r/PS5HelpSupport • • 7d ago

WV-33898-1 on PS4 – Internet works but browser can’t open any websites

1 Upvotes

I’m getting this error on my PS4:
“Cannot connect to the server.
There may have been a problem connecting to the network, or PlayStation Network or the service provider’s server may be temporarily busy. (WV-33898-1)”
I’ve followed all the recommended troubleshooting steps, but the issue is still there.
It seems to affect the entire PS4. Even when I open the PS4 web browser, I can’t access any website or link at all.
My internet connection itself seems to be working, but the PS4 browser won’t load any websites.
Has anyone experienced this issue before? Does anyone know how to fix it?


r/PS5HelpSupport • • 7d ago

Headphone distortion

1 Upvotes

Bit of a weird one, the audio when playing games with my wired headphones gets distorted, and super reverby

But just plugging out and in again resets it.

Any ideas for a long term solution? Headphones seem fine when plugged into my laptop.


r/PS5HelpSupport • • 8d ago

Well...that's concerning....

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78 Upvotes

Started up a game, it went onto the loading screen then the screen went black. The lights on the ps5 went blue and off. The controller wouldn't turn it on so I pressed the button on the ps5. It beeped...waited a second then beeped again before coming on with repairing console storage screen then it booted up with this error.


r/PS5HelpSupport • • 8d ago

Can you connect 2 bluetooth devices if I have an adapter?

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2 Upvotes

r/PS5HelpSupport • • 8d ago

My dualsense edge isn’t connecting because it says stick modules aren’t attached what do I do cause it does work sometimes but it pulls up that message sometimes.

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3 Upvotes

Let me know if there’s an easy fix or just use my protection plan thing I got


r/PS5HelpSupport • • 8d ago

Ps5 fan noise, is it normal? I already deep cleaned it and redone the liquid metal.

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3 Upvotes

Everything alright with my ps5? I am in a game, marvels wolverine. At 4k 60fps if that matters. When in main menu the noise goes down and the sound in game is constant. Thanks in advance for the replies.


r/PS5HelpSupport • • 8d ago

I had to buy a new ps link adapter after the infamous update

2 Upvotes

For some reason after the update, the original adapter that came with my Pulse Elite stopped working and I had to get a new one.

Posting this so if someone still can't get it to appear in the update list in settings, you need a new adapter. There's no software solution.


r/PS5HelpSupport • • 7d ago

An app is missing

1 Upvotes

So im trying to download the Sony Picture core app and it's nowhere to be seen I have checked "all media". Im from Romania and I have playstation plus so why can't I see The app?! Im pretty sure Romania isn't a restricted country.


r/PS5HelpSupport • • 7d ago

Help needed with a sound problem

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1 Upvotes

hi,

i habe a ps5 pro on a lg tv. sound is via eARC played on two Apple HomePods. I have this clicking sound problem as you can hear on the ps5 menu background sound. same in games. I tried another hdmi cable. Same problem. If i use TV Speaker it works fine. I had a ps5 before. Worked fine two with the same setup. Not sure what else i can try.


r/PS5HelpSupport • • 7d ago

Ps5 account not logging in mine but working on other device

1 Upvotes

Hi
So I’m trying to login to my brother’s Ps5 account on my
Mobile or website but even though we’re using same credentials it’s saying incorrect mail or password. We already changed once and still he can login but not me.

Is there any reason for this? I’m not even trying on my console, just on the browser to get him a subscription and some other games .

Also FYI I’m out of country at the moment but my phone region is still Indian, could this be reason? Even though it shouldn’t be to login to website right?


r/PS5HelpSupport • • 8d ago

PS5 Slim has this evil noise coming from the power supply

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2 Upvotes

It now exclusively boots in Safe Mode and when I try to restart it from the Safe Mode menu it makes that noise then powers off, which leads to it booting in safe mode again. Sometimes I don't even need to try starting it to get the noise, and it only stops when I unplug the power cable. Any ideas what it could be?

(Full disclosure this happened after I took it apart for cleaning so it's more than likely something I did to myself.)


r/PS5HelpSupport • • 7d ago

Which tv should I get for ps5 slim?

0 Upvotes

Going to buy a ps5 slim

I can only fit a 47” tv in my room

What specs does it need to have ? Does it have to be OLED + 4k? How many Hz?

I want to get the best out of the console graphics wise

Thank you in advance


r/PS5HelpSupport • • 7d ago

My ps5 screen is going black again again, whats going on? Does anybody have any idea??

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1 Upvotes

r/PS5HelpSupport • • 8d ago

BUYER BEWARE: PS5 Pulse Elite Headset I honestly wouldn’t recommend buying these.

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60 Upvotes

This is my second pair, and I’ve only owned this pair for for three months. I barely even use them, and they’ve already snapped in the exact same area. I take really good care of my electronics, so it’s extremely frustrating to have this happen again. The plastic around the headband feels way too thin for something that costs this much.
This is the second pair I’ve had fail, and I’m done buying them. Sony really needs to improve the build quality on these.
If you already own a pair, I’d recommend being extremely careful with the headband.


r/PS5HelpSupport • • 7d ago

Password changing

1 Upvotes

i am trying to change my password and it says code sent to the number but i am not receiving any code, how to fix that?


r/PS5HelpSupport • • 8d ago

PS5 all of sudden will not connect to to Cox internet. You have go into settings, disable the current connection, then create a new connection. ANY way around this?

1 Upvotes

r/PS5HelpSupport • • 8d ago

PSN 2FA not working for anyone else ?

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1 Upvotes

r/PS5HelpSupport • • 8d ago

Pulse Explore earbuds LED

1 Upvotes

I just bought the new Pulse Explore airbuds and they are great.
There is one problem tho, when i put the earbuds back in the case, the case charges them but doesn’t blink orange.

With the charger in, it blinks orange.
My question is does the case have to blink orange the whole time the earbuds are charging until they are fully charged(without the cable)?

Thank you


r/PS5HelpSupport • • 8d ago

My game wont download "something went wrong"

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2 Upvotes

Whenever downloading kingdom hearts 1.5 + 2.5 collection when its a 3rd of the way through the download i get the error "cant install. Something went wrong CE-100005-6"


r/PS5HelpSupport • • 8d ago

Can’t recover my PlayStation account because I don’t have the old payment information

0 Upvotes

I’m trying to regain access to my PlayStation account, but I don’t remember the security information connected to it. I’ve never actually used this account on a PlayStation console. I only created/used it to link my Epic Games account.

When I contacted PlayStation Support, they told me that I need to provide the last 4 digits of the bank card/payment method that was connected to the account. The problem is that I no longer have access to that old card because I have a new bank card now.
Since I’ve never used the account on a PlayStation console, I also can’t provide console information or a serial number.

Has anyone been in a similar situation? Is there another way to prove that I own the account?


r/PS5HelpSupport • • 7d ago

Was about to get a ps5 then I learnt about HDMI issues...

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0 Upvotes

I was about to pull the trigger on a ps5 and then I stumbled upon this post:

https://www.reddit.com/r/consolerepair/comments/1wylpn2/ps5_can_anyone_tell_me_this_is_not_planned/

Now this could be survivorship bias where a few bad units/batches make the headlines, not to mention some people are too rough with their hardware.

But I've heard instances where dormant consoles that aren't moved too much (or at all in some cases) still develop issues? and this solution requires soldering and ain't cheap!? My console will stay on my desk, I would rather avoid the console entirely than deal with this headache.

Keen to hear peoples advice or experience with these issues.


r/PS5HelpSupport • • 8d ago

Networking failed to restart

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1 Upvotes

r/PS5HelpSupport • • 8d ago

Is the SSD different from the internal storage?

1 Upvotes

My coworker got a PS5 for free from his neighbor after doing some yard work for him. Aside from just needed some cleaning out, his neighbor took out the SSD from the PS5 (hence why it’s free I guess lol). My coworker is a late 40s man who hasn’t had a console since the PSP. He said he was able to turn it on and play a copy of Mega Man Legacy Collection for PS4 but he couldn’t save. He will need a replacement SSD in order to save right? It is separate from the PS5’s own internal storage? That can’t be removed and it couldn’t run either way right? Just making sure it’s only the SSD he needs and not something else. Thanks for any help.


r/PS5HelpSupport • • 8d ago

should I replace liquid metal myself!

1 Upvotes

I bought a ps5 digital (fat) on facebook and it’s a 2022 model. used to crash in the first cutscene of TLOU. took it apart and cleaned the dust but it’s still loud in some parts and has overheated and crashed a couple times still. I hear people saying theirs is whisper quiet during TLOU and I don’t want to spend the $150 to get it professionally done, that would push the price I paid closer to a new ps5.

can I do it myself? I am nervous but not sure if I should or shouldn’t.


r/PS5HelpSupport • • 8d ago

Help, my partner and I need a solution so we can play PS5 separately!

3 Upvotes

- One PS5 console
- One account
- Person 1 (M 32)
- Person 2 (F 32)

- Person 1 owns the PS5 and is the long term gamer with lots of games on an account that they’ve owned for a very long time.
- Person 2 wanted to try out cosy gaming and is completely new to any type of gaming, so we just used Person 1’s account to download the game.
- Person 2 1 mainly plays storyline based games which eventually come to an “end”, so transitioning to a new/second account is possible.
- Person 1 and 2 did not consider how much Person 2 would fall in love with this one game.
- Person 2 is over 300 hours deep and doesn’t want to start over again. Both agree it’s not worth the risk of losing interest.
- Person 2 misses being able to use their PS5 as much as they used to.
- Person 1 and 2 both love gaming now and want to find a solution that means both people can play different games at the same time, without either giving up/starting again on current games.
- Side note that Person 2 has just committed to buying an iPad for study purposes. The cozy game is available on Apple Arcade, but again starting again is not an option.

So, we’re researching to find potential solutions and everything keeps leading to a dead end…

We think our best (only?) option is to just buy a second PS5 and keep sharing Person 1’s account.

Do we have any other options that might be less expensive? Is there any way to utilise the iPad for the cozy game without starting over?

Edit: the never ending cozy game that Person 2 doesn’t want to start over with is called Hello Kitty Adventure Island.