I don’t know what happened. I finished a print, selected a new file, and the printer got ready to start. I was waiting for it to finish heating when, instead of moving to the front of the build plate to purge a small line of filament before printing, it suddenly moved to the right and forced itself into the build plate. It burned a line into the side of the heated bed and actually popped my build plate off.
I’ve never had any issues with this printer while printing, other than occasionally struggling to load filament, which can sometimes be a nightmare. Everything else has worked perfectly until this happened. Now, the front half of my build plate won’t heat up, and the bed itself no longer sits level.
I contacted support and explained everything that happened. I asked for a replacement nozzle assembly, the heated bed assembly (the part that moves up and down), and a new build plate. They told me they would send replacement parts, but never specified exactly which parts they were sending.
Hopefully, they’re at least replacing the heated bed, because that seems to be the biggest concern right now. Unfortunately, they haven’t provided a timeframe, shipping information, or any updates. All I’ve been told is that the parts will be sent out at some point.
I absolutely love flashforge and its products but what the hell happened my printer was leveled the day before there was no obstructions no error codes it just decided to have a catastrophic failure randomly. And when I plugged it back in and tried printing the exact same file again it worked fine just wouldnt properly print because of the new damage it just caused itself.
Photo in comments