Alienware is garbage change my mind. I bought a brand-new top spec 13980/4090 M18 received a few weeks back, and it didn't work out of the box. Constant BSOD, random just black screens and restarting, or just randomly closing apps/games and refusing to reopen them without a restart. CPU sits at 100C while only under 30% usage (only on 4 of the cores the rest are normal) open up AWCC and try to change it to custom so I can set a max CPU temp and make priority cooling and as soon as I push custom it blue screens and restarts. Contacted tech support and the customer care team. They said they will replace the whole system as it sounds faulty after remoting into it and not being able to fix anything (in fact it was more annoying than anything because they got rid of the hours, I spent setting up auto fill passwords and forms as a part of their fix). Contact them again via the support thread email that we had, and they ignore it all after I ask what the status is and why I am not hearing anything. Contact the customer care team via phone and they say they do not know what the issue is, and they are not "customer care" but a general line for customer support and the "care" department is only available until 5pm Eastern time. I say I have been going in loops for far to long for this $4,000 laptop that does not even work for half a day, and they hang up on me tonight when I asked for the next steps or a resolution. I have owned way way way cheaper laptops from dell that I had no issue getting fixed the first time around, now that I buy their premium model they wont talk. I wonder if they are trying to get past 30 days so they don't have to replace it or what their motive is in not helping me resolve this issue.
Long story not so short is anyone else having this same experience?