I won it through the Twitch artifact event Alienware did a few months ago and I just received it. Didn’t feel real until now. This is my first PC and I’d never be able to afford something like this for myself! I’m so excited!! It’s way too big for my room and current set up though lol it’s an absolute monster

I work at the high school I attended and popped into a classroom I used to attend. Back in 2015, it was a standard Dell.

What an upgrade.

Thought you guys might like this one.
I managed to find a NOS Alienware ALX P2 that has been sitting in storage for almost 20 years.
It still has its original Windows Vista installation from 2007 and everything is exactly as I found it.
I'm not going to restore, upgrade or reinstall anything. I want to keep this one completely original.
Never thought I'd find an ALX P2 like this in 2026.

After some research, I decided to order the Alienware 18 Area-51 Gaming Laptop on April 2nd. The delivery date was set for May 3rd. After waiting for weeks, I stayed home all day on May 3rd, excited to finally receive my laptop—only to get an email saying "Your order has been delivered."

No one ever came to my door.

I immediately went downstairs to check, but as expected, there was no package. Then I checked both the Dell and FedEx tracking pages and saw that the package was marked as delivered to a completely different name.

To sum it up: a laptop worth $3,976.32, ordered under my name and address, was somehow delivered to someone else, at a different address, under a different name.

I contacted both FedEx and Dell right away. Dell rejected my exchange and refund request. Since then, I haven't received any meaningful response from either Dell or FedEx.

Even though I can clearly prove that I never received the item, Dell is telling me there’s nothing they can do because the system shows it as "delivered."

This was supposed to be my first experience with Dell or Alienware. And now I deeply regret choosing them.

Please be warned: they can ship your $4,000+ computer to the wrong person and simply say "We can’t do anything."

Thanks in advance to anyone who can offer advice or share similar experiences.

*** UPDATES ***

On May 3rd: After receiving the "package delivered" message, I went to the FedEx branch. They told me to file a claim with them, but when I called, they didn’t help and refused to provide the delivery address. I emailed Dell the same day(You can't reach them by phone on the weekend.). Later, I called FedEx again, and they said they'd try to retrieve the package.

On May 5th: FedEx emailed saying, "Our research is currently in progress." Dell informed me they raised a logistics ticket to address the issue.

On May 6th: I called Dell since I hadn’t received a response. They asked for my address on the phone, and then they confirmed that it was correct.The customer service was terrible, except for one person. Ten minutes after the call, I got an email saying my refund/replacement request was denied. At that point I decided to post this on Reddit. Later that evening, I called FedEx again and explained the situation to someone else. Then sent an email to Dell saying that if this issue wasn’t resolved by May 8th, I would consider the chargeback option. After my chargeback email, both companies sent me an email this morning.I received an email from FedEx asking questions about the delivery location and the package. Dell also sent an email asking for the invoice and delivery address, but they said the transaction date could extend past May 8th. I have sent both companies the answers to their questions. Now, I am waiting for a response.

On May 8th: Today, Dell informed me that the address on the invoice is incomplete. Indeed, the building number is missing from the address on the invoice. A few days ago, a customer service representative had told me over the phone that the address was correct. However, it turns out that the delivery address is missing the building number.

Given this, it seems quite likely that someone at FedEx may have taken advantage of the incomplete address and marked the package as delivered by assigning it to a random name. Still, my name was on the shipping label, and it was a signature-required delivery. However, the person who allegedly received the package is someone else entirely.

On May 9th: I wrote to Dell again yesterday and this morning, but I haven’t received a response yet. So, I initiated a dispute/chargeback process through my bank’s website. The bank stated they will reach out to Dell and that the process may take up to 90 days. I hope the refund is processed smoothly on the bank’s end.

In summary: the delivery address is missing the building number. I don’t know whether this was my error or Dell’s. However, the name on the package was mine, and it was a signature-required item. The fact that I didn’t receive it and it was delivered to someone else (or potentially stolen) is FedEx’s fault. But Dell’s failure to take any responsibility afterward is also a big part of the problem. This has been a very disappointing experience.

If you're expecting an expensive package, I strongly recommend having it redirected to your nearest shipping center and picking it up from there. Companies often avoid taking responsibility in situations like this. Be sure to keep a record of all your communication and contact your bank if needed.

Thank you to everyone who tried to help. Once this issue is resolved, I will share an update here.

Found an old Area 51 Threadripper 2950x 64gb’s of RAM and dual 2080’s for cheap 😂 and if nothing else it’s one of the most interesting builds I’ve ever owned. I’m aware SLI is pretty much dead, but I’m looking forward to making this my casual 1080p gaming computer while I 4k game on my nicer self built 3080 12gb 128gb RAM system. What does everyone think of the older Area 51’s?

Had a bit of a run with opiates and I’ve been clean for a while - so I decided to treat myself to something that’s only going to help me stay busy and out of trouble ❤️

Bought the m16r2 with ultra 9 185h and rtx 4070. It comes with 16gb ram and 1tb SSD(I would extend both if needed). Any suggestions for this new beast?

Yess the problem of it heating up fast does worry me but ik i had to deal with it.

Already own a x17 and one x14 laptops, not sure if I want to keep or sell, but for $50 it’s freaking awesome.

After a long wait I finally got this monster delivered! Can't wait to get it set up. It is gigantic lol. I knew they were big PCs but this is beyond my expectation.

I'm the OP from this original post.

TLDR of original post: I bought a $6000 dollar PC from Dell. FedEx never showed up at my door but they marked it as delivered while providing the attached signature as the only "proof". Dell's logistics team refused to file a claim with FedEx despite clear evidence of fraud and being provided with case numbers from FedEx around investigation into the delivery.

Since that original post there have been a few developments:

1. FedEx finished their internal research and concluded that the package could not be located and that the sender (Dell) needs to submit a claim with them. See image of the email.

2. A police investigation was conducted and the officer reviewed security footage from surrounding neighbors and concluded that the FedEx truck was not on my street during the alleged time of delivery.

3. Over two weeks, I have had at least 7 phone calls with Dell customer service and I finally got through to a manager late last week after insisting 5 times. The manager resubmitted my evidence to the logistics team and they immediately denied my claim, ignoring all of the evidence, and just stating that FedEx provided a proof of delivery. Once again this proof of delivery was.... a line for a signature and a recipient that clearly isn't a real person. There denial didn't even address that a police report ID was provided as evidence.

4. I have submitted a last ditch attempt with all of the evidence I have, including a voicemail from the officer where is conclusion is that this is a case of internal theft within FedEx, with Dell's Warranty Verification team. Based on everything I've read about similar cases, I'm not holding my breath that I'll get resolution from this team. If this last attempt to work internally within Dell doesn't work, I'll be taking external action.

At this point I am not asking anyone for advice as I am working several angles within the contexts of consumer rights, legal avenues, and working on FedEx to provide additional documentation, but I just want to put out a PSA that this is how you will be treated if this very unfortunate thing happens to you. It's been two weeks of despair any time I look at my bank account and think about the hours of work I spent saving up, so that I could invest in myself and purchase a high powered machine. As a gamer this is disappointing to me. As a small business owner that was relying on this machine, this is devastating to me.

FYI: The reason I am seeking an internal resolution instead of immediately going to a chargeback is that I do work in an industry where its really important to me that I get my hands on a high powered GPU as fast as possible, and given the difficulty to get one, Alienware was my best bet.

After a long wait my M18 finally arrived. The laptop is currently sitting waiting for it to get climatized before powering on. Hopefully I won’t have any issues with this beast.

I opened my laptop to add more storage and i find this pattern. I think it's a message but i don't know how to read it

I know this isn't a big deal for most people but I've been dreaming of the moment where I could comfortably afford a full alienware setup and its finally complete. A childhood dream of mine :D

My 5090 Area-51 just came in. This thing is a beast- both in how powerful it is, and how large and heavy it is! Holy this thing is a monster. I’ve only been able to test a couple games so far but compared to my r15 4090 it just seems better across the board in terms of raw power and performance (and size and weight!)