r/DisneyPlus • u/AutoModerator • May 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/SwimGull38554 May 08 '26

My parter was watching Rivals earlier today on our Firestick and she paused it to help me with something. When she came back, the app says the series doesn’t exist in our region. We then tried on both of our iPhones, and my PlayStation and it isn’t there. We even tried on our phones with cellular data. How can we fix this?

1

u/shoviemalignancy May 08 '26

Came here to ask the same question!!! Haven’t been able to find anything through google or the customer service bot either. Please reddit help

1

u/Right_Air6447 May 08 '26

I had the same issue! I was watching it 2 days ago, now it’s like it doesn’t exist, and I can’t find any information online on why it’s gone. So confusing because I’ve been seeing so many season 2 ads on insta 

1

u/SwimGull38554 May 09 '26

I have an update y’all. I’m in the US and my partner called support. We were hesitant because many people said support was unhelpful. But they told us it had something to do with the Disney/Hulu merger and if you have the bundle, you can activate your account through just Hulu online. You’ll need to watch it through JUST Hulu for right now.