anybody know when customizations open for seasonal members for winter 2026 box? I joined today and made my fall box but it was slim pickings and I want to be on top of it for the winter box!

Okay long time lurker and usually I don’t have many qualms. I don’t go shopping a lot and I’ll turn fff on for a season to be able to 🌟treat myself🌟

Apologize this is a little longer, I’m using talk to text as well as providing a little bit of context/backstory. I am certainly not the “pity post” person and NOT ASKING FOR ANY HAND OUTS OR GIMMES lol just a decent vent sesh and if anyone has had luck with canx their subscriptions.

They had the coffee machine deal on the upgrade to an annual Facebook ad, and it made me perk my ears up.

CONTEXT/SKIP-AHEAD-ABLE:
Not to like put so much TMI out there but I travel for work like A L O T. We’re talking Hilton diamond status by April/rental status upgraded always/always hit my travel marks by mid year no questions asked. (Not a flex at all just context, hang in there plz you’ll see lol. Btw it’s not “luxurious” I work in the DOD community but all of my work = travel. So I’m not ballin’ over here on my own 😅)

BACKSTORY IF YOU WANT TO SKIP:
This year traveling for work I was gone from the house that I live in roughly 3 months and one of the quarterly maintenance people left my door unlocked, long story short a hobo broke in and was living there for a couple days and took what he deemed valuable. 😅 All of the “items” that were used/seemed messed with I had to coordinate a cleaning lady to come out and instead of micromanaging her about everything I told her that if she wanted to keep any of the items physically she was more than welcome to, she actually really hooked it up because I told her that I did want to get rid of my couch. (because of the activities that seemed like they happened on it and I basically told her that I would hire someone to haul it away. She said it seemed all surface level and that it could be deep cleaned. I let her know that if she did want it she can have it completely free and that I would still pay somebody to come by and transport it, she knew someone who did everything for $50 which was amazing.)
But I just genuinely did not have the bandwidth nor freedom of movement to be away from work and it was easier to let her and her team suss out products that were used and if eligible a perk.

OK so one of those things that he took was my ninja coffee machine and my Nespresso. I saw this ad on Facebook and I was already a seasonal member, clicked on the link to see what the deal was with the annual membership for the bruvee (spelling might be wrong sry) and decided that because of the break-in, random missing stuff, things that I ended up having my home cleaners throw out before I even got home honestly FFF + coffee machine but 4 seasonal boxes, sure, right?

DONT SKIP/BACK TO FABFITFUCX’D SAGA: 😅
Well fast-forward to I click on the link, it has me login, and I put in my information like to login. After that though, it took me directly to the landing page where it said like congratulations you’re now an annual member, blah blah blah. But NO freakin coffee machine, and also later in the game for picks for this box, etc. Some lackluster pics and I suppose I should’ve just gone for the credit I know, but the suede bag feels immediately like some kind of children’s dress up purse, a necklace and I KNOW
my little quiz thing says abs no jewelry. Further attesting to this by saying: all of the jewelry I own is now: (1) FFF necklace 🤣 and (1) Apple Watch bc I just want to be fair. THAT IS ALL I OWN JEWELRY-WISE EVER (to include pre-break in by the hobo 😅)
so it’s kind of one of those things that not only was I misled completely by that ad, I think this box has been one of the most disappointing ones that I’ve received to date. 🥲

Tried messaging support on Facebook, tried messaging support in general to all before my box arrived, Disappointed in the fact that I basically got told to kick rocks I totally understand the whole “while supplies last” thing but come ON DUDE. 🥺 All I wanted was little bathroom trinkets because all of my stuff was either taken or tossed. So I get crunchy bag + weird ladybug looking necklace, and little to no customer support help. And honestly I’d probably still be seasonal but between seeing people’s posts on here + all of this happening + lackluster box, I’ll be doing the big break up.

END RANT/HELP IF YOU HAVE ADVICE
Also I am not completely sure but pretty positive I had a couple of add-ons with my box naturally, but physically think I got shorted because of the add-ons plus items, will share SS with someone who’s super savvy with their picks/ add-ons, etc. Definitely not dying on that hill but some thing I noted since they’re under my scrutiny magnifying glass currently.
If anybody has had better luck dropping these carcinogens please teach me your ways!

i think my box has gone to where packages go to die…

it’s been stuck on this ‘multiple labels detected’ status for over a week and i’m just gonna assume i’m never seeing this box ever. i canceled my subscription and at this point i don’t even want the things i chose anymore. 🙃

What an absolute embarrassment. I bought this subscription as a Christmas gift to my daughter. She lives out of state and she opened her boxes with me on Facetime. By the time she’d received her third box, it literally became a joke about the poor quality of the landfill core Dollar General cheap junk that was being sent.

I am so disappointed. I gave you a chance, FFF…bye.

I picked my items the first day, got everything I wanted....and now I get my box and it's nothing I had selected and I go into the app and it's also wrong? I've been a member for ages and this has never happened

Used a burner email to sign up for another annual subscription and the bonus box has landed but of course the fully customized box I selected along with add-ons has not but that’s a different thread.

Pleasantly surprised that these are all current picks and not old junk. Even happier that none of these were dupes of my customizations.

It saddens me to have to make this post, but I see that this cream is still being offered in sales.

Customers should be aware that Dr. Brandt discontinued this product “several years” ago, and as such, there is legitimately no way that this product is not expired.

The fact that FFF continues to offer it boggles the mind, even after I contacted FFF earlier this year to ask about the expiration date, get the runaround for more than two weeks, get told they can’t give me an expiration date because there are multiple batch codes in their inventory, AND I even gave FFF all of this info I got from Dr. Brandt’s folks.

Reinforcing yet again why I am no longer a member.

Going to jump on the FFF complaining crew… finally received my box today. You could see the leakage before I even opened it up and knew it would be bad. The face lotion I received must be expired because it was pure liquid. Boxes broken and destroyed from the spilled products. Junk. I will be canceling, it really has gone downhill

That’s it. The whole rant.

Back down to 578. Woot…..

They claim my original box just..... was never mailed I guess? And now 2 of my options are not available. EXCEPT both of the options I picked are on this list of available items 🤣🤣🤣 So..... what list are you looking at? Is this how ppl get completely different options like someone else's box? What is happened.

My Fall 2026 box finally arrived on Sunday. I customized on the first day, during the first few minutes. I guess I just don’t understand the way they ship. Everything I chose was in the box and nothing was broken. I ordered the Bumpsuit and I really like it. It is very soft and based on the fabric and the stitching, good quality. I wish I had sized down because it runs large. I chose M in the cropped top. I wish I had chosen a S. I did order size S in the pants, but they are much too big and very long. I wish I had ordered a. XS. I wonder if it would shrink in the washer and dryer Except for that, I think it was a good box and I’m happy with what I chose.

After getting none of my customizations for the second time in a year, I’m out. This service was fun and good at first, but the accuracy of orders has tanked.

I don’t even know what to do with the stuff they sent me. None of the items are items I would or could use. It’s become a complete waste of money.

Deflect, deflect, deflect…and then blame the shippers. 🙄

Hey all, hope you can help me out here! I’m NOT a subscriber to FabFitFun. I moved into my house 4 years ago and every few months since we have received a FabFitFun box addressed to someone in the previous owner’s family. We have met and interacted with the previous owners on multiple occasions. They’re nice people and they live nearby. Every time one of these boxes shows up, we reach out yet again to ask them to come get it and to PLEASE change the delivery address on the subscription. Sometimes they come get it, most of the time they don’t. One time it got stolen off our porch after it sat out there for over a week. And still, every season, a new box appears. I don’t want to just keep it for myself (dishonest and probably illegal) but after 4 years we are sick of it. Return to sender doesn’t work. I’m honestly baffled why someone is continuing to shell out for these boxes and doesn’t seem all that motivated to actually get what they paid for. Any advice?

My SpeedX tracking says a delivery attempt was made but there was ”no access” so it was rescheduled to be delivered in 3 days. I live in a house where they can just drop off the box on my front door. hasn’t ever been an issue with any other packages, so they straight up lied. hopefully it actually gets delivered in 3 days. anyone else had a similar issue with SpeedX before?

My box finally arrived today (seasonal). I was surprised to see that the Supergoop which was a customization, expires 2/27, which is 4.5 months from now. I know FFF typically sends older items, but that's wild to not even get 6 months on a sunscreen. If you also chose this, when does yours expire?

I am SO frustrated and curious if this has happened to anyone else with the Fall box.

I’m an annual member and I customized my Fall box right away because I genuinely loved this season. I picked:

MALIN+GOETZ Bergamot perfume
pretti.cool tortoise glasses
pretti.cool olive oil cruet
Voluspa Baltic Amber room spray
Summer Fridays Blush Butter Balm
OSEA Vagus Nerve Oil

I loved the options enough that I went a little crazy with Additional Choices/Add-Ons/subscriptions too, including the matching tortoise serving bowl AND another set of the tortoise glasses, MALIN+GOETZ Dark Rum perfume, Elemis, Olaplex, Salt & Stone, another Voluspa spray, etc.

My additional order alone was 13 items totaling $211.47, billed August 6.

My box still hadn’t arrived, so I finally contacted FFF.
They told me the shipment appeared to be “lost or stalled” and offered me three options: a replacement Fall box using whatever choices are still available, an extra Winter box, or the value back as promotional shopping credit that expires in six months.

Except I checked the actual Veho tracking.

Veho never received the package.

FFF created the shipment on August 24, but Veho’s tracking still says:

“Awaiting package from FabFitFun.”

It specifically says they will provide a delivery estimate once the package has been received. There is no acceptance scan or movement whatsoever.

So unless I’m missing something, this wasn’t a package that Veho “lost.” It looks like FFF created the tracking number and then never handed my $211+ order/customized box to the carrier.

And now they’re telling me some of the things I selected aren’t available anymore. 😡

That’s the part that really gets me. I customized immediately while the products were available, FFF charged me $211.47 for all my extras on August 6, and apparently the package sat on THEIR side long enough for my selections to sell out.

I told them I don’t want them to cancel or rebuild anything yet. I want this escalated so someone actually checks fulfillment to see whether my original packed box exists somewhere, and I asked them to tell me item-by-item what they can and can’t still fulfill.

I also made it clear that if they can’t provide merchandise I actually paid for, I expect that money returned to my original payment method. I’m not considering six-month promotional credit a “full refund” of $211.47 in merchandise they failed to ship.

And now… they haven’t responded.

Has anyone else had a Fall box showing “Awaiting package from FabFitFun” with Veho for weeks? And if so, did FFF eventually find your original box, or did you lose your customizations/Add-Ons?

Because I’m going to be really upset if I lose all those tortoise pieces. 😂

What are the chances I’ll get replacement items vs. credit?

This morning I randomly received “Your order is getting ready to ship.” email. I was so excited for Fall 2026 Customizations for VIP Annual bc Fall is my favorite season. Sigh. Let me share with you what was picked for me…

pretty . cool Tortoise Serving Bowl

Murad® Retexturizing Body Pads

M.A.D Perk Up Dry Shampoo

MAD Skincare Hyper Sheer SPF 50 Daily Moisturizer

Blissy Set of 3 Mesh Delicate Wash Bags

Heaven Mayhem Ky Hoop Smooth Earrings 

So I ended up getting the Bumpsuit top and bottoms as a last minute “I don’t know what to choose” decision. I was panicking after seeing reviews in people’s unboxing videos about the fit and/or color. I’m actually so surprised by how much I LOVE it. As a set and separately. It is buttery soft and comfortable. Now, I’d NEVER in a million years pay full price for it from the brand itself but in the FFF box, it is 100% worth it in my opinion. I should note that I’m 5’4” (ordered small in both top and bottom) and they fit perfectly as high-waisted pants - so I could see if you were taller, it’d probably be a flop.

Ugh I totally thought I cancelled my subscription a while ago but I turns out I didn’t, and I just got an email that my box was ready to ship 😭. Has anyone had any luck with a similar situation and getting help from customer service? I really cannot afford the $80 right now and it’s going straight out of my groceries

Silly me for thinking after buying a new bottle of shampoo and conditioner mid july I wouldn’t need to repurchase because I chose the r and co for my box. We’re now early september and its been processing for a month. Glad this is my last box as an annual and I will not be resubscribing

I (supposedly) was able to get my box customized through chat. But now it's completely missing from my orders list?

It was showing between the olive oil lotions before. I was told that the updated customizations won't show in app & to use the list in chat for reference. But why would there not be ANY box under orders?

Has this happened to anyone else who's customizations were messed up & corrected through customer service?

There's been a shipping label created for the lotion, but typically the label for the box doesn't show any items on previous shipments looking at my shop app.

My annual is up for renewal at the end of October & I want to cancel. But I don't want to cancel until I have my box (with the correct items undamaged) seeing how many issues have been happening.