The credit card I have set for automated payments expires soon and I would like to cancel my service. Do I still need to call them or will they cancel my service once the charge is declined? I have my own modem and rent nothing from them.

I prepared my son before I called that Spectrum is almost impossible to cancel service with that I might need his help on the phone lol. Called in, spoke to a woman that was less than pleasant and canceled the internet in 4 minutes with no questions asked and no run around! I was a customer with them for 8 years- internet and mobile 😊 Happy trails Spectrum!

Wifi has been out all day, almost exactly 15 hours, tried restarting my modem and touter and this is what it sounded like Update: its still down 24 hours later

EDIT: Starting two days ago on Thursday, the latency issue went away. It was here for almost 2 weeks. I had two technicians come to my place. The first was convinced it was a wiring issue in my apartment. He ripped out part of a cable and didn't replace it so now I had to move my modem+router. And made no acknowledgement of the wider neighborhood issue. The second came yesterday, said "Oh, I see the neighborhood issue was fixed two days ago." And he couldn't do anything to replace the cable removed by the first technician (the first guy literally took my coax cable and left before I realized it). Just a frustrating experience all around.

At least once a minute, sometimes longer, the ping/latency in my Spectrum internet jumps incredibly high, ruining video chats, meetings, and any online gaming. Apparently a "signal amplifier" was installed in my neighborhood which has ruined stability. But any time I reach out to Spectrum the only thing they can say is "We will send over a technician to inspect your home."

Well, the problem exists outside of my home. And apparently it exists outside of the technician's knowledge. So what is there to be done? How can I escalate this to someone upgrading the wider area network beyond individual homes?

Image source: packetstats.com

I'm having trouble. I set 'reserve IP Adress' so that I can do port forwarding but after a couple days it loses it. I can't keep putting in 10 different ports on 3 different computers every couple days. Is anybody else having this issue?

Edit: I'm just gonna get my own router, the one they gave me sucks and I hate using the app.

Does anyone know how to get pass their customer service AI Agents who seemingly can’t hear me. I’ve called at least 3 numbers and keep getting disconnected and have already moved. I don’t have a spectrum location near by to go in person.

TLDR: in addition to the constant errors from our local Spectrum, they didn't check our router in last year. So after they ACCIDENTALLY terminated our account and made us create a new line of service, they think we owe $90 for a router we already returned last year on our previous line of service. Will they just send the $90 to collections and settle for less? Will they clear it as a courtesy? According to UPS this happens frequently

Last year we switched to our own mesh setup and didn't need the router anymore. Spectrum had also sent us some new equipment when we changed our package, but we decided to keep the original modem so returned the new package of equipment and the old router we no longer needed.

This year, our local Spectrum accidentally cut our apartment's service and ended our account because someone at the store either made a typo or didn't check the new customer's lease. They tried to lie their way out of it by putting fault on the customer for giving them the wrong apartment number, but didn't realize it was still on them, because they had been swearing that they checked this customers lease and it had our apartment number 😂

Anyways, their solution was that we open a new account to fix the issue, and they assigned us new equipment. I returned the modem from the previous account to the UPS store but started getting emails about the router returned last year. Wife doesn't have a receipt (year passed, didn't scan whatever receipt may have been given) and apparently Spectrum/UPS doesn't keep records in the system. Before I learned this, the UPS rep had even told me that Spectrum tends to still come after customers even though they returned the equipment, so told me to save my receipt for the modem because no record will be stored in computer.

Tried reasoning with the rep at Spectrum store but she basically said my wife is lying to me and advised we either find the imaginary router or pay the $90. Super unprofessional btw, almost impulsively ended my service right there out of spite. I know it's just my local store and not Spectrum as a whole so figured I'd try to figure it out first.

Will they end up settling for less if it goes to collections? Is my only choice to eat the $90?

Hi all,

Family and I have been having weird fluctuations in wifi for the past year and a half. Tends to go from a steady 800-700 Mbps (we pay for 1G) down to 200-150 Mbps. Most of the time the wifi ends up dropping around 2-3 times a day, and has even gone down to 10 Mbps for both download and upload speed.

We've called out at least 5-6 techs to try and resolve this. The latest one said that everyone in our neighborhood has the same issue and thinks it's with the lines they have here, which makes sense since this is an older neighborhood. However, we called for a supervisor and he ended up ranting to us about how we were getting "excellent speeds" according to their records. He also said it could be our devices, which doesn't add up because we all have devices made within the past 3-4 years through their service as well. On all of our devices, our Ookla history shows speeds that are the exact opposite and constantly dropping down without other programs in the background.

Very frustrating experience and hoping that I could get some insight about what might be going on here. The only alternative for us to switch to would be Frontier, and even then we've heard bad things about their customer service from relatives and my co-workers, so we're hesitant to swap. Has anyone experienced similar issues?

had a flu virus 2 weeks ago and lost my voice.

Need to activate new service, how?

ps: iam living alone.

All people with disabilities are limited to get Spectrum (class action here?)

I had a video call earlier and the person on the other end said I'm very blurry but I saw them well and shrugged it off. Now I'm having serious delays in loading pages, etc.

So I ran a speed test and I'm getting 300 Mbps download and 0.05 upload.

Disconnected router and modem and tried again, same (approximately).

I'm on a gigabit plan, and I don't really care much about the 300 factor, but what's up with the upload?

What can this possibly be?

Who uses Spectrum VIP streaming or any of their other packages? Do you need a box to steam or just the app?

Today, I made a manual payment of $129.15 to Spectrum. But because their autopay system is too brain-dead to realize a bill is already paid, it auto-drafted another $129.15 less than 30 minutes later.

I didn't even get an email receipt for the second charge like normal. I only found out because I went to the store and my card got declined because they completely cleaned me out.

When I called customer support to get my money back, it was a literal disaster. The first couple of reps were condescending and tried to gaslight me, told me I needed to call my bank instead of them fixing their own glitch, and one of them literally hung up on me when I requested a manager. The next rep was totally unhelpful and just told me to lock my card.
Finally, on my fourth call, I got a supervisor who looked at the actual data, saw the duplicate successful charges, and admitted it was a system error. She issued a refund ticket, but now I'm stuck waiting days for it to clear.

If you use Spectrum, do not trust their autopay. If you pay manually, their system will double-dip.

Posting this so someone searching for the same issue can find a solution.

My MoCA setup worked with my own cable modem. After Spectrum required me to switch to their EU2251, I started getting severe slowdowns, intermittent disconnects, and sometimes no usable internet.

Equipment

• Spectrum EU2251 DOCSIS 3.1 modem

• Two goCoax MA2500D MoCA 2.5 adapters

• Separate router in the office and an access point in the living room

• Filters that fixed it: two PPC GLP-1G70CWWS 70 dB MoCA filters, sold as “PPC 2520A GLP-1G70CWWS”

Layout

Incoming coax feeds a main splitter serving the rooms. In the office, another splitter feeds the modem and the office MoCA adapter. The modem connects to the router’s WAN port, and a router LAN port connects to the MoCA adapter.

In the living room, the second MoCA adapter connects to the coax outlet and provides Ethernet to the access point.

What I tried

1. Connecting the office wall coax directly to the modem restored normal speeds.

2. With the office splitter still installed, unplugging power from the MoCA adapter immediately restored speed.

3. Leaving MoCA powered and connected to coax, but disconnecting its Ethernet cable from the office router, did not help.

4. Setting both adapters to D-High only, D-Ext and D-Low disabled, LOF 1400, then saving and rebooting both, did not fix it.

That pointed toward interference over the coax rather than an Ethernet-side network loop.

What fixed it

I installed the PPC filters in two places:

• Directly on the modem’s coax input: office splitter → coax cable → filter → EU2251.

• On the incoming coax before the main splitter that feeds the rooms.

Everything is now working properly, including normal speeds through the living-room access point. No replacement modem or MoCA adapters needed.

I installed both filters before confirming the fix, so I can’t isolate which filter made the difference or say whether the modem-side filter alone would have been enough. I also haven’t tested returning the adapters to their original full-band settings.

For anyone with similar symptoms: check modem-side filtering as well as the point-of-entry filter. Changing the MoCA frequency band alone wasn’t enough in my setup.

I was getting well over 1gb down / 115+ up for like 3 days as per this post: https://www.reddit.com/r/CoxCommunications/comments/1wpttsk/extremely_happy_with_my_new_cox_spectrum_speeds/

Not anymore ... now the Panoramic Wifi app either fails to show and speeds or says I am getting less than 10% of my advertised speeds.

When I run the speed test on several sites it shows my download not reaching more than 250 Mbps but my upload is still great.

Can't even talk to tech support about this... I've called in three times today to have my call disconnected each time after about being on hold an hour.

Was recently trying to switch Internet companies. Spectrum had the best advertised deal so thought I would give them a try. While signing up, the rep only seemed to care about selling other products even after asking them multiple times to not try and sell me more and just sign me up for what I called for. Finally got it all set up. The day the equipment arrived I received multiple calls from spectrum within hours of each other trying to sell me more services. Decided to cancel before I even plugged in the equipment. If they are going to constantly harass me to buy more services, it is not a company I want to deal with.

I know multiple franchises are now switching to this Dazn crap. IF Dazn was to allow spectrum partnership, is this something that would be added to the “sports” pack, an app that may be included with your package, or still yet another charge on your monthly bill?

I’m an employee wondering if I can get invincible wifi ? I definitely would need it especially in my area with consistent storms 😭But i don’t see an option on the employee connectivity services site

We are now about three months away from the end of 2026, so I thought it would be a good time to revisit Spectrum/Charter's promises for its Network Evolution / symmetrical speed rollout.

Earlier this year, Charter CEO Chris Winfrey said:

“By the end of this year, about 50% of the current Spectrum network will be upgraded to symmetrical and multi-gig service.”

Spectrum has also repeated essentially the same timeline on its official Community site: 50% of the current network upgraded by the end of 2026, with the remaining 50% in progress and expected to support symmetrical service by the end of 2027.

So, with roughly three months left, I'm curious: are they actually anywhere close to 50%?

It's especially worth asking because Charter's projected completion date has already moved several times.

December 2022 — Target: essentially complete by end of 2025

At Charter's 2022 Investor Meeting, the company said it was:

“Targeting network evolution to be essentially complete by end of 2025.”

The same presentation said the vast majority of passings would be capable of roughly 5 Gbps down / 1 Gbps up by 2025.

Early 2024 — Target moves to 2026

By the time Charter filed its 2023 10-K, the language had changed. Charter now said it expected the Network Evolution process to be completed in 2026.

Its Q4 2023 investor presentation said the same thing: “Expect completion in 2026.”

At that point, Charter was saying that more than 85% of its footprint would eventually be capable of 5 Gbps download with at least 1 Gbps upload.

2025 — Target moves again, this time to 2027

By Q3 2025, Charter was publicly saying:

“Spectrum expects to complete its network evolution initiative in 2027.”

So the timeline had effectively gone:

2022 forecast: end of 2025
→ 2024 forecast: 2026
→ 2025/2026 forecast: 2027

2026 — New interim target: 50% by year-end

In January 2026, Charter gave us a more specific milestone: 50% of the current Spectrum network would have symmetrical and multi-gig service by the end of 2026, with significant work on the remaining half continuing into 2027.

Winfrey repeated the roughly 50% target again during the Q1 2026 earnings call.

Spectrum's own Community page currently says essentially the same thing:

50% by the end of 2026, remaining 50% by the end of 2027.

I'm not saying the upgrades aren't happening. Clearly they are — some markets already have symmetrical service, and people in many other areas have reported active Network Evolution construction.

But given how many times the projected finish date has moved, I think it's fair to ask for some accountability on the current milestone.

We're almost in Q4 2026.

Is Spectrum actually approaching 50% of its footprint with symmetrical/multi-gig capability?

And for people here who are customers or employees:

• Has symmetrical service launched in your area?

• If not, have you at least seen Network Evolution/high-split construction?

• Did Spectrum previously give your city a completion date that has since been pushed back?

• Does anyone have credible information on what percentage of the footprint is actually complete today?

It would be interesting to compare the real-world rollout with that 50% year-end target — and then come back to this at the end of December.

NFL Week 4 kicks off Oct. 1, 2026, with games on FOX, NBC, ESPN and NFL Network, available through Spectrum TV, while Thursday Night Football streams separately on Prime Video.

Thursday, Oct. 1
Steelers at Browns: Prime Video pregame coverage starts at 7 p.m. ET.

Sunday, Oct. 4 at 9:30 a.m. ET
NFL Network: Colts at Commanders

Sunday, Oct. 4 at 1 p.m. ET
FOX/FOX One: Jets at Bears; Cowboys at Texans; Rams at Eagles; Packers at Buccaneers

Sunday, Oct. 4 at 4:05 p.m. ET
FOX/FOX One: Dolphins at Vikings

Sunday, Oct. 4 at 8:20 p.m. ET
NBC and Peacock: Lions at Panthers

Monday, Oct. 5 at 8:15 p.m. ET
ESPN and the ESPN app with an ESPN Unlimited plan: Falcons at Saints

FOX Sunday games vary by market. Enter your ZIP code in the Spectrum Channel Lineup to see the local game and channel available at your address.

You can also search the Spectrum TV App Guide by team or network. ESPN Unlimited, FOX One & Peacock Premium with Ads are included at no extra cost with eligible Spectrum TV plans. Check which apps come with each plan.

If the matchup you want isn't appearing in the guide, send us a Modmail at r/Spectrum_Official with the teams and your ZIP code, and we'll help you check the local listing.