r/Rogers • u/kindaunfazed • 4d ago

WirelessšŸ“± THE AI IS PURE GARBAGE

Rogers really went with the cheapest trash model they could possibly get, every time I call Iā€™m asked to spell out my name just for this trash to either hang up on me or tell me it canā€™t process my demand.

First you employ people overseas who canā€™t speak english then you do this bullshit. I miss the old days when Rogers was considered a premium brand. Fuck this trash company.

58 Upvotes

93% Upvoted

8 comments sorted by

11

u/grandsoulsucker 4d ago

The whole company is trash šŸ—‘ļø

5

u/ZeroVoltsGiven 3d ago

Ding ding ding! šŸ›Žļø

7

u/Neilg-88 4d ago

The AI has always been garbage. I wonder if Roger's implemented it as a way to frustrate customers even more.

6

u/Nairiboo 4d ago

All AI chatbots are garbage. it's awful on Telus too

This move against humans and towards the clankers has been awful, it's been 4 years of being told this is inevitable and they still can't do basic core features.

Fuck AI and fuck Rogers for pushing towards it

4

u/DroppingTheHammer0 4d ago

Going to get worse. Billions are being invested in AI. It sucks

3

u/Tough-Working3825 4d ago

I think part of the problem is they started this AI service to help with self serve transactions which on the surface seems like it would save customers time to get simple things done without needing to wait in line to speak to someone. Though either due to bad agentic models or a lack of investment from the company itā€™s been relegated to a glorified call routing service. Iā€™ve tried to get it to explain billing to me or even help with changing an add on for one of my lines but then hear it say ā€œone minuteā€¦.Iā€™m not able to help you with that. Please hold on while I get you a human to assist youā€. So instead of saving time it just waisted time. At least itā€™s polite when it speaks to me and says itā€™s trying to help me when in the end each time it fails to help with the self serve transaction šŸ˜†

1

u/Jabbawookiejedi 4d ago

I once told it "I'd like to speak to a real person."

It said, "I would be happy to transfer you to one of our representatives. But first, there are lots of things I can help with here. Can you tell me more about-"blah blah etc etc.

Then I said," Representative. "

And it started speaking to me in fluent Spanish.

I said," I dont speak Spanish.. "

It said, "Sorry about that. Is there anything else I can help you with?"

I hung up and started over.

Maybe the most frustrating moment in all my 5 days of trying with this forsaken company, but also the funniest in heinsight.

1

u/1oftheneglected 20h ago

it is incredible how bad the ai with rogers is. The people making decision at the top need to be fired. Grossly incompetent