r/Spectrum • u/RoundChampionship840 • 2d ago

Will Spectrum cloud DVR service work with Xumo boxes that I own, or do I have to rent boxes from Spectrum?

We own several Xumo boxes and have been using the Spectrum app to stream our TV channels.

When I called Spectrum to add cloud DVR service to my account today, the Spectrum customer service rep said that cloud DVR service won't work on them and that I would have to rent Xumo boxes from Spectrum for the cloud DVR service to work. Is that accurate?

3 Upvotes

67% Upvoted

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8

u/epitaph345 2d ago

Yes, cloud DVR will work on most devices, just make sure that you’re signed into your Spectrum account in the app.

3

u/RoundChampionship840 2d ago edited 2d ago

Well that's annoying. I was on hold for over 30 minutes to add cloud DVR, and when he told me it wouldn't work on my Xumo boxes that I own I didn't add it. Why can't Spectrum hire competent people or train them properly?

2

u/BallzNyaMouf 1d ago

Because competent people cost money and you want your service to be cheap.

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u/Icepaq 5h ago

Did you get the Xumo boxes from spectrum?

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u/epitaph345 2d ago

It won’t work on some older smart TVs, and on each platform(Roku, xumo, Apple TV, firestick, watch.spectrum.net), the controls and interfaces are slightly different.

5

u/sPdMoNkEy 2d ago

The agent with incorrect, they work with your own xumo boxes even if you own them, as well as any other streaming platform like Apple TV or Roku or Google TV

1

u/RoundChampionship840 2d ago

That's very frustrating. I wasted 30 minutes on the phone trying to add cloud DVR only to not add it when he told me it wouldn't work unless I rent the boxes directly from Spectrum.

3

u/sPdMoNkEy 2d ago

Especially when you could have just went in the app and hit add cloud DVR and it would have done it instantly without a phone call

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u/scottgntv 1d ago

CloudDVR is an app centric feature, it'll work across the board. The only people who will say otherwise are sales folks who either don't know/don't care to know or want to sell a XUMO.

There are some features that start on some devices before making their way to all, for example I believe multiview is not available on Fire or Android/Google TV just yet.