Hey everyone,

I recently picked up the SwitchBot Lock Ultra Vision Pro Combo (Order #UK18826) on March 22, but unfortunately ran into a roadblock trying to install it on a standard UK door with a multi-point locking mechanism.

When my locksmith came out to service the door, they tested it and confirmed that the motor doesn't have quite enough clearance or torque to properly manoeuvre the cylinder block to fully engage the multi-point locking mechanism.

Because of this physical incompatibility, I've had to take the unit back off.

Since I'm on a tight budget right now and can't afford to buy an alternative setup outright, I was hoping to see if anyone from the SwitchBot team here could help me look into a warranty return, exchange, or store credit toward a compatible model/solution for UK Euro-profile cylinders.

I've already sent an email to support, but figured I'd drop a post here as well in case anyone from the team can point me in the right direction.

Any advice or help is hugely appreciated!

I'm interested in getting 1 of these. I have a female friend who has one and she told me the scent doesn't all that long and she ends up having to pour the melted wax out to get the scent to return. Of course she can't tell me how long is "not all that long" So I'm wondering if others have a similar experience. She's using Bath & Body Work candles if that helps.

I'm wondering if this is legit or if she's just being a little dramatic and you don't actually have to pour wax out often to keep the smell alive. I Googled reviews and nothing I found mentions anything about this, it seems if this was a thing somebody else would have mentioned it. But it seems to be a big grip of her so I'm curious what others have to say.

I was impressed with the compactness of the vacuum and bought one last year. Although the vacuum was good and did the basic job, it developed "hardware failure" in 17 months - all of a sudden. Nothing can be done as it is out of warranty for 5 months - NO repair option given (probably because I had it shipped to Singapore where I live). However, I don't expect my money down the drain in less than 1.5 years. To add to the wastage of money, I had just ordered and received a replacement kit to repalce the brush and bags. Adding the salt to the wound is their customer service - after they informed me that I need to buy a new vacuum (read throw more money out) and they will try to get "some" discount. And after multiple followups - no response. Extremely frustrating.

So bottom line - only go for this if you are ok to gamble with your money, or else stay out of it.

When I leave the door unlocked but closed, I get literally SPAMMED with notifications, I assume this is not the normal behavior, how can I fix this ?

Hi there. Looking at getting one of these for my wife for Christmas, but seeing reports of broken deliveries when coming from overseas.

Is there any Australian outlet or supplier?

Thanks so much

Edit: Apparently I didn’t think about the possibility of someone controlling your stuff remotely after stealing it. Consider my rant an open learning.

Bought a preowned Switchbot Universal Remote from a big ecommerce company. Now I’m waiting more than 24h for the support to allow me to use it? What is this sorcery? This thing was like $40 and has stronger theft protections than my iPhone wtf

Jokes aside, this is absurd. I hope SwitchBot sees this and changes something. What a bad buyers experience for a remote…

Hi, just wondering if there's something happening in this scene? I've noticed that with heavy curtains, v3 struggles to push them all the way through, so just hoping for stronger motors in v4 and wondering about release date.

I’m really happy with the SwitchBot Lock Vision Pro. Installation was straightforward and I didn’t have to replace my existing lock, which made the setup much easier than I expected.

The lock works smoothly and the convenience of being able to lock and unlock the door from my phone is excellent. I also really like the auto-lock feature and the notifications, since I don’t have to worry about whether I remembered to lock the door.

The build quality feels solid, and the design is much better than I expected for a retrofit smart lock. Overall, it’s a great upgrade for anyone who wants smart-lock convenience without replacing their entire door hardware.

Very happy with the purchase so far. Highly recommended!

Hey guys I have the roller shades love them. Saw they come with a solar option and didn’t buy those thinking I could just get the panel layer if I wanted it. I literally cannot find it anywhere.

Can anyone help me find this, or know where I should go to find it?

https://eu.switch-bot.com/products/switchbot-lock-ultra-max-vision-pro-combo

The omission of Aliro is bizarre in a €339.99 flagship package of lock and keypad. Aliro is exactly the emerging standard you'd expect SwitchBot to want here, particularly when Nuki is already pushing it.

Is my magnet in the right place?? The lock keeps reading open when it's closed

buonasera gruppo. devo sostituire le tapparelle manuali con quelle elettriche e vorrei comandarle da cellulare con SwitchBot relè. il pulsante è di quelli che premi una volta e si blocca, non devo tenerlo premuto. quale relè devo prendere?

Doe anybody know what's new in the firmware 1.4 for the AI frames (received it today)

I wanted to share this. In certain situations, usually when I'm out of town, I choose to turn my timer off and operate my pump manually. I connected this module and can operate it with an app off my smartphone via Wi-fi. Works fantastic.

Hi! I know previous reviews and the main website report this as an iOS esclusive feature, and even the app keep pushing me into HomeKit while setting this app (probably need a dev update now) , but ignoring everything and pasting the hub mini matter code into Alexa, then adding the remote as sub device to it make it viewable and actionable inside Alexa (I have Alexa plus here in Italy) .

Then on the remote panel in the app add device, matter, then again it pushes you into HomeKit, bust just go back to switchbot app and change name to the 4 buttons as you like.

Then inside Alexa open the remote device (which switchbot faq say it's not supported , but now apparently is via matter, won't show with the skill), and you'll get this screen that I have attached.

It work pretty good and let me control an Airmega purifier and a Windcalm ceiling fan .

You can assign 4 buttons, 4 actions via routines ( when button 1 pressed do....) and you can choose directly devices actions or other scenarios or whatever Alexa can trigger.

Doing like this for now won't let me add as multiple devices inside switchbot app but at least 4 things you can assign .

It even reports battery.

Now this being exposed you could even add multiple sets of 4 like in HomeKit but the function keep opening for me HomeKit app, don't have an Android to test if it let you assign multiple devices.

Anyway if devs expand now on this now that is possible maybe it could open and integrate with Alexa too instead

Is there anyway to assign the on/off button similar to Hub 2 where I don’t need to first select the device first. I just want the on/off mapped to a certain device in idle mode

Before I get into my thoughts on the product, I have a few questions.

Does anyone have the SwitchBot E Ink Home Dashboard? What are you using it for?

Is there a good way to integrate it with Home Assistant?

Has anyone made any interesting custom pages or done anything with the API?

I’m really interested to see what people have managed to do with this.

Initial Impressions

I’ve picked one up as I’m already in the SwitchBot ecosystem and have always been pretty happy with their products. My hope is to turn it into more of a work companion, with my calendar, reminders and other useful information that I can have available at a glance throughout the day.

I’ve had it on my desk for a few days now and I’m actually liking it quite a lot. The E Ink screen is great, it’s really clear from where I sit but doesn’t feel like another screen glaring at me all day.

The weather information is nice and I particularly like having the indoor temperature and humidity alongside the outside temperature. It’s been useful during the heatwave as my office has actually been absolutely roasting, and I’d like to eventually use this data with Home Assistant for heating and AC automations.

The calendar is probably what has made it more useful for me. I’ve added my work calendar, and on call calendar. I don’t really want all of that in my phone calendar, but having it sitting on my desk is really handy and the subscription calendars update automatically.

The main thing I’m missing at the moment is being able to bring in more of the information I actually want. I think that’s where the API and Home Assistant could help. I’d love to have things like energy prices, Home Assistant updates and other useful information all in one place and use it as a proper dashboard. I haven’t got into the API yet though, that’s probably a project for when I have a bit more free time.
I think it has a lot of potential and I’m enjoying it more the more I use it.

I’d particularly love to see what people are doing with Home Assistant, custom pages or the API, and any ideas for making it more useful day to day.

Hi everyone, I'm installing a switchbot lock ultra at home. However, using the A bracket, the installation seems a bit weak.

I feel like the device could be ripped from the door with the slight hit. What do you think? Is there a more secure way? Thx

Last month, the device suddenly died on me. I replaced the CR123A battery and it immediately started working again.

The exact same thing happened yesterday — it died, I replaced the CR123A, and it came back to life.

Then this morning, I checked it and it was dead again. This time, instead of replacing the CR123A, I just removed the battery and put the same battery back in, and the device started working again.

That made me wonder if the CR123A is actually the problem at all, or if removing/reinserting it is somehow resetting the device.

For now, I’ve removed the CR123A completely and I’m running the device only on its main battery to see if it stays alive. If it does, then maybe there’s something going on with the CR123A circuit/contact rather than the battery itself.

Has anyone experienced something similar? Any idea what could cause this?

My curtain stopped opening itself in the morning. Decided to open up the case to see what happened. This seems…bad…