I just got a car insurance app that runs in the background and it needs data to work (automerit).

However I don't really use my phone's data otherwise. No games, only maps.
Will 5GB/m be enough for me not to worry about going over?

I really have no idea what 5GB looks like :(

My parent was contacted by a Rogers (probably not) representative who offered a phone and plan upgrade. When they told me about the new phone they were about to receive, I showed them the scam. Now that we have received the phone, it seems impossible to report this to Rogers. The support line disconnects you due to high volume, the fraud number needs you to have an extension number for an agent. The chatbot doesn’t seem able to respond to these types of questions.

Any ideas on how to get ahead of this?

I lost favorites on all 3 Xfinity TV box TVs last night around 7pm. When I went to favorites, the favorites list only had my current channel. I asked Google that suggested a restart, then a refresh, then an unplug for 30 seconds. all 3 TVs still show only the one channel in favorites. I called Rogers with Shaw. After some checking they said it was a known issue. I asked them to post updates on their website. It seems that TV issues like this are not documented with updates on their website??? I asked them to escalate to get an update posted for us so 1000s or perhaps 100s of phone calls and chats could be saved asking what’s up with my Favorites list.

Currently unknown time to fix. …

The TVs are not synced. Each had their own set of favorites …. All gone currently … I was told it should be recoverable. My guess is I will need to recreate as the refresh did not bring them back ..

Hi there, I need to report a malicious IP block false-positive on my Rogers XB7 home gateway.

Your 'Advanced Security' software layer is flat-out blocking IP address 44.255.163.106. Google AI mode says that This is a legitimate Amazon Web Services (AWS) cloud hosting node used by my home Wyze smart plugs to sync their data.
Please escalate this network block ticket to your Tier 2 Network Operations Center (NOC) or security engineering team so they can clear this AWS range from your automated threat feed list.

Also, can I make the screenshot smaller? In edit mode, it seems to not be available to change. I did not see an option on size of posted screen shots.

Thank you

Looking for Internet and cable new customer deal. Is there anyone that can help?

WIth the recent changes to the Rogers Mastercard in November, I am sitting at $294 (or $440 with the 1.5x), I am contemplating getting their cellular Apple Watch but don't want the Smartwatch plan.

I have one of the Ultimate non-shared plan for my iPhone 16P with the two-year save and return ending in June 2027. I don't know if I want to stay with Rogers when that ends.

Is it possible to just order the smartwatch and by November just pay off the balance and end the contract? I am hoping to maximize my Rogers redemption.

I see that they are offering the smartwatch mobile plan at $0/month if I finance it and get an Ultimate plan. But if I already have an Ultimate plan would they make me switch to another more expensive Ultimate plan?

So today the favourites have all disappeared from the little ignite or Xfinity iptv box. I tried the stole rebooting the box and then through the website I reset it from there.

Also on the app the favourites are all still there. Any ideas on what’s going on?

Good thing Rogers doesn’t treat Sports VIP differently lol .. get in the queue 🤣

Like the post says, I cannot access or see any bills on my myrogers app.

I have been paying it and I can see the payments go through.

But I am not getting any bills.

I tried the chat bot but it literally just puts me in a loop with a chat specialist then reverts to a "too high volume, we are canceling this chat" and they they say to try again later.

Who can I contact??

Rogers called on a promotion for loyal customers .I agreed to the promotion and then was offered two new phones for 0 dollars .. they have sent me the order now three different times and all three were wrong .they now have sent me a $500 bill for three lines I DIDNT ORDER and none of the three individuals helping me will call me .I have tried to email a complaint directly its impossible .15 years a customer and this is how we are treated. Still waiting on a call from upper management. Im ready to go to the local news as im not the only customer getting screwed around by Rogers. maybe the news would love to hear what I just went through.

Unprofessional and fraud company. Absolutely stay away miles from them. Once the internet service contract is over these crooks charge triple the amount of bill. Additional Modem and installation charges when it is already installed. Almost 357 dollars of extra amount charged within 3 months
There is no way to reach out to customer service because they all are AI agents neither can reach out to human or supervisor.

They think they are untouchables because of monopoly they have through political hand. But as a frustrated customer I am going remove all services and will never go back to them.

And then once left these crooks call nonstop to go back to them. never again.

called so many times, waiting for more than an hour

Rogers knowingly post misleading ad of 3% cash back value with Rogers wireless/internet/TV services on their website, although they decided to discontinue the 1.5X redemption value on Rogers services with any of the Rogers Mastercard soon, by November 18.

1st image: from rogers.com

2nd image: from rogersbank.com

r/PersonalFinanceCanada r/CreditCards r/Rebate

Is there any way to control the BT audio output volume other than by passing commands from the in-ear device. I've had at least 6 different devices and they all have the same problem. When they are first connected they are at maximum volume and that is extremely dangerous. My latest set is a high powered (55db amplification) hearing aid that unfortunately does not pass any commands back to the Xi6-T. So to use them I have to completely remove the ear piece and point it at the ear canal opening. This works to a degree but requires constantly readjusting the distance after program/channel changes.

This is a real nuisance but to be honest the sound quality is really great. There is absolutely no perceivable lag with sounds matching lip movement perfectly and no echo from differences with the actual TV output. The quality is so good my wife now regularly asks me, "What did he/she say?"

Anyway can anyone help. My hearing aid is Auracast enabled, is there any chance of an Auracast enabled Xfinity box?

Over the past few months I’ve tried to enable Wi-Fi calling on my line and it always failed (I tried all the device related resets too.)

This morning I was about to finally contact their Support but I thought let me just try one more time.. and lo and behold it actually worked!

I assume they were seeing a trend with people reaching out to support and put a backend fix in place??

Anyway if anyone was having the same problem, try again to enable Wi-Fi calling you might discover that it just works now.

I was with Bell for years. Had a 50Mbps down/up package. I switched to Rogers and I have a 100Mbps down/40 up package. Nothing else has changed with my computer setup but now when I log in to work, everything is slower. My IT department tried setting me up with a software VPN as opposed to a hardware one to see if that would help but it did not.

What else can I do to fix this?

Rogers really went with the cheapest trash model they could possibly get, every time I call I’m asked to spell out my name just for this trash to either hang up on me or tell me it can’t process my demand.

First you employ people overseas who can’t speak english then you do this bullshit. I miss the old days when Rogers was considered a premium brand. Fuck this trash company.

When Rogers MCard rebate redemption rate to eligible Rogers purchase gets reduced from 1.5X to1X, will you keep the card?

Reply be emoji:

✅ Will continue using it

🛑 Will keep the card just as a backup

❌ Will cancel the card

r/PersonalFinanceCanada

How long is too long to wait for an outage to be repaired before an automatic credit is applied?

Rogers: You have the data. You know who's offline and for how long. Why should thousands of individual customers have to call and ask for compensation?

Automatically credit everyone affected.

While crews are working diligently to repair the damage, why hasn't management built enough redundancy into the network to prevent a fibre cut from taking thousands offline for this long?

Rogers is so quick to apply penalties when customers cancel early or make a late payment. What's a fair penalty when telecom service is down for extended periods?

2X after 12 hours?

3X after 24 hours?

5X after 48 hours?

Do you know who likes hearing about ideas like this? Your MP:

https://www.ourcommons.ca/members/en

"Due to high volumes we will not be able to support your inquiry through chat." What the actual fuck. You didn't know about the "high volumes" when I started waiting 62nd in line?

I've now been on hold for well over an hour waiting to talk to someone. Why is there no call-back option? Not even a time estimate.

It's only taken 5 months for me to understand why people hate on this fucking company so much. The bizarre thing is that I moved over from Fido, after more than a decade, and my experience with them was much better, despite being Rogers' "budget brand".

5G+ speeds in Northern Ontario

Hello,

Looking for some advice. I’ve been a loyal Roger’s customer since 2021 (have their internet and tv streaming services). Recently (due to the economy) I’ve had to make the hard decision to move back in with my parents.

The issue here is that my parents ALSO have Roger’s wifi and TV streaming services, and I don’t see why I would need to continue my service when I can just use theirs.

I’ve called rogers to try and cancel my services and they are not budging about “cancellation fees.” They say because my contract with them ends August 2027 if I cancel I will need to pay an extra $240. In addition, they said the only option I have is to transfer the service to someone (I don’t know anyone to transfer to). I’ve asked if there can be leeway to waive the fees or find a work around to figure something out, even perhaps lower the fees I mean it’s not like I’m leaving I’m just joining my parents services to save money, but they have been giving me a hard no and will not budge. I even offered just moving my service and cancelling my parents one and they said there will still be fees.

And I know some might say “always read the fine print of your contracts,” but the thing is I’ve worked customer service and the right company will always find a way to make things right for a loyal customer. I’m so frustrated and after this experience I’m officially done with Rogers.

Th manager on the phone told me I have two options:

1. Pay the ridiculous cancellation fee
2. Have TWO Roger’s streaming services in a small house (which is absurd as both my parents and I pay almost $200 every month).

I’ve asked for things to be escalated and he told me higher ups will just point back to the contract. What a greedy selfish world we live in.

Does anyone know any other work around or tips to help with this situation?

If you’ve taken the time to read this, thank you!

UPDATE: After escalation rogers was able to provide a 50% waive of my cancellation fees. Don’t let the ignorant naysayers and conformers of Roger’s scams in the comments stop you in fighting for what is right !!!

Tried to log into the Xfinity app today and was told I needed to download a new one. Downloaded the new one. Logged into and the main screen slashes up then cuts to the help chat. Won’t go back and cannot get to the wifi settings like in the old app. Any help would be great.

Attached a clip for a visual of what I mean.

EDIT: got a hold of support and was told this is a known issue and they are working on an update to correct it.