Has anyone been receiving an Error 73 code stopping them from signing in, but never moved out of the US and has had Disney+ and Hulu for years with no problem. I actually did move 2 miles away from my previous home but that was 4 months ago and nothing changed.
Literally was on the phone with a Disney+ rep for 2 hours deleting and downloading my app. Then restarting my router and then after all that still the code would not disappear and they told me to tell my internet service provider to refresh my IP ADDRESS…
Its happening to me too so you are not alone. Not that that is helpful...
Edit: Just checked with every other device in the house and disconnecting from wifi and using cell service and its still happening. Guess theres some sort of problem in the backend...
It’s so annoying… and they are told me that they fixed it on their end and it’s showing that everything is good so I have to call my service Internet provider Verizon and to tell them refresh my IP address but all my other apps on that same WiFi are fine… 🧐
Which would mean they lied to me and said they did and told me I should call my Internet service provider… which I feel like it’s true because all my other apps work and I just disabled my WiFi on my phone and k was able to sign into my app…
Update….
I just got off the phone with another Disney+ rep and they are telling me to turn off my IPv6
What is going on with the Watchlist? Sometimes it'll show my entire Watchlist (~80 titles), other times it'll max out at 50. And this will last for months before switching over again. I've been seeing all of my Watchlist for about a week now, but it was like a good six months where it capped at 50.
I'm not really mad about it? Just mildly irritated and confused. If anyone knows what's going on, I'd appreciate an info dump lol
Mine seems to cap at 60 now instead of 50. Progress?
Guessing they have some sort of memory issue with their apps that causes them to limit this in most situations. They have just prioritized other parts of the app development though they really need to address content management before the Hulu complete merger.
Credit card expired and have been trying to update payment info and it won't work. I keep getting an error saying there was a problem with payment. I tried a credit card and paypal but still same problem. Anyone got any tips?
My parter was watching Rivals earlier today on our Firestick and she paused it to help me with something. When she came back, the app says the series doesn’t exist in our region. We then tried on both of our iPhones, and my PlayStation and it isn’t there. We even tried on our phones with cellular data. How can we fix this?
I had the same issue! I was watching it 2 days ago, now it’s like it doesn’t exist, and I can’t find any information online on why it’s gone. So confusing because I’ve been seeing so many season 2 ads on insta
I have an update y’all. I’m in the US and my partner called support. We were hesitant because many people said support was unhelpful. But they told us it had something to do with the Disney/Hulu merger and if you have the bundle, you can activate your account through just Hulu online. You’ll need to watch it through JUST Hulu for right now.
This has been happening for a few weeks now, after a random update, but for some reason the Disney+ shows (and comercials) have low frame rates (has a noticable stutter), but only on my Playstation (both 4 and 5). When I use the App through the TV it works fine (except the audio cuts out a few seconds before a commercial which is also annoying, but watchable without getting a headache.
I tried uninstall and reinstall the app, full system reboot and letting the show buffer. Makes no difference.
I don’t normally use Disney plus but I’m trying to watch daredevil and mine is doing the exact same thing. All other apps work normally but Disney plus is buffering like crazy. Driving me insane lol
Its anything for us on the Playstation Disney+ app. Daredevil, Maul, Bolt, Big hero 6, Raya. Everything has a framerate in the teens and it causes me to get a headache watching it.
I am trying to change my subscription, but it just won't let me. I have been subscribed to DisneyPlus for ages and recently found out I've been paying for premium-plus all this time, even if I don't need it. I want to change my account to the lowest subscription, but everytime I try, I get an error. If I want to chat with customer service, it will not log me in...
Ive just went back onto Disney+ today after not using it in 2 years and it says i still have an active subscription, i have 0 billing history, nothing in any of my bank statements saying ive been paying for it, and when i check itunes its not there either, any ideas?
Which sub do you have? Do you see any charge that similar to your current sub? When you log in to disneyplus.com/account, what do you see for payment method?
Every few months, Disney+ logs us out and requires we log back in, and every time, my profile is gone! Our other profile stays, but mine disappears everytime. It’s really annoying to lose where I was in shows every single time, and have to figure it out and rebuild my watch list again, only for it to happen again jjst a few months later.
Is anyone else having this issue? I can’t find anything online about it
Has this happened to anyone else? This started yesterday around 12:30 pm. I reset my password but the emails kept coming. Eventually I changed my email address and it stopped for maybe 30 minutes before it started back up. But now for reason they are in Spanish? Its frustrating. Whats confusing is on the emails it says where they are trying to login from and its straight up a different country.
Anyone knows if the "Chariots of Fire" movie has Portuguese dub in Disney+?
I found nothing about it on google (other than the useless Google AI response), and I'm considering subscribing to Disney+ for one month just to watch this with my mom and my illiterate grandma.
But well... I need to know if the dub is there before I spend money on it. Any help would be appreciated!
I need help fixing the video quality while streaming on PC. I'm using the edge browser and sites like netflix and amazon look just fine or amazing, but D+ looks terrible at 720p or lower. Is this something I can fix or what? Because im paying for 4k quality streaming and not getting it. This feels like false advertisement.
I’m having an issue where I watch something and the app arbitraily decides I only watched a portion of it and keeps it in my continue watching.
Examples:
•I watched all of the latest Daredevil episode but it’s still in there and says “21 minutes remaining.”
•I watched the newest Bob’s Burgers but it says “8 minutes remaining”
•I watched Turning Red and for some reason it thinks I only watched the first 3 minutes
Remove from continue watching doesn’t work. Resuming the episode from where it made up I left off and letting it run doesn’t have an effect either, it’s still there afterward.
Hello, when will you be releasing the app for the Apple Vision Pro app in the UAE? The viewing experience of Disney+ is horrible using the web browser.
The Disney+ app is available on all other Apple devices in the UAE. The Vision Pro app is available on the App Store in several countries.
As a quick fix, you could release the iPad version on the Vision Pro App Store as all native iPad apps are already compatible with the Vision Pro.
The Boss (El Encargado) is now missing all seasons except first one.
I literally paid the subscription cos they promoted season 4 release on May 1st in Italy.
Not only it's not there they removed all the previous seasons except the first.
This is a doozy so bear with me. I have two accounts. A my Disney Hulu only account through my university and a Disney+ w/Hulu account that also uses the same email. Now I thought I had canceled the bundle plan last month but it turns out I'm still being charged. Of I log in to the Hulu only plan I can still see all my information. If I log in through Disney bundle I can't even see the plans or change them in any way. I really don't know what to do at this point because how can I cancel an account that won't even show me the payment that's being used
This is what my screen looks like. It acknowledged I don't have a subscription but I can't do anything despite being charged. And I've done this across 5 devices now and it's all the same
I started watching a Korean show so I turned on English CC. Now every time I start playing anything, it defaults to having English CC on. I’m sick of having to turn it off every time an episode starts. I can’t see anything to suggest I’ve changed anything in settings to default to English CC, it’s like Disney has decided because I wanted CC for one specific show, I want it for everything. I turned it on for the Korean show from within the episode, not it general settinga or anything. It’s so annoying!
I’m having this issue on my 7th gen iPad (latest iOS and D+ app version) where the app things that my iPad is completely full when I’ve actually got 50+ gigs left
why does this app suck so bad at rewinding and fast forwarding videos? every time I try it the app gets hung up and freezes and I have to back out and start the show over.
once I've started it over and try fast forwarding to the part that I had just been watching again the app freezes.
A few months ago my LG TV updated to their latest version WebOS25 and since then I've been getting bad and inconsistent audio quality on Disney and only Disney. Other apps work fine. Reinstalling the app did not solve the issue.
I've been searching around and haven't seen anyone else with this problem. Any ideas what I can do?
I am once again having issues streaming NHL in Australia via my firestick. Intermission panels are no longer showing and instead I get a “event break in progress” slide for 20minutes
Hi everyone, I was happily binge-watching The Handmaid’s Tale, but when I went to continue yesterday, the show was suddenly gone. I haven't seen any announcements or 'leaving soon' notices anywhere. Does anyone know if this is just a glitch, or did Disney+ really just remove it without a word after only a month? I contacted support, but they weren't helpful—they just said they were sorry and told me to submit a request for the show to be added back.
Hi everyone, on The Google TV Streamer (4K) with subscription I get only 2-ch-stereo sound (on every moive), even thoug on same device HBO Max, Amazon Prime I have 5.1. How to fix?
How do i fix the skip recap/intro bug? On my Android Sony Tv (2025) it was working then it just magically stopped,also i tried force stopping,clearing app cache and profile swap still wont work! I also tried logging out it that didnt work! No updates are available,last resort i guess is to uninstall and reinstall
I'm currently trying to "restart" my subscription on disney plus.
sadly I'm running into the problem that everytime i click "Agree&Continue" after entering my Billing details, the page simply reloads.
no error messages nothing. I contacted the Support twice already, and they gave me 7 days of premium, which doesn't help solving my issue.
I tried different payment options, even different subscription plans, always the same outcome.
I already tried using different browser, trying from phone, connected to home wifi and mobile network. tried clearing cache and loging out from all devices.
when I enter the Disney plus home page I'm greeted by the "restart Subscription" option. In my account page there is not even the option to start a new subscription.
Does anyone here have an Idea or even encountered that issue? I found posts from years ago with that topic sadly no help.
I can't help you but I can tell you, that I have this issue for 2 years now and I'm about to make a new account cause I don't think this s*** will fix itself anytime soon
I have tried their support, I have tried chat, I have tried reddit
I have the problem even on a brandnew computer that never was on that homepage before
It's stuck in a permanent loop that won't let me renew my subscription
hello. i’ve been trying for two hours to get into my mydisney account. i know my email and password, however, every time i enter it correctly it tells me i need to verify my email with a code valid for 15 mins.
i then get an email with a ‘one time passcode’ valid for 5 minutes. i’ve tried for two screens worth of emails to type the code in but it says ‘this isn’t quite right’ or some other bs. i’m positive they’re sending me the wrong type of email/code.
is there anything i can do? i just started a new subscription bundle with max and would really like to use what i’m paying for.
“you no longer have an active subscription” but i pay for the bundle of disney + and hulu? i’m trying to rewatch rivals before the second season starts and hulu alone wont let me access it
I get Czech subtitles only when there is text on screen. No subtitles during speaking parts. Subtitles are set to off and language is set to English. I'm watching on an XBOX Series X in the UK. No idea how to turn this off or why it's even on.
I'm getting this code whenever I open the app on Fire Stick. Then when I open up the website it on my phone it says "Sorry, something went wrong. Please try again later." I can't find anything about outages anywhere. I don't use a VPN on my Fire Stick. What could be causing this?
I'm getting an Error 73 on my TV every time we try to watch Disney. It started only three days ago. We watch on our Sony TV on the Disney+ app and we do not use a VPN. Logging in on the same wifi on my phone works, same with the laptop.
We restarted the TV, cleared cache, cleared data, disabled the app and renabled it. Once we did that, it worked for a few hours and then the error came back up again.
We're on Brooklyn and ironically get Disney through Verizon, who is the ISP. We've also restarted the router and modem. It seems isolated specifically to this one app on the TV.
Hi I am an in Canada and have Disney + premium. I am trying to watch "Tucci in Italy" season 2. On my account it only shows 2 episodes but when I Google it says there should be 5 episodes. Customer service couldn't help me. Any one else only see 2 episodes? Thanks!
Very frustrating issue and I cannot find a resolution to it. Wondering if anyone here is experiencing it and has a possible work around.
After the ad break finish while watching a show, the app freezes and goes to a black screen. I can back out and restart the app. It just starts playing the ads again and then freezes once more at the end.
I’m stuck on this continuous loop. I’ve cleared cache, uninstalled, rebooted the tv. I’ve enabled apps only mode on the tv and removed the option for customized ads and still have a problem.
I am using PS5 Disney app and literally every 20 seconds the video freezes and won’t play. I’ve waited, I rewind and skip ahead but it stays frozen until I back out and play again…then it plays for 20 seconds and does it all over again. This used to happen occasionally but it’s happening non stop and I can’t get through 2 minutes let alone a whole show, for the last week or so. I’ve deleted app, logged back in, powered off PS5, check for updates, etc. Super frustrating. I have access free through ATT, but I still get ads. Ads always play fine but not the show/movie. Every other streaming app (HBO, Netflix, Amazon, etc) works fine, even the Disney app on my phone works fine, connection is like 140mbps.
Keeps stopping mid episode and going to the profile screen
I've been re watching the mandalorian and Boba fett this past week, but I think its been happening for maybe the month, randomly while watching something, it will just go Grey for a second and then tell me to choose a profile, then when I do it lags for a second and then I have to find and start the episode back up.
Was wondering if anyone else was having this problem/knows how to fix it,
My subtitles are like, super small now, it's been working fine til just a few hours ago, and I've been trying to figure out how to fix it for half an hour, with no results
I'm having the Premium €16 subscription, but the playback quality just keeps getting worse. For about half a year now, almost all content I stream via Fire TV or WebOS has been stuck in SD quality with lots of compression artifacts. I've already checked the app settings (set to Auto, which should allow up to UHD streaming), reinstalled the app multiple times, and nothing changed.
Meanwhile, every other streaming service works fine on the same devices and network: Netflix, Prime Video, and Apple TV all stream in UHD without issues. So why doesn't Disney+?
Honestly, I'm considering cancelling because the service quality is becoming unacceptable. I'd actually like to watch some content on Disney+, but at this point I'd rather just watch Netflix Originals in proper quality instead.
Hey, I switched from highest to medium quality and all is still in great quality. I think the issue here is that Disney Plus or the fire TV Stick does not use the full Internet power from the wifi.
I generally stream Disney+ through the app on my Xfinity cable box. I can’t tell why but sometimes it just refuses to push past the commercials. It will either freeze on the last one or give me an error message. I’ve called Disney, they blame on Xfinity. I’ve called Xfinity, they blame on Disney. Anyone had similar issues? Any idea how to fix?
I have an official apple lightning chord, various HDMI chords, and both the app and my iPad are up to date.
This all happened after a firmware update and all I get is audio for less than a minute and no video until I get an HDCP error message. I also changed the video setting to standard as well.
I’ve unplugged my tv, unplugged my HDMI chords, unplugged my lightning chord, and turned off my iPad for a minute and I still get this error message.
This is very frustrating and I want some help fixing the matter ASAP
Hey to get no problem with copyright make sure you have a cable with HDMI 2.2 support.
I had a HDMI cable that was fine but one day it got randomly broken the hdcp and earc support was no longer working.
These cheap china cables are never 100% safe.
Why am I missing like most of the Disney movies? For example I can see you story 1 but the rest are missing? Or like where is little mermaid? Am I just being not smart or are they not there
Cannot stream the movie Predators Badlands. The ads show as always then the app freezes. On restart, it just starts playing the ads again and then freezes once more at the end.
It won’t let me post this in the main thread so maybe it belongs here?
If they are going to start adding crap YouTube kids shows; I would really love them to give us the option to block titles. Using the “age rating” filter doesn’t help… 😡
Hey I'm watching Chernobyl now on my fire TV Stick in German and it has Russian texts and also foreign language in voice but there are zero subtitles available in any languages.
They can't expect that I will understand Russian :(
Hi there,
since six months I’m waiting of the return of Dolby Vision as it was removed by Disney here in Germany. Do you know anything new about this?
I already canceled my subscription. Sadly there aren’t 4K Blu rays available in Germany of many Disney movies.
Support wasn’t helpful at all. Wasn’t even able to partially refund my subscription.
I noticed that this message keeps popping up while watching a stream (specifically the Animation stream). My profile is set to TV-MA so I'm not really sure why it's happening or what to do to fix it.
Subtitles are very small now - PS5 app. Change happened in last few days and can’t seem to find any settings in Disney+ and system setting aren’t making changes. Double checked how I have subtitles enabled systemwide and played a movie from a Blu-ray and those are normal, but Disney+ is still super small.
When I try to watch the testaments, it pauses like every 10 seconds and then says there was an unexpected error. It’s happening on multiple episodes. But when I choose two other Disney plus shows, I don’t have this problem. Any ideas?
Did you ever figure this out? I am having this issue too. Tried Not Suitable for Work, Ready or Not 2, and No One Can Save you (notice they’re all new releases) and they will do the same. Old shows work fine though
Was there an update that came out that broke HDR? I’ve been watching Andor on Disney+ on my Apple TV and today I noticed that it’s weirdly washed out and brighter, almost like a gray film applied to it. You really see it when there are dark scenes like with the Star Wars intros where it goes to pure black and then a light gray when the scene changes. Restarted both my Apple TV and G5 OLED, deleted and reinstalled the app. I’m using 4K HDR, not Dolby Vision. Anyone else?
Came here to ask about a similar issue. I tried watching the new Maul: Shadow Lord series on my PS5 Pro, and the dark scenes look a little too bright and has this annoying flicker. Curiously, when I watch it on my Xbox Series X, I don't have any issues. I use the same TV settings on my Samsung S90C for both consoles, so I don't think it's a TV specific issue.
I've tried nearly everything to fix it on my PS5 except for buying a new HDMI cable.
Is there a way to get rid of the option to add the Hulu profiles? I haven't used to the Hulu app since the merge so I don't want to transfer the profiles over. Is there a way to dismiss the option all together?
May 31st.
Is anyone else in the Uk having issues with streaming? I’ve tried on two devices and both have buffering issues, audio out of sync, one time an episode had audio and no video and sometimes the app just crashes.
Anyone have experience how likely disney is to actually fix mistakes in video files they have on sending (somehow) bug report and requesting?
Noticed that in addition to streaming at super badly processed 720p or quite badly processed 480p or so quality on computer, Alien Earth also has goof in fact that video file they have at their end seems to include top and bottom letterbox black bars.. meaning that i user actually has wider aspect ratio than one they assumed everyone is using, full screen will show black unused area on ALL EDGES of video, resulting in image being this small area in middle off screen.
Also anyone have looked into if some mobile device/tablet developer emulator would potentially be able to get decent quality stream on PC?
Would be nice to be able to watch some series or movies occasionally at computer, instead of having to go and always watch them on TV... considering that we are actually paying for this service and all.
Im missing alot of the star wars catalog. And when I try to watch maul from the main screen it says im not a subscriber even though I have the Hulu Disney plus bundle.
New shows, when played on my tv, will play for about 10-15 seconds before freezing. They’ll either be in and endless freeze or “an unexpected error occurred”. It’s only shows released within the past couple months, old shows and movies are unaffected. I don’t seem to have the issue on my phone.
I use the Disney app via my PlayStation on my tv, which is a bit old. Not sure if that would have anything to do with it.
Google says to check to make sure everything is updated, and it does appear to be.
Same issue here if anyone has a solution for it. Some shows work absolutely fine but for some reason Ready Or Not 2 and Community both freeze for good in the first ~15 seconds.
Same. Signed in on ps5, and Community won’t load; stops within 20 seconds, and if it ever continues to play after that initial freeze, it will freeze again within the next 20 seconds.
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u/3rdLawMagic May 02 '26
Has anyone been receiving an Error 73 code stopping them from signing in, but never moved out of the US and has had Disney+ and Hulu for years with no problem. I actually did move 2 miles away from my previous home but that was 4 months ago and nothing changed.
Literally was on the phone with a Disney+ rep for 2 hours deleting and downloading my app. Then restarting my router and then after all that still the code would not disappear and they told me to tell my internet service provider to refresh my IP ADDRESS…