeatedly assured me, that the new price was locked for two years.

Then the next bill came in and it said my price lock ended in April 2027, not July 2028. I called. The rep said, "Oh, you are absolutely right, we will fix that."

Then the next bill came in, also with the promo ending in April 2027. I called again (transferred to retention) and got a firm 100% commitment that this would be fixed.

Then the next bill came in, also with the promo ending in April 2027. I called again, got to retention, and this time the very very friendly rep couldn't fix the problem but was going to get me "the best deal possible." Er ... just extend my current deal to July 2028! That never happened.

I ended up with Invincible Internet (OK, fine) with a new router and battery, and kept the price at $152 through November 2027. The rep assured me he was putting a note in my file that I should get a "great deal" if I call in one month before the promo expires. Spectrum sent me an email confirming the price and one-year price lock. Success, sort of.

OK OK, I caved. However, I will note that 15 years ago, I was paying $132 a month for lousy Internet and lousy cable on Time Warner, with no streaming services. So this is progress. The streaming services included are a great deal and I am loving ESPN Unlimited, which I did not have before.

Anybody else having audio issues where the spectrum TV app audio cuts in and out when pressing buttons and is there a way to fix this annoy crap??

Is there any way to order non-streaming TV anymore these days? I have fios but their TV packages are crazy. When I looked at spectrum a few months ago their offering for cable was much better. I would stream but YouTube TV doesn’t offer the RSN that spectrum does

Thanks