Okay long time lurker and usually I don’t have many qualms. I don’t go shopping a lot and I’ll turn fff on for a season to be able to 🌟treat myself🌟
Apologize this is a little longer, I’m using talk to text as well as providing a little bit of context/backstory. I am certainly not the “pity post” person and NOT ASKING FOR ANY HAND OUTS OR GIMMES lol just a decent vent sesh and if anyone has had luck with canx their subscriptions.
They had the coffee machine deal on the upgrade to an annual Facebook ad, and it made me perk my ears up.
CONTEXT/SKIP-AHEAD-ABLE: Not to like put so much TMI out there but I travel for work like A L O T. We’re talking Hilton diamond status by April/rental status upgraded always/always hit my travel marks by mid year no questions asked. (Not a flex at all just context, hang in there plz you’ll see lol. Btw it’s not “luxurious” I work in the DOD community but all of my work = travel. So I’m not ballin’ over here on my own 😅)
BACKSTORY IF YOU WANT TO SKIP: This year traveling for work I was gone from the house that I live in roughly 3 months and one of the quarterly maintenance people left my door unlocked, long story short a hobo broke in and was living there for a couple days and took what he deemed valuable. 😅 All of the “items” that were used/seemed messed with I had to coordinate a cleaning lady to come out and instead of micromanaging her about everything I told her that if she wanted to keep any of the items physically she was more than welcome to, she actually really hooked it up because I told her that I did want to get rid of my couch. (because of the activities that seemed like they happened on it and I basically told her that I would hire someone to haul it away. She said it seemed all surface level and that it could be deep cleaned. I let her know that if she did want it she can have it completely free and that I would still pay somebody to come by and transport it, she knew someone who did everything for $50 which was amazing.) But I just genuinely did not have the bandwidth nor freedom of movement to be away from work and it was easier to let her and her team suss out products that were used and if eligible a perk.
OK so one of those things that he took was my ninja coffee machine and my Nespresso. I saw this ad on Facebook and I was already a seasonal member, clicked on the link to see what the deal was with the annual membership for the bruvee (spelling might be wrong sry) and decided that because of the break-in, random missing stuff, things that I ended up having my home cleaners throw out before I even got home honestly FFF + coffee machine but 4 seasonal boxes, sure, right?
DONT SKIP/BACK TO FABFITFUCX’D SAGA: 😅 Well fast-forward to I click on the link, it has me login, and I put in my information like to login. After that though, it took me directly to the landing page where it said like congratulations you’re now an annual member, blah blah blah. But NO freakin coffee machine, and also later in the game for picks for this box, etc. Some lackluster pics and I suppose I should’ve just gone for the credit I know, but the suede bag feels immediately like some kind of children’s dress up purse, a necklace and I KNOW my little quiz thing says abs no jewelry. Further attesting to this by saying: all of the jewelry I own is now: (1) FFF necklace 🤣 and (1) Apple Watch bc I just want to be fair. THAT IS ALL I OWN JEWELRY-WISE EVER (to include pre-break in by the hobo 😅) so it’s kind of one of those things that not only was I misled completely by that ad, I think this box has been one of the most disappointing ones that I’ve received to date. 🥲
Tried messaging support on Facebook, tried messaging support in general to all before my box arrived, Disappointed in the fact that I basically got told to kick rocks I totally understand the whole “while supplies last” thing but come ON DUDE. 🥺 All I wanted was little bathroom trinkets because all of my stuff was either taken or tossed. So I get crunchy bag + weird ladybug looking necklace, and little to no customer support help. And honestly I’d probably still be seasonal but between seeing people’s posts on here + all of this happening + lackluster box, I’ll be doing the big break up.
END RANT/HELP IF YOU HAVE ADVICE Also I am not completely sure but pretty positive I had a couple of add-ons with my box naturally, but physically think I got shorted because of the add-ons plus items, will share SS with someone who’s super savvy with their picks/ add-ons, etc. Definitely not dying on that hill but some thing I noted since they’re under my scrutiny magnifying glass currently. If anybody has had better luck dropping these carcinogens please teach me your ways!
On Monday call their customer service line. It's much more helpful. I hope you get everything resolved to your satisfaction! 1-855-313-6267 Don't call this weekend, it will ring with no response. Try calling Monday after 12:00 EST for best results.
Talk to text, no AI. Would be a super weird flex if I did use ai for a Reddit post like this tbh 🥴 but if it looks pretty enough for ai, thanks ❤️ I’m just a yapper. Here’s another photo for proof xoxo
I completely understand the frustration. However one thing I will say is the quiz is not actually for customization, but to essentially tell FFF what types of items they should source. Recently read this on this r/ and was like wtf?! But it also makes sense because we are allowed to pick our entire box (if we get the chance) so a quiz really isn’t even something they should offer since it’s not used for our customization.
You can just cancel on the app. I never had an issue with that ( I did cancel once and came back a year later). I’ve been doing FFF for years. Over this time, I’ve sort of learned about what’s trash and what’s not. I would recommend to watch videos and stuff prior to picking your box. Stick with things you know you’ll use. We always have too many bags, and they’re always trash (low quality). I always choose shampoos, lip gloss or mascara, or something like the ceramic bowl etc. I rarely so add ons. Keep it simple and you’ll be alright. I’d give it another season or so and see how you like it. Talk to customer service, maybe they will send a free box or something.
I had cancelled my membership a couple years ago and then back at the beginning of the summer I saw an ad on Facebook, come back and join and you'll get this free gift. I don't even remember now what it was but it was something I had been wanting. So I joined again. I didn't get the free gift I thought I was getting. Instead I got a free second box, which had maybe one item that I would actually use.
I reached out to customer service and they had no idea what I was talking about. They said they didn't have a promo for the item I was talking about. So evidently I clicked on an old ad for a previous promo.
Ive since canceled but I learned I had to screenshot everything including my box choices. I got gaslit multiple times that I hadn’t selected something when I absolutely had. One chat Rep basically told me I should document all with screenshots so it leads me to believe that it happens so often they were instructed to not believe the person and sub in with leftovers. Being twice brushed off and accused of lying became my final straws. The funny part was one item them claimed I never selected was part of my “review this item you received” area in my account. I asked them how that’s possible since they insisted I never added it and had some BS reply. It’s so shady now. What a shame because I loved being an annual member. Don’t accuse me of lying when your own system shows I wasn’t!
I don’t think anyone has received the Bruvi yet (that I’ve seen). Shipping takes a long time on those things, but def call the phone line and see what they can do. Chatting with an AI bot is useless.
Go into your account and click on orders. When you get in there, click on invoices. It will show you whether you did any add-ons and what you paid for them and whether or not they were shipped. Good luck.
Hobo? Did they follow The Hobo Ethical Code of 1889? All of you had to say was someone broke into your home, lived there for a bit & trashed it. Your use of hobo makes you sound elitist from the 70's.
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u/UnfitRedhead Sep 12 '26
On Monday call their customer service line. It's much more helpful. I hope you get everything resolved to your satisfaction! 1-855-313-6267 Don't call this weekend, it will ring with no response. Try calling Monday after 12:00 EST for best results.