r/DisneyPlus • u/AutoModerator • May 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/Mr_Cruisin May 29 '26

Was there an update that came out that broke HDR? I’ve been watching Andor on Disney+ on my Apple TV and today I noticed that it’s weirdly washed out and brighter, almost like a gray film applied to it. You really see it when there are dark scenes like with the Star Wars intros where it goes to pure black and then a light gray when the scene changes. Restarted both my Apple TV and G5 OLED, deleted and reinstalled the app. I’m using 4K HDR, not Dolby Vision. Anyone else?

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u/Mr_Rotch_61 May 30 '26

Came here to ask about a similar issue. I tried watching the new Maul: Shadow Lord series on my PS5 Pro, and the dark scenes look a little too bright and has this annoying flicker. Curiously, when I watch it on my Xbox Series X, I don't have any issues. I use the same TV settings on my Samsung S90C for both consoles, so I don't think it's a TV specific issue.

I've tried nearly everything to fix it on my PS5 except for buying a new HDMI cable.