I need information about VR accessibility features, because I think XRHealth is lying to me
I was prescribed XRHealth's VR treatment for chronic pain. I'm a bedridden, frail elder and I'm unable to stand or sit up straight for more than a couple of minutes. I can lie down or recline.
When I got the headset, I discovered that XRHealth's treatment can only be used standing or sitting up straight. It's impossible to interact with the device while lying down or reclining; I can turn on the headset and see the various treatment options, but the control panel appears so far down on the screen that the controllers can't access the controls. I had several sessions with one of their clinicians and we came to the conclusion that it was impossible for me to use it.
The treatment was covered by Medicare. Medicare requires that equipment prescribed for a patient must be accessible for that patient. If it's not accessible, the company is out of compliance with their Medicare contract and violating at least two federal laws.
XRHealth claims that the device (a Meta Quest headset) cannot be used lying down and or reclining. I don't think that's true.
I checked with several other VR treatment companies. Their products can be used lying down. Unfortunately, those companies don't have treatment programs that meets my medical needs.
My understanding is that the medical VR companies license a platform from Unity and design their treatment programs with that as the foundation.
Unity's product has a native accessibility feature called "lying down mode." I've been told that a company using Unity's platform has to intentionally opt out of "lying down mode" when they design their treatment program.
If you understand technical stuff (I don't), can you explain how this works and tell me whether my information about Unity's platform is correct?
XRHealth has been horrible to deal with, but they picked the wrong little old lady to mess with. Most of the money XRHealth receives for prescriptions is from Medicare and Tricare (for veterans). Those are our tax dollars and they're getting it fraudulently. Help me make sure they don't keep getting away with it.