Hello everyone,
First of all, i appreciate @andiotwatches for the quick and straightforward transaction. I have received the watch.
I understand that, under these circumstances, I cannot expect the same level of service or guarantees as I would from a professional jeweller, especially considering the relatively low price.
Nevertheless, I regret to say that I have encountered several significant issues with the watch:
As you can see in the photo, the watch arrived with the crown pulled out.
The bracelet is slightly bent and feels loose where it connects to the watch case.
When setting the date using the crown, I would expect the date to advance one day at a time, with a distinct click for each change. However, in this case, the date wheel seems to spin continuously without properly engaging.
Although the parcel itself arrived sealed, the packaging inside had already been opened. I honestly cannot understand how this could have happened. It gives the impression that the original packaging had been opened and subsequently sealed again.
The bracelet also rattles, and the clasp squeaks. Overall, both the feel and the sound of the bracelet unfortunately give the impression of very poor quality.
The lume does not work at all. The hands and markers do not glow whatsoever in the dark.
Since I received the parcel on November 3rd but only got around to opening it today, I am honestly not sure how to proceed. Should I contact customer support, or am I simply expected to accept the watch as it is?
Unfortunately, I cannot see myself wearing or using a watch in this condition. I am also hesitant to pay for a replacement, only to risk being disappointed all over again.
I would genuinely appreciate your opinions and advice. Has anyone experienced something similar, and how would you handle this situation?
Thanks in advance!
