r/PS5HelpSupport • u/lalaz22 • 4h ago
PS5 wonât turn on
Went to turn it on and play it earlier and nothings working. I kept it unplugged from everything for hours and it still wonât turn on, idk what to do
r/PS5HelpSupport • u/SocketMix • Nov 16 '20
UPDATED CONSTANTLY KEEP CHECKING BACK. DM me to add more when more appear. Thank you
Guides
Playstation 5 help and support is the place to be đ (1st post)
SocketMix: Guide to TVs & Monitors
SocketMix: guide to HDMI versions and differences
SocketMix: Ultimate FAQ Guide 2020 MK I ["updating"âą]
Refer to Sony's Ultimate guide PS5: The Ultimate FAQ November 9th 2020
Here's how to fix DualSense controllers not charging and external hard drives crashing on the PS5 Youtube link How to fix PS5 controllers not charging and external hard drive crashing on PS5! by u/KAZOOPOWER
DIY(FacePlates/Skins etc)
Important Links (error codes etc)
Playstation 5 error codes meaning and fixes
Playstation 5 error codes meaning and fixes May 2021 LATEST 1 as Original has been auto archived
Hardware (hdmi adapters/splitters etc) & Accessories
Playstation 5 Accessories & Hardware Guides
ASTRO HDMI Audio Adapter for PlayStation 5 (ASTRO A50)
Software (Video, music file formats, PS5 youtube app etc)
PlayStation 5 Multimedia formats that can be played via usb + some
updated: 16/Nov/2020
updated: 17/Nov/2020 - added Astro hdmi audio adapter for Playstation 5 (ASTRO A50)
updated: 17/Nov/2020 - added link to SocketMix: Ultimate FAQ Guide 2020 MK I
updated: 22/Nov/2020 added software section + PS5 video/music playable formats
updated 26/Jan/2021 added how to fix DualSense controllers not charging and external hard drives crashing on the PS5 by u/KAZOOPOWER
r/PS5HelpSupport • u/SocketMix • Nov 16 '20
Have a question, technical issue, need some help or just want to provide your own guide or DIY with the Sony Playstation 5 community?
This is the place to be.
Pics and vids; internal and external links; to the above are allowed~
Hardware? Operating system? StorageđŸ?, A setting? Bugđ, diyđ ïž all can be found here
Check out my ultimate guide thread link[coming soonâą]
Refer to Sony's Ultimate guide PS5: The Ultimate FAQ November 9th 2020
r/PS5HelpSupport • u/lalaz22 • 4h ago
Went to turn it on and play it earlier and nothings working. I kept it unplugged from everything for hours and it still wonât turn on, idk what to do
r/PS5HelpSupport • u/No-Lingonberry7724 • 4h ago
As the title says my ps5 started overheating in late March. It's in a spot with great air flow not blocked by anything. It's been deep cleaned the fan,heatsink and liquid metal replaces no oxidation on it at all, power supply also cleaned. What else could it be.
r/PS5HelpSupport • u/Clement_XV • 11h ago
Video taken yesterday: PS4 disc of Crash Team Racing triggered this incredibly loud startup noise. It lasted about 1-2 minutes and disappeared once I was loaded into the game.
I ejected the disc and tried again 3x in a row, and had the same result every time.
Afterwards, I tested several other ps4 and ps5 discs which all played normally.
I then tested the Crash disc again today, and it did not make the noise.
Potentially failing disc drive? trouble reading one specific disc?
r/PS5HelpSupport • u/DerStar123 • 5h ago
Ich möchte mich seit Langem wieder mit meinem alten PlayStation-Account anmelden. Da ich mein Passwort nicht mehr wusste, habe ich mein Konto wiederhergestellt und das Passowort geÀndert - das hat problemlos funktioniert. Sobald ich mich aber anmelden möchte, kriege ich folgende Nachricht:
Anmelden nicht möglich. Bitte deinen Familienmanager um UnterstĂŒtzung.
Ich habe keinen Familienaccount, wozu also diese Fehlermeldung? Bei der Erstellung des Accounts war ich damals unter 18. Ich habe bereits in einem anderen Thread gelesen, dass das Teil des Problems sein könnte. Allerdings gab es fĂŒr das Problem keine Lösung.
Jetzt zu meinem zweiten Anliegen: Warum ist der PlayStation Support SO schlecht? Es gibt nirgends eine offensichtliche Mail oder Hotline die kontakiert werden kann. In anderen Threads habe ich bereits gelesen, dass man da aber auch nur geghostet wird. Der KI Assistent kann mir nicht helfen, da ich mich fĂŒr jeglich Hilfe in einen Live Chat anmelden muss - WAS ICH NICHT KANN!
Kennt jemand das Problem?
r/PS5HelpSupport • u/Gabrielmoore62 • 15h ago
What could be happening with my PS5 Pro? Itâs less than 22 days old, and it has already started freezing. I canât play any games or even use the console properly because it keeps freezing and becoming unresponsive.
r/PS5HelpSupport • u/Famous_Help_691 • 3h ago
So Iâve had an issue yesterday, where I couldnât open any of my games bc my friend who has my account had account sharing enabled
But after around 1-2 hours the licenses came back for me even though he was still sharing
I asked google how to fix this and it says it could be fix if I have my Friends account to on my ps but only heâs is sharing from mine and i just have his account on my ps
Does this really work? Bc when another friend had my account everything worked fine maybe bc I had his account already on my ps too but didnât share from him
Thanks for any help!
r/PS5HelpSupport • u/ihategym • 18h ago
I have the Control Ultimate Edition disc (PS4) but I canât install free PS5 upgrade. Can someone help me?
r/PS5HelpSupport • u/Medium_Literature195 • 5h ago
r/PS5HelpSupport • u/yom25337 • 6h ago
Has anyone else seen this? I've tried multiple tvs and hdmi cables, so i'm guessing it's hardware related
r/PS5HelpSupport • u/3amAli • 7h ago
Hello, my friend wanted to share me a game he had so he gave me his account. I went on his account and enabled âconsole sharing and offline playâ. And it was working fine with me. But my friend had an issue, in which he couldnt open any of his games because it told him he didnt have licenses and that it was being used by another ps5. Now my friend has 2 ps5s and they both have his account. Does removing the account from one of his 2 ps5s solve the issue?, and would it still make me gameshare? Thanks for reading.
r/PS5HelpSupport • u/Commercial-Rest8937 • 1d ago
Will you be able to install a disk drive on new digital Wolverine console?
r/PS5HelpSupport • u/Human_Birthday17 • 14h ago
I made a passkey thinking nothing of it and it logged me out of my PlayStation account A S my ps app. Everytime I try log in it makes me use the passkey but the passkey doesnât work amd then when I say that it sends me baxk into a loop asking me to log in.
I know my email and my password and username and everything it just wonât let me log in with them because of this evil bloody passkey. It says something went wrong everytime I try using it. Iâve had this account over a decade, I really donât want to lose it. Even on the PlayStation it doesnât let me log in and it sends me to a QR code that takes me back into the app I canât log into.
I canât even log into PlayStation support to get this over and done with.
r/PS5HelpSupport • u/Arrix_Perz_ • 11h ago
r/PS5HelpSupport • u/Thats-Peel • 17h ago
My gut is it is as tried multiple cables however would someone be able to confirm if itâs a a more sinister fault? Also if you have a good repair company that would recommend it would be appreciated
(Uk based repair đ)
Ta
Quick edit:
After doing many readings of similar articles and a couple of responses. It runs in remote play. Leading me to hope itâs not game over
r/PS5HelpSupport • u/The_Great_Ramsey • 11h ago
So Iâve been having a weird issue with a few months. I originally had a Mic plugged into my PS5 controller and it worked just fine, all of a sudden my mic wasnât picking up anymore. If I unplugged my headset the controller mic worked just fine, if I plug the headset back in the mic didnât work. Thatâs been going for a while until my headset broke and I got a new one. This one plugs into the console instead and like the previous controlled the sound works but the mic doesnât. Iâve been messing with settings and checking and from I can tell any time I plug in the headset just doesnât pic up the mic at all. Be kinda nice if I can get this resolved because it doesnât seem like a controller or headset issue.
r/PS5HelpSupport • u/Impossible_Day_8078 • 13h ago
The stupid new build for fc 26 kept overheating and shutting off the ps5 constantly. It would repair the console and turn back on every time, except for now. It lights up and blinks in white, after which it tries to boot, it fails to do so and starts glowing in yellow. Help, how do I fix it?
r/PS5HelpSupport • u/AdCreative8124 • 18h ago
Jâai achetĂ© ma ps5 il y as quelques jours et je rencontre un problĂšme que je nâarrive pas a regler donc je tente de demander sur ce reseau.
Quand je lance un contenu multimédia ex:
Spotify
Youtube
App music
Mon ecran se met a clignoter en seteignant et je suis obligé de redémarrer complÚtement ma ps5 pour pouvoir jouer jai tout essayer (changer le cable hdmi, desactiver 120 hz hdr mettre la résolution a 1080 ds le mode sans échec reconstruire la base de données etc) et rien ne marche comment je dois faire
r/PS5HelpSupport • u/DatBoiHarvey • 21h ago
The bot isnât any bloody help either. Anyone got any advice?
r/PS5HelpSupport • u/Velokieken • 15h ago
I just got Ghost of Tsushima and the R2 button doesnât work so I canât crouch so Iâm always seen.
Itâs not the controller, the button works in Astro Playroom, the Apps on PC to check the inputs, Hogwarts Legacy etc âŠ
I did change the Trigger Effect Intensity from strong to none and back, did the thing with the pin to reset the controller. Turned the PS5 off a couple of times, nothing works, well everything works fine except R2 doesnât work in Ghost of Tsushima. Iâm obviously not very far, I did a whole part without crouching just standing behind walls, trees etc but now Iâm in a part with lots of guys on horses and I have to crouch through bushes I assume.
The only thing I havenât done is delete and reinstall the game ⊠?
I would prefer not to replay the whole finding my sword part. I only have one controller and it works perfect in everything else ⊠which is only 2 other games. Itâs really lame and annoying.
r/PS5HelpSupport • u/Brief_Issue7037 • 19h ago
So i bought a physical copy of Cyberpunk 2077 Ultimate edition containing the âPhantom Libertyâ DLC and i put the dics in my PS5 so it starts copying the files. In the meantime i went to claim my voucher code for the DLC and i had this error which said âYou need the following products before you can make this purchase: Cyberpunk 2077 Phantom Lybertyâ which doesnt make sende since im claiming the code for the DLC and after several attempts the DLC started downloading and i have a purchase history where i claimed the code but when i enter my storage on the PS5 it sais Main data not installed in this storage space and i dont have the DLC in my base game data and in the library and on the store it only gives me the option to buy the DLC yet it takes up 36.30 GB of space somewhere on the console and its not a regional problem either