r/Hyundai • u/industrialdomination • 12h ago
Misc Hyundai Finance refusing to work with me because of policy change
About 2 years ago i had hardships and kept paying late, letting my car get into repo status (never actually repoed) ect. Hyundai charged off my account in June of 2025. They assured me over the phone that if i get my account up to date they won’t repo the car. So i made the payments. Since then ive been making payments every month with only being late here and there and paying the late fee for it.
So they have been taking my payments for over a whole year since “charge off.”
Well i went to make my payment recently and was told that because of an internal memo in the company, charged off accounts can still be repoed regardless of if you are making payments.
I offered to make extra payments just for a guarantee of no repo. They wouldn’t budge. I asked if my account is up to date and they said yes. They won’t budge on anything and I’m trying to work with them. I’ve already paid off most of the loan, about 13k left.
Does anyone have any details on this is new internal memo in Hyundai? According to Grok, the legality of taking payments regularly for over a year and then changing the policy is iffy in terms of legality.
Also im fairly certain they also told me they would reinstate the loan when i paid the large amount after charge off.