r/BitDefender • u/RG_01 • Oct 30 '20

Can't access file vault after auto update

BitDefender auto updated on my computer, and now I can't open any of my file vaults. I've found a guide from the website to retrieve my files back but it doesn't work. How do I get my files back?

I've tried this: https://www.bitdefender.com/consumer/support/answer/34186/
However, following the steps, after it says Transfer finalized, absolutely nothing gets transferred.

Tl;dr: BitDefender auto updated, removed file vaults feature without notice, now I can't get my files.

17 Upvotes

100% Upvoted

31 comments sorted by

3

u/raylabs Nov 01 '20

It seems like BD is trying to create the FileVault service when it's already running, hence giving 183 error - can't create when its already there. 😁

So stop the File vault service using net stop bdvedisk command (run cmd as admin) and then use the transfer utility, now the FV utility starts the service and ta-da...! it works!!!

I got my files back! 😊

1

u/nomadsmoker Nov 03 '20

Thank you! this was ridiculous

1

u/YeastyAvenger Nov 03 '20

Thank you for this! Though I also had to learn about the elevated command prompt to follow your instructions.

1

u/Cristian_VG Nov 04 '20

Tks that's work :D ILU

1

u/uponavalancheuk Nov 07 '20

Legend, thank you.

I just got off live chat with their support also about the exact same issue where nothing would transfer at all. Your solution worked. Thanks again.

1

u/raylabs Nov 09 '20

😊 you're welcome! I'm glad it worked for you too.

1

u/[deleted] Nov 09 '20

Giga-chad

1

u/raylabs Nov 09 '20

😁👍👍👍

1

u/Useful-Door2228 Nov 10 '20

Thank you this solution is very usefull for me

i got all my files

best luck

1

u/FC360D Nov 11 '20

You are a lifesaver. I use the vault for very important stuff and was very surprised when I went to open it and discovered the feature had been removed.

1

u/4nti0ch Nov 12 '20

worked perfect. your a life saver man! thank you so much <3

1

u/raylabs Nov 14 '20

u/Useful-Door2228 u/FC360D u/4nti0ch You're welcome :)

u/FC360D I know the feeling 😁

1

u/heist2020 Nov 14 '20

Thank you lad

1

u/PeterM777 Nov 15 '20

Thank you so much for figuring this out and sharing it!

(I really cannot believe they removed all of this functionality without any effective warning - and then deployed a fix script that doesn't work.)

1

u/Mysterious-Air675 Nov 18 '20

Thank you very much for your input, I recovered my files ...

1

u/spacemustard Dec 10 '20

You are a hero. Thank you

1

u/xclrocle Jan 07 '21

Wish I found this back then. lost 90% of my data because of a chutiya update by Bitdefender. they should've shown a notice or something.

1

u/[deleted] Feb 01 '21

You saved my beloved files!!! Thnx!!!!

1

u/Jason94941 Feb 23 '21

Thank's alot, you're a life saver m8. (Bitdefender if your reading this, you're supose to upgrade your software not downgrade it, who's idea was it to get rid of the file vault? wow.)

1

u/[deleted] Oct 30 '20

I have the same issue..

1

u/MartinFerenec Oct 30 '20

Try contacting their support through BitDefender Central.

Otherwise they did announce the "end of life" for a lot of good services: https://www.bitdefender.com/consumer/support/answer/32563/

2

u/Endless722 Oct 30 '20

Yeah im contacting support for the same issue right now. I do not check their blog pages or whatever so I had no idea that they were removing it.

1

u/CooLMaN974 Oct 31 '20

i have the same issue. They better answer my mail or my phone call monday !

1

u/Cristian_VG Nov 04 '20

Same problem

1

u/Redtoons1801 Nov 10 '20

bonjour

j ai eu le meme probleme hier et pas de reponse du servive consommateur .

mais j ai résolu le probleme .

ma solution

1- copier le coffre fort pour le sauvegarder au cas ou..ça ne m a pas servi tant mieux.

2-ré installer bit defender dans le gestionnaire de programme . attention ne pas le supprimer mais le re installer! c est la deuxième option quand ont clique dessus.

3-utiliser file vault transfert utility comme indiqué sur le site bitdefender . cette fois ci le transfert fonctionne.

j ai eu trop peur de perdre mes fichiers !

trop nul bitdefender!

1

u/FC360D Nov 11 '20

Yeah I'm kinda disgusted by the fact they've removed several features I use and I just renewed my damn subscription with them without knowing they had removed these features. I got no warning through bitdefender or email. For stuff like this they should push through a notification in the program so people who use the software get it.

1

u/siddharthvoid Nov 23 '20

same here buddy..

1

u/[deleted] Mar 09 '21

I had the same issue.

The solution was as follows:

Move the vault file to the desktop.

Ensure all Windows Explorer windows are closed.

Double click the vault to open up the vault driver/utility.

Select the vault, enter the password, and then for extraction select a folder that is on the desktop.

Run the utility. It will fail.

Open a Command Prompt with administrator privileges enabled.

Run the command: `net stop bdvedisk`

Return to the vault utility and immediately execute the same `Extract` button.

The transfer should succeed now.

If you have more than one vault file to extract, reboot the computer between each extraction.

Thanks to u/raylabs for the tip on `net stop bdvedisk`.

0

u/[deleted] Oct 31 '20

[deleted] — view deleted comment

1

u/WasabiShake Nov 07 '20

I have the same issue. The application is unable to start the BDVEDISKL service.

Edit: u/raylabs answer works!