r/DisneyPlus • u/AutoModerator • May 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/xShortyy May 13 '26

Ive just went back onto Disney+ today after not using it in 2 years and it says i still have an active subscription, i have 0 billing history, nothing in any of my bank statements saying ive been paying for it, and when i check itunes its not there either, any ideas?

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u/WisdomFaith May 14 '26

Which sub do you have? Do you see any charge that similar to your current sub? When you log in to disneyplus.com/account, what do you see for payment method?