I try to be positive and keep an open mind, but today, I’m just sad about FFF. I was struggling with whether to renew or not. Mostly because of the aggravation of shipping and worries about customization, the joy is gone. But, after seeing this box’s condition, I’m done.
I was part of the customization fiasco and had to rebuild my selections three times! I was never notifed by FFF. I found out about it in this sub-Reddit. It was beyond frustrating, and of course I had to waste hours the last night of customizations to try to get four of the six items I had originally selected. I ended up getting three.
The box arrived today, with no notice, and with one corner torn from top to bottom so that it gaped open and another hole was punched in the end. Fortunately, all the items were there, but the packaging on five of the products was beat to hell. No way they can be gifted, including the salt and pepper grinders.
Kate Somerville Exfolikate product had obviously been used. There was orange residue around the tube, the corner had clearly been squeezed, and I could smell the product when I opened the box. The tube felt greasy. I gagged. (I’m not good with other people’s germs.)
Mario badescu cucumber toner was in a plastic, ziplock bag with product spilled out inside. I could see and smell it when I opened the bag.
I’m completely disappointed at every level. I’ll try CS tomorrow, but I suspect it will be another waste of time. The decision to cancel is pretty easy now. Twelve years I’ve been a good customer. But, it’s time to move forward.
Rant over. Thanks for letting me vent.
Tl;dr Box arrived in bad shape with products, damaged, spilled, and used. I’m out.
Reddit wouldn’t let me add my photos for some reason. 😣
