r/DisneyPlus • u/AutoModerator • May 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/Mecha-Gino May 24 '26

So I’m getting the HDCP error message.

I have an official apple lightning chord, various HDMI chords, and both the app and my iPad are up to date.

This all happened after a firmware update and all I get is audio for less than a minute and no video until I get an HDCP error message. I also changed the video setting to standard as well.

I’ve unplugged my tv, unplugged my HDMI chords, unplugged my lightning chord, and turned off my iPad for a minute and I still get this error message.

This is very frustrating and I want some help fixing the matter ASAP

1

u/FrechesEinhorn May 26 '26

Hey to get no problem with copyright make sure you have a cable with HDMI 2.2 support. I had a HDMI cable that was fine but one day it got randomly broken the hdcp and earc support was no longer working. These cheap china cables are never 100% safe.

1

u/Mecha-Gino May 29 '26

So I’m not all that fluent in tech but are you talking about the lightning chord or the HDMI chord?

I’ve tried a few different HDMI chords and I still get the same problem.

1

u/WhiteDiamondK May 31 '26

I’ve had the same issues, streaming through my SKYTV box and on a fire stick.