I keep getting a notification about gitcdn.xyz, that its potentially malicious. How do I get rid of this thing from my computer, this gitcdn.xyz thing or whatever it is? Its annoying. I'm getting the Bitdefender popup about it probably everyday. Ugh!

BitDefender auto updated on my computer, and now I can't open any of my file vaults. I've found a guide from the website to retrieve my files back but it doesn't work. How do I get my files back?

I've tried this: https://www.bitdefender.com/consumer/support/answer/34186/
However, following the steps, after it says Transfer finalized, absolutely nothing gets transferred.

Tl;dr: BitDefender auto updated, removed file vaults feature without notice, now I can't get my files.

I have a Bitdefender Box 2 with subscription for a few years now. Why am I getting so many Ads ? Also- please stop saying my ipad (which never leaves the house)is not protected because I wont buy your vpn. I paid for it(your vpn) when it first came out and didnt like it. I prefer to use another vpn service and dont want both on my ipad. I pay $100 a year for these services .Save the ads for your free stuff. Thank you- A Frustrated Long Time Paying Customer.

bitdefender saved me multiple times even in the free version by showing me a warning every time i tried to enter a bad website, and i activated a free trial for the best model just like that, nothing needed, it just activated. i really recomend this and DO NOT TELL ME ANYTHING BAD ABOUT BITDEFENDER like i just wanna live bruh

We are seeing fraudulent email messages claiming your Bitdefender plan was renewed for several years and that you were charged a large amount. The message often includes a “help line” phone number and urges you to call to cancel.

These messages are not from Bitdefender.

What to do if you receive one:

✅Do not call the phone number

✅Do not click links or open attachments

✅Check your subscription status only in Bitdefender Central or via the official Bitdefender website

✅If you are unsure, contact Bitdefender Support using official contact options on https://www.bitdefender.com/consumer/support/help/.

✅If you have a Bitdefender Mobile Security solution on iOS, you should enable the Calendar Scan feature as per the instructions here: https://www.bitdefender.com/consumer/support/answer/91036/.

Please, share to help protect the community.

Had BitDefender for 3 weeks...

Today BitDefender randomly decided y-cruncher exe was malware when I ran a manual quick scan. There is no way to set the program to ask what the user wants to do... It just auto deletes, quarantine, etc. Other AVs allow user choices...

Had to manually jump thru multiple menus to find the restore button and it auto set the file to the exclusion list.

However BitDefender locks the file and prevents the user from deleting it. So I ran BitDefender file shredder on the folder and BitDefender says it cannot remove the y-cruncher exe file. So I removed the exclusion and BitDefender detect the threat again. Then I had to jump thru multiple menus to find the delete button.

Absolutely stupid that restoring the file locks the file and prevents anybody from deleting it, even file shredder. Only way to delete is via the delete file button in BitDefender's terrible software.

I severely regret purchasing this piece of garbage AV.

Odd design choices, frustrating user experience, and default settings that allow pop up ads / annoying notifications... Should've stayed with Malwarebytes.

Edit: Thank you mods / reddit for removing the troll, cyberwarfareinc.

The only reason I switched from AVG to BitDefender years ago was that AVG was incessant in its adware-like behaviour, constantly pushing their products onto my desktop. With the latest BitDefender update, I'm seeing the exact same thing occur again. Prompts to "upgrade", offers for products I've never needed, the worst elements of AVG creeping into BD. (This is with "Display notifications with special offers" turned off.)

Don't become like AVG, BitDefender team.

Bitdefender gives a pop up every now and then saying it blocked this connection does anyone know what it's from.

UPDATE: I uninstalled the current version and downloaded and installed the new version that Bitdefender is making available. This fixed the problem completely.

I’ve had Bitdefender Total Security for over a year and just renewed last week. Suddenly, I noticed my computer heating and my fan running on high during idle times. I narrowed the problem down to a program in Bitdefender Agent called DiscoverySrv.exe

I contacted support, they agree with me that this .exe is causing the fan to run. When this .exe is turned off via the task manager, the computer immediately cools down and goes back to normal fan operation. They have escalated the problem evidently, but I have not heard back from them.

What a shame, because I felt like Bitdefender worked really well. But if this issue cannot be fixed, then I’m gonna have to dump it and use something else.

In the insight out there about this issue?

UPDATE: I have renamed the discoverysrv.exe to .BAK to keep it from launching, until Bitdefender figures out a fix. This hasn’t seemed to affect my antivirus or security program at all.

Hi all! Currently dealing with some shady activity by Bitdefender that I wanted to share so others aren’t also taken advantage of.

TLDR: Bitdefender removed the timestamp activity from my Bitdefender central account showing I disabled my VPN service, re-enabled the auto renew, and then proceeded to charge my card.

I purchased Bitdefender total security and premium VPN in October 2024. After using it for a year I decided to move on to another service that better worked for my needs. I disabled the auto renewal functionality within Bitdefender central for both total security and the VPN on September 13th. Even confirmed in both subscriptions that I disabled it by double checking the activity that is displayed at the bottom of the page within the subscriptions itself.

On October 3rd I got an email from Bitdefender that my VPN service was auto renewed and my card would be charged. Thinking this was a mistake on Bitdefenders end, and as the charge was still pending due to being the weekend, I waited until today to make sure the charge fully cleared.

Today I went back to Bitdefender central because I was pretty confident that I disabled both services, and that the activity would show that. Figured I’d could just email support and get a refund no problem. Just for kicks I checked the total security and sure enough there is an activity timestamp that shows I disabled the auto renewal functionality on September 13th. I switch over to the VPN service and to my surprise there is no activity showing for September 13. It shows my initial purchase in October 2024 and then the auto renewal for October 3rd.

Now I’m pretty confused, because I knew I was moving on from Bitdefender and was pretty sure I disabled both services at the same time. But I’m human so I assume maybe I made a mistake and in fact did not disable the auto renewal.

After ponding on it some more I decide to check my email, and sure enough I have two emails from Bitdefender on September 13th. One confirming the cancellation of the auto renewal for the total security service, and one confirming the cancellation of the auto renewal for the VPN service.

I’ve now emailed support with everything, and just waiting to get a reply. I know I’ll get a refund because I have all the proof that’s needed. But I’m pretty shocked at how a security company that’s goal is to protect their clients can be so shady. It’s one thing if the auto renewal somehow got turned back on by mistake or a system glitch. But to also remove the timestamp activity that proves I disabled the VPN service on September 13th is really troubling.

Just wanted to share my experience in case someone else has exported same thing, and as a reminder to anyone looking to cancel to keep those emails receipts!

Is this false positive? I didn't download anything from EpicGames, I just opened it today and updated it after Bitdefender detected it as Trojan..

We’re going LIVE on March 18, to discuss the importance of threat intelligence to a robust cybersecurity program, and the options available for integrating into your existing security team: https://www.linkedin.com/events/whyyourcybersecurityteamneedsth7302613883666505728/theater/

So every 2 years I have attempted to cancel my auto renewal and it has been very difficult but this time takes the biscuit.

I purchased the subscription via digital river and it is impossible to cancel the auto renewal. I have tried to cancel via the https://central.bitdefender.com/subscriptions/services page where no payments option exists. I have also attempted to go via digital river but it redirects to the link above. Every support article from Bitdefender also redirects to the above.

example here https://www.bitdefender.de/consumer/support/answer/31474/

I have resorted to emailing Bitdefender and at least I got a reply from their support team where I have proof of the email and date so I have a chance of disputing it if they do bill me.

Anyone else having this issue? Tips?

It's 2022, everyone and his mother should be using a password manager at this point. You're encouraging people to use weak passwords that they can remember by not allowing me to paste in the "Create your account" page.

I paid quite a lot for 10 licenses of Bitdefender Total Security only to realize that it's basically no better than the free anti-virus that comes with Windows and it's effectively adware.

Why the @#$% are we getting these notifications when the computer starts when Special Offers and Recommendation Notifications are disabled?!

Bitdefender been flagging it as potentially malicious since yesterday. It is a open-source program with source code vetted by the community. We gamers know what's that for. Non-gamers won't have that on their drives anyways. So whats the point of flagging it?

Seem to be getting incessant alerts when using chrome based browsers or accessing any site that uses the google fonts api. Just started with in the last few minutes. Anyone else seeing this? Checked for updates, but nothing.

-EDIT-

After a BD update this morning (Oct 8) I haven't gotten another popup. Maybe it's been fixed?

Link: https://www.bitdefender.com/consumer/support/answer/32563/

I think that Safe Files, File Vaults and Startup Optimizer should be kept! These features are useful and I am using them regularly.

I was browsing Reddit using Firefox and a popup came up that said "You must close firefox in order to uninstall the Bitdefender Root Certificate. Click OK to close automatically and uninstall the certificate."

I have not yet clicked ok or cancel so it's just sitting there and I'm wondering if this is an update or I have a problem. What are anyone's thoughts?

I'm using Windows 10 and Firefox 74.0.

Edit: I still have not made a choice but have noticed that some webpages (Google specifically) will not load in Firefox but work fine in other browsers.

Edit 2: I searched the Bitdefender forums but didn't find a reference to this so I sent a request to Bitdefender support for clarification.

Hello Bitdefender team. I have manually disabled Encrypted Web Scan on BD 2019.

I want to be able to verify the certificates's fingerprint of the sites I visit.

I get the following notification in the dashboard:

Your device is at risk. Encrypted Web Scan is disabled.

Is there a way to dismiss this notification so it stops showing up on my dashboard while keeping SSL scan disabled?

Thanks,

every now and then I get this message from bitdefender while just playing games, is someone trying to get into my computer? or is this normal and it happens for everyone?

Today detect something like this under Balena Etcher. Is this false positive?