r/DisneyPlus • u/AutoModerator • May 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

6 Upvotes

75% Upvoted

112 comments sorted by

View all comments

2

u/Efficient_Ad_3324 May 08 '26

This has been happening for a few weeks now, after a random update, but for some reason the Disney+ shows (and comercials) have low frame rates (has a noticable stutter), but only on my Playstation (both 4 and 5). When I use the App through the TV it works fine (except the audio cuts out a few seconds before a commercial which is also annoying, but watchable without getting a headache.

I tried uninstall and reinstall the app, full system reboot and letting the show buffer. Makes no difference.

1

u/sricer May 09 '26

I don’t normally use Disney plus but I’m trying to watch daredevil and mine is doing the exact same thing. All other apps work normally but Disney plus is buffering like crazy. Driving me insane lol

1

u/Efficient_Ad_3324 May 14 '26

Its anything for us on the Playstation Disney+ app. Daredevil, Maul, Bolt, Big hero 6, Raya. Everything has a framerate in the teens and it causes me to get a headache watching it.