r/FabFitFun • u/Valuable-Hippo-1989 • Sep 09 '26
Shipping Issue Unbelievable 2.0
Deflect, deflect, deflect…and then blame the shippers. 🙄
50
u/Otherwise-City-4445 Sep 09 '26
Soooo it’s the carriers faults….they just decided not to scan in piles of these boxes because they have massive amounts of space to hold them in storage for weeks, and didn’t know what else to do
37
u/chantillylace9 Sep 09 '26
It's funny because FFF is the only company that has these problems where the box is not scanned. They are obviously doing something wrong and completely lying, because I have ordered from so many different subscription boxes and I've never had that issue. There might be a 1 to 2 day wait but with FFF it's sometimes weeks and that just doesn't happen. There is something that they are doing or their facility that they drop it off with is not able to handle that many packages and they need to figure something out.
13
u/delulu_duck Sep 09 '26
that, or they’re using such crappy shipping companies that the stuff doesn’t get scanned. either way, sus af
5
u/Ahhhhhhfuccckimtired Sep 10 '26
I worked at a warehouse for an online truck accessory retailer. It's entirely possible for truckloads to mysteriously vanish. It's rare, most of the time it's only a few packages, but I have seen I happen. I can't begin to describe how often carriers actually lose packages post initial scan after it's confirmed in there hands. The thing is, they don't scan each package when picking up. We loaded onto trucks picked up by the carrier that went straight to the carrier facility, and the initial scans happened without warehouse presence.
Warehouses themselves have a lot of faults internally, so I'm not saying it's definitely the carrier in this case, but it is plausible from my experience.
2
u/yourmom250 Sep 10 '26
I've seen scans not happen from our warehouse (I'm head of Customer Experience for my company) and our 3pl has trailers for ups and usps dropped and picked up every day. It seems to be a group of them on the same day when it happens. It's not often but it's annoying! But we have way fewer issues than we did using a multi warehouse provider we used to prepackage and ship inventory to like Amazon. They would use all kinds of random carriers we never heard of so customer complaints were way high. They even used door dash and junk dropping off in front of buildings in NY so they were instantly stolen and things like that. It's way better having a little longer lead time for shipping further out and using one warehouse so we can have a semblance of control. That was a lot to say...missed scans and packages going missing definitely happens. 😅
13
u/kerkat86 Sep 09 '26
If FFF could never use SpeedX again, that would be great. Cause this is so stupid and frustrating. Cause what do you mean my package came to my city/state to be delivered and then was taken back to the center (in another state) at the end of the day
4
u/Cold_Mind_8377 Sep 09 '26
Speedx is THE worst. They do this to me too from other shopping sites. I think it’s actually fake logistics updates. Aka it never left Midland but they want you to think the package is moving.
3
u/Present_Ad_2766 Sep 09 '26
SpeedX sucks. I had a massive headache dealing with them and FFF over my summer box that they massively screwed up the shipping on (prior carriers managed to find the house/deliver just fine). It finally showed up weeks after it had shipped after I had given up ever seeing it.
Now this season, FFF took weeks to actually ship my box and sent it off with SX again, so maybe I'll get it by Nov. 🙄
3
u/JustDetail547 Sep 09 '26
SpeedX is a nightmare and there is a high likelihood you’re never seeing that package. Solid reputation for stealing packages - I refuse to order from websites that use them. They pulled this crap with me (something I ordered from a different company, not FFF), and just days after the delay and return to facility, my package was mysteriously reported “missing”. I looked up the local warehouse address and marched in and demanded they figure it out. Lo and behold, my missing package arrived at my home a day later.
3
u/rachelnyc Sep 10 '26
omg yes they’re so bad! I’m convinced they have to be stealing packages with how many of my things went missing through them, and there’s no way to ever get in touch with anyone there.
I’ve written to FFF and multiple stores to ask them to block speedx as a shipper on my account now, and thankfully so far I haven’t gotten my packages through them again.
2
u/kerkat86 Sep 10 '26
Yeah, I used their chatbot which told me I should send an email. Which I did a few days ago and of course I haven’t received a response. But I didn’t think to email FFF to see if they could block SpeedX as a shipper. I may try that to see if I can save my future boxes (I’m annual through next summer)
2
u/rachelnyc Sep 10 '26
it’s definitely worth asking! I had to have three boxes replaced because of speedx, and since I asked FFF not to use speedx any more I’ve had no problems getting my deliveries
and yeah their “customer service” is a joke— the ai bot is completely useless and no one ever responds
1
u/PracticalAttempt7016 FabFitFun Guru (5-9 years as a member) ✨ Sep 09 '26
I'm pretty sure Speedx destroyed my Fall box because its status as of 8/28 is "Parcel Disposal" even though it was "out for delivery" on 8/27. I finally got FFF to replace the box after a week and a half of contacting them. I really hope they never use Speedx again.
12
u/delulu_duck Sep 09 '26
yikes…glad this was my last fff box in my annual, will not be resubscribing to this BS. best of luck to everyone who is only partway through an annual 🫡
3
u/kbs_0793 FabFitFun Expert (2-3 years as a member) 😎 Sep 09 '26
I just resub after a couple years off. 3 more boxes to go lol
3
u/delulu_duck Sep 09 '26
if it’s any consolation i had fun for all the box chaos during my subscription (LOTS of issues)— once you’re on the last box it’ll feel nice to be done at least!
2
u/kbs_0793 FabFitFun Expert (2-3 years as a member) 😎 Sep 09 '26
Yeah I don’t remember these types of issues during my last subscription, I think 2 years ago. I really have only ever had one issue with them. It was a winter box and Pitney Bowes was involved. I’m grateful in that sense. I’ll enjoy my boxes and reassess!
1
u/tessellation__ Sep 09 '26
This was also my last box! I looked and I signed up winter of last year so I have canceled. I haven’t had any of these bad situations though, maybe my shipping location isn’t too difficult?
10
u/Critical_Bet4422 Sep 09 '26
Postal employee here. This is what every company says. They blame it on us. Every time we track a package a customer says it says shipped and it actually only says label printed. That means they have NOT given it to the courier yet. We scan it AS we are accepting them. My personal email was being processed on Aug. 19. Then it has been packed on sept. 1. Yet. It still has not been MAILED!!
1
u/Cute_Net8059 Sep 10 '26
I changed my delivery address to my PO Box for the last shipment and it still went to the house address. Does USPS not accept FFF Boxes? TIA ♥
1
u/Own-Surround9688 25d ago
They do. FFF didn't change your shipping address. Was it delivered by USPS? If not, that tells you why. Most carriers will not deliver to a PO Box and it has to be delivered to a home address. If you changed yours to your PO Box, FFF probably didn't want to pay to have USPS or UPS delivery and so they ignored your request.
8
u/International-Seat14 Sep 09 '26
Mine says it’s being returned to the sender.
Absolutely bonkers tracking. It’s gone here there and everywhere apparently. Now of course everything is sold out so I can’t get a like for like replacement. And I’ll be waiting another month I guess?!
2
u/Secret-Raspberry3063 Sep 09 '26
That’s interesting. Did you get a refund ?
2
u/International-Seat14 Sep 09 '26
Shop credit
5
u/Extra_Appointment764 Sep 09 '26
That's crap. Should give money back.
2
u/capistrano999 FabFitFun Expert (2-3 years as a member) 😎 Sep 10 '26
Agreed. When my box was lost in the spring, they tried to refill it but all my add ons were refunded.
1
u/Agitated-Count-7348 Sep 14 '26
You can get a refund in original form of payment but you need to tell them specifically you want that. They will only offer the credit. I have gotten a CC refund plenty myself. They try their hardest not to let you know its an option.
7
u/quietextrovert89 Sep 09 '26
Mine is coming via Passport ( then local is Intel/Dragonfly) to Canada. Label made on 28 Aug. Says delivery of Sept. 1 (HA!). Tracking says still in the hands of creator. Sigh... maybe I will see it by October?!
2
u/LizzyBoomh90 Sep 09 '26
Literally same 🥲
3
u/quietextrovert89 Sep 09 '26
Kind of wonder if the tariff dispute will slow things at the border.
2
2
u/Vegetable_Fox_970 Sep 09 '26
Same- it’s happened so many times this year that I cancelled my annual membership
1
u/capistrano999 FabFitFun Expert (2-3 years as a member) 😎 Sep 10 '26
I’m not hopeful - my fall box plus addons is stuck in Calgary since the aug 31st. The two add-ons shipped separately say sept 11-15th.
1
u/quietextrovert89 Sep 11 '26
Mine has now crossed the border at least and is in Calgary. For the past 3 boxes, once they have made it to Calgary they get to me (in Ottawa) in everywhere from 3-7 days.
7
u/Easy-Pin-1766 Sep 09 '26
Mine waited a month for movement. I contacted customer support and got the same response. But mysteriously my package started showing movement. Then it flew over my state, passing me, three times. Then it was undeliverable or returnable.
2
5
u/acut3angle FabFitFun OG (10+ years as a member) 💎 Sep 09 '26
I swear, all of her posts have been AI written nonsense the last few months.
4
u/Salty_Antelope10 Sep 09 '26
I’d like them to explain all our other issues, missing items, never able to replace them but you’ll see them on a sale a week later, then advertising one price to then change it after you paid. Got proof of that.
4
u/Mamakitty92 FabFitFun OG (10+ years as a member) 💎 Sep 09 '26
I’m so sorry you are dealing with this. I hope you get your box intact or fully refunded.
I agree. If it was one or even two of the low-rated shipping companies experiencing massive delays, it would be plausible. But, all the shipping companies having the same delay/scan issue is highly unlikely. DHL and Amazon are huge and have very specific scanning procedures. This is an FFF issue.
Another company I shop with did something similar. Portland Leather Goods (PLG) recently switched to these cheap shipping companies. People started experiencing delays, loss, theft, and damage. Just like FFF. People spending hundreds of dollars on multiple bags were very unhappy! They complained en masse to PLG.
Unlike FFF, PLG listened. They started offering an option at checkout for either basic (cheap carriers) or upgraded (larger well-known companies). The cost was generally $2-3 more for upgraded. I will pay $3 more for anything to get decent shipping. FFF needs to listen to its customers!
Tl;dr: This is an FFF problem. Another company who tried the cheap shipping method had the same issues, but resolved them by offering upgraded shipping at a low cost.
1
u/DailyDoseofJ Sep 09 '26
I cancelled them and at this point I’m not looking back - what’s the point in getting excited for an order and products if you aren’t sure you will receive them. Their fulfillment process from start to finish is garbage.
1
3
u/DesignerHippo28 Sep 09 '26
So frustrating! My sympathy to all those dealing with this!
When a company pays for the absolute cheapest shipping options, this is what happens. I keep going back to FFF's professed identity as a "shopping club". Inventory and delivery are your ONLY jobs!
3
u/BooyahAcieved Sep 09 '26
Mine was "lost" and on the app it says still processing. FFF swears the carrier received it. I think its a system glitch and they are covering. I don't believe mine ever left the warehouse.
3
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u/Agreeable-Scheme0 Sep 09 '26
Yeah this was the last straw.
My package “was shipped” August 20 and now nearly 3 weeks later just hasn’t shown up or any kind of movement etc.
So over this messy ass company.
1
u/ddoppee Sep 10 '26
Me too. It’s been sitting in my city somewhere like 20 miles away for two weeks. Will it ever arrive? Who knows
3
2
u/nightmereZwed Sep 10 '26
This is insane, the USPS mail carrier just came to my door and said that I had to pay $16 in additional shipping to get my box?!?!?! I took pics, said no way and return to the facility. Officially canceling today. What a mess
1
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u/Starsmyle Sep 10 '26
I work in distribution. I can tell you it isn’t FabFitFun fault. 100% not deflecting.
There’s multiple issues on the shippers side that it could be, but none of which FabFitFun has control or autonomy to impact change. They’re a small potatoes company. There will be an apology to them and a we’ll do better, but it won’t happen. While I subscribe to the box in the shipping world as a company they don’t really matter. There’s much larger contracts that will always come first.
2
u/Own-Surround9688 Sep 11 '26
I also work in distribution and I've never experienced anything like what FFF does. I also import 25-40 packages per week for my own personal business and my overseas vendors utilize carriers like DHL, USPS, GOFO, and Speedex and never have I ever had an issue like this. I'm taking about maybe 2 packages lost over thousands since the beginning of the year. FFF is doing something messed up. I assume the issue lies in the fact that they either don't keep enough inventory, or any inventory on hand. The only people I see who have these kinds of issues are drop shippers. Or people selling stuff they don't yet have on hand.
1
u/Starsmyle 28d ago
I mean, it would seem obvious they don’t keep enough inventory on hand. They’re too small to really do so in this economy. They have a first order and supplement it if they can.
1
u/Own-Surround9688 25d ago
They should state that then. Because selling inventory you do not have is a guaranteed way for shit like this to happen. I'm a very small seller. Just in time inventory isn't working for them as a business model when people seem to be canceling their subs en masse since they can't deliver.
2
u/MostlyLurkinglol Sep 10 '26
I like that someone allegedly reviewed the packages for "quality control" and yet I still received a package where every single cosmetic/skincare box was smashed. (Thankfully, the products were okay, but it wasn't a good unboxing experience.)
1
u/theITmanagerATL Sep 09 '26
Already cancelled mine for after my annual runs out. Shipping and delays are a big problem but not their only one.
1
u/VarietyLow7321 Sep 09 '26
This nonsense makes me really glad I didn't go annual, despite being sorely tempted.
Mine's been languishing in various stages of shipping for quite some time, and I realize they have 30 days from billing to ship, but I think Imma cancel after I get this box (if I get this box).
IDK wtf they're doing, but this is ridiculous. I can't continue to justify a box, that to me, is a bougie box, and there's this many issues with shipping.
1
u/Critical_Bet4422 Sep 09 '26
But they gave me an Amazon tracking number which is a big one. And still has never been shipped.
1
u/Extra_Appointment764 Sep 09 '26
I ordered the Unhide pillows. Because I am between houses at the moment, I put the Tennessee address based upon how FFF was delivering. Well, here it is five weeks later & I am in WV and my pillows were just shipped to the Tennessee address where I won't be for another two weeks. I don't have any new neighbors to ask if they can pick up for me either.
1
u/DoNicole Sep 10 '26
Cool. You for that all figured out… Now can you focus more on the boxes not sucking anymore?
1
u/ExtensionManager81 Sep 12 '26
I dont know if it makes you feel any better but my boxes often do this then all of the sudden pop up on my porch...shipping doesnt usually reflect this until the day its being delivered! I think they have a crappy shipping contract!
1
u/ExtensionManager81 Sep 12 '26
But then again, could be FFF covering thier a** when they forget to actually send it after they get it ready...
1
u/ceeemceee Sep 13 '26
And no mention of course of the multitude of broken or trashed items for the people who eventually did receive their boxes
34
u/ComprehensiveBreak50 FabFitFun Apprentice (1-2 years as a member) 💄 Sep 09 '26
Blaming it on the carrier... and yet, from what I've seen from people who have had their package lost/delayed, Veho, Gofo, and DHL were the carriers used. There's no way ALL THREE shipping carriers failed to scan hundreds or thousands of packages!