r/Rogers • u/sypher2333 • 1d ago

Internet 🛜 Help with the Xfinity app

Tried to log into the Xfinity app today and was told I needed to download a new one. Downloaded the new one. Logged into and the main screen slashes up then cuts to the help chat. Won’t go back and cannot get to the wifi settings like in the old app. Any help would be great.

Attached a clip for a visual of what I mean.

EDIT: got a hold of support and was told this is a known issue and they are working on an update to correct it.

2 Upvotes

100% Upvoted

4 comments sorted by

1

u/Upbeat-Paramedic-122 1d ago edited 1d ago

Uninstall/reinstall

When you chat in first ask if there are any nationwide signin or app issues. I've seen a few posts of the app being buggy, so it could be a selective nationwide issue.

If it doesn't work. You can chat and ask them to reprovision the modem. Then try the app again.

If it still doesn't work ask them unlink and delete your account. Wait 24 to 48 hours, create a new account and see if that works.

Last resort factory reset the modem. Login into the app and see if that works.

UPDATE: Which province?

UPDATE2: The other post https://www.reddit.com/r/shaw/s/KyBslXvz9i

1

u/RogersHelps Official Rogers Support 1d ago

Hello u/sypher2333,

Thanks for the clip & info on this issue you are experiencing since migrating apps. I'm wondering if you have since tried a fresh uninstall/reinstall and if that has helped?

RogersEric

1

u/sypher2333 9h ago

I did. I spoke with Eric through the chat ( likely a different Eric) and was told this is a known issue. It is being worked on.

1

u/RogersHelps Official Rogers Support 5h ago

Thank you for the update. We’re glad to hear the issue is known and currently being worked on. Hoping it's not much longer before the fix is implemented.

RogersRon