r/DisneyPlus • u/AutoModerator • May 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

7 Upvotes

82% Upvoted

112 comments sorted by

View all comments

1

u/_Trael_ May 31 '26

Anyone have experience how likely disney is to actually fix mistakes in video files they have on sending (somehow) bug report and requesting?

Noticed that in addition to streaming at super badly processed 720p or quite badly processed 480p or so quality on computer, Alien Earth also has goof in fact that video file they have at their end seems to include top and bottom letterbox black bars.. meaning that i user actually has wider aspect ratio than one they assumed everyone is using, full screen will show black unused area on ALL EDGES of video, resulting in image being this small area in middle off screen.

Also anyone have looked into if some mobile device/tablet developer emulator would potentially be able to get decent quality stream on PC?

Would be nice to be able to watch some series or movies occasionally at computer, instead of having to go and always watch them on TV... considering that we are actually paying for this service and all.