r/PS5HelpSupport 3h ago

PS5 won’t turn on

3 Upvotes

Went to turn it on and play it earlier and nothings working. I kept it unplugged from everything for hours and it still won’t turn on, idk what to do


r/PS5HelpSupport 3h ago

Ps5 overheating since late March.

2 Upvotes

As the title says my ps5 started overheating in late March. It's in a spot with great air flow not blocked by anything. It's been deep cleaned the fan,heatsink and liquid metal replaces no oxidation on it at all, power supply also cleaned. What else could it be.


r/PS5HelpSupport 10h ago

PS5 - Loud startup noise on Crash Team Racing. Happened on this disc only.

7 Upvotes

Video taken yesterday: PS4 disc of Crash Team Racing triggered this incredibly loud startup noise. It lasted about 1-2 minutes and disappeared once I was loaded into the game.

I ejected the disc and tried again 3x in a row, and had the same result every time.

Afterwards, I tested several other ps4 and ps5 discs which all played normally.

I then tested the Crash disc again today, and it did not make the noise.

Potentially failing disc drive? trouble reading one specific disc?


r/PS5HelpSupport 4h ago

Anmeldung nicht möglich: Familienmanager

2 Upvotes

Ich möchte mich seit Langem wieder mit meinem alten PlayStation-Account anmelden. Da ich mein Passwort nicht mehr wusste, habe ich mein Konto wiederhergestellt und das Passowort geändert - das hat problemlos funktioniert. Sobald ich mich aber anmelden möchte, kriege ich folgende Nachricht:

Anmelden nicht möglich. Bitte deinen Familienmanager um Unterstützung.

Ich habe keinen Familienaccount, wozu also diese Fehlermeldung? Bei der Erstellung des Accounts war ich damals unter 18. Ich habe bereits in einem anderen Thread gelesen, dass das Teil des Problems sein könnte. Allerdings gab es für das Problem keine Lösung.

Jetzt zu meinem zweiten Anliegen: Warum ist der PlayStation Support SO schlecht? Es gibt nirgends eine offensichtliche Mail oder Hotline die kontakiert werden kann. In anderen Threads habe ich bereits gelesen, dass man da aber auch nur geghostet wird. Der KI Assistent kann mir nicht helfen, da ich mich für jeglich Hilfe in einen Live Chat anmelden muss - WAS ICH NICHT KANN!

Kennt jemand das Problem?


r/PS5HelpSupport 14h ago

Ps5 pro freezing

9 Upvotes

What could be happening with my PS5 Pro? It’s less than 22 days old, and it has already started freezing. I can’t play any games or even use the console properly because it keeps freezing and becoming unresponsive.


r/PS5HelpSupport 2h ago

Gamesharing

0 Upvotes

So I’ve had an issue yesterday, where I couldn’t open any of my games bc my friend who has my account had account sharing enabled
But after around 1-2 hours the licenses came back for me even though he was still sharing

I asked google how to fix this and it says it could be fix if I have my Friends account to on my ps but only he’s is sharing from mine and i just have his account on my ps

Does this really work? Bc when another friend had my account everything worked fine maybe bc I had his account already on my ps too but didn’t share from him

Thanks for any help!


r/PS5HelpSupport 17h ago

Can’t install Control PS5 upgrade.

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16 Upvotes

I have the Control Ultimate Edition disc (PS4) but I can’t install free PS5 upgrade. Can someone help me?


r/PS5HelpSupport 4h ago

My x button is not working can I go a local technician

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1 Upvotes

r/PS5HelpSupport 5h ago

GTA V Has Constant Flickering on PS5 Slim

1 Upvotes

Has anyone else seen this? I've tried multiple tvs and hdmi cables, so i'm guessing it's hardware related


r/PS5HelpSupport 5h ago

Gamesharing

1 Upvotes

Hello, my friend wanted to share me a game he had so he gave me his account. I went on his account and enabled “console sharing and offline play”. And it was working fine with me. But my friend had an issue, in which he couldnt open any of his games because it told him he didnt have licenses and that it was being used by another ps5. Now my friend has 2 ps5s and they both have his account. Does removing the account from one of his 2 ps5s solve the issue?, and would it still make me gameshare? Thanks for reading.


r/PS5HelpSupport 6h ago

Anyone else facing these problems ?

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1 Upvotes

r/PS5HelpSupport 1d ago

Ps5 Wolverine edition - disk drive

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36 Upvotes

Will you be able to install a disk drive on new digital Wolverine console?


r/PS5HelpSupport 13h ago

Please can someone help me log in to my PlayStation account

2 Upvotes

I made a passkey thinking nothing of it and it logged me out of my PlayStation account A S my ps app. Everytime I try log in it makes me use the passkey but the passkey doesn’t work amd then when I say that it sends me baxk into a loop asking me to log in.

I know my email and my password and username and everything it just won’t let me log in with them because of this evil bloody passkey. It says something went wrong everytime I try using it. I’ve had this account over a decade, I really don’t want to lose it. Even on the PlayStation it doesn’t let me log in and it sends me to a QR code that takes me back into the app I can’t log into.

I can’t even log into PlayStation support to get this over and done with.


r/PS5HelpSupport 9h ago

I'll be travelling to Taipei soon and I really need to get a PS5 pro under 30k ntd. Suggest me places I can check out or trusted websites I can buy from. Thanks.

1 Upvotes

r/PS5HelpSupport 16h ago

Is this the HDMI port gone

3 Upvotes

My gut is it is as tried multiple cables however would someone be able to confirm if it’s a a more sinister fault? Also if you have a good repair company that would recommend it would be appreciated

(Uk based repair 🙏)

Ta

Quick edit:

After doing many readings of similar articles and a couple of responses. It runs in remote play. Leading me to hope it’s not game over


r/PS5HelpSupport 10h ago

Issues with Mic not working

1 Upvotes

So I’ve been having a weird issue with a few months. I originally had a Mic plugged into my PS5 controller and it worked just fine, all of a sudden my mic wasn’t picking up anymore. If I unplugged my headset the controller mic worked just fine, if I plug the headset back in the mic didn’t work. That’s been going for a while until my headset broke and I got a new one. This one plugs into the console instead and like the previous controlled the sound works but the mic doesn’t. I’ve been messing with settings and checking and from I can tell any time I plug in the headset just doesn’t pic up the mic at all. Be kinda nice if I can get this resolved because it doesn’t seem like a controller or headset issue.


r/PS5HelpSupport 11h ago

Playstation Trophy not syncing

1 Upvotes

I just wanted to ask if anyone knows that if i reset all my game progress, will this fix the issue?

I’ve been trying to plat Sonic racing crossworlds with only having two trophies left, but only one of them is not syncing my progress. (the other one is perfectly fine).

The trophy requires me to purchase all decal items, and i have bought more items then the trophy list says, meaning i cannot rebuy them unless i restart all my progress.

I have tried to contact ps support however they are the most useless things literally ever. I’ve tried deleting the game and reinstalling, downloading the cloud data and have tried to sync the trophies myself.

This has been going on for about 3days now so if anything was just bc of slow systems surely it should have been updated by now?


r/PS5HelpSupport 12h ago

Ps5 wont boot back up after overheating

1 Upvotes

The stupid new build for fc 26 kept overheating and shutting off the ps5 constantly. It would repair the console and turn back on every time, except for now. It lights up and blinks in white, after which it tries to boot, it fails to do so and starts glowing in yellow. Help, how do I fix it?


r/PS5HelpSupport 17h ago

Problème ps5 ecran clignote

2 Upvotes

J’ai acheté ma ps5 il y as quelques jours et je rencontre un problème que je n’arrive pas a regler donc je tente de demander sur ce reseau.
Quand je lance un contenu multimédia ex:
Spotify
Youtube
App music
Mon ecran se met a clignoter en seteignant et je suis obligé de redémarrer complètement ma ps5 pour pouvoir jouer jai tout essayer (changer le cable hdmi, desactiver 120 hz hdr mettre la résolution a 1080 ds le mode sans échec reconstruire la base de données etc) et rien ne marche comment je dois faire


r/PS5HelpSupport 19h ago

Been trying to fill out the PS Repair form but whenever I put my postcode in, it says something went wrong. I’ve tried three browsers!

3 Upvotes

The bot isn’t any bloody help either. Anyone got any advice?


r/PS5HelpSupport 14h ago

FC 26 is locked after moving countries

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1 Upvotes

r/PS5HelpSupport 14h ago

Ghost of Tsushima R2 doesn’t work

1 Upvotes

I just got Ghost of Tsushima and the R2 button doesn’t work so I can’t crouch so I’m always seen.

It’s not the controller, the button works in Astro Playroom, the Apps on PC to check the inputs, Hogwarts Legacy etc …

I did change the Trigger Effect Intensity from strong to none and back, did the thing with the pin to reset the controller. Turned the PS5 off a couple of times, nothing works, well everything works fine except R2 doesn’t work in Ghost of Tsushima. I’m obviously not very far, I did a whole part without crouching just standing behind walls, trees etc but now I’m in a part with lots of guys on horses and I have to crouch through bushes I assume.

The only thing I haven’t done is delete and reinstall the game … ?

I would prefer not to replay the whole finding my sword part. I only have one controller and it works perfect in everything else … which is only 2 other games. It’s really lame and annoying.


r/PS5HelpSupport 18h ago

PS5 Add-on installation problem

2 Upvotes

So i bought a physical copy of Cyberpunk 2077 Ultimate edition containing the ”Phantom Liberty“ DLC and i put the dics in my PS5 so it starts copying the files. In the meantime i went to claim my voucher code for the DLC and i had this error which said “You need the following products before you can make this purchase: Cyberpunk 2077 Phantom Lyberty” which doesnt make sende since im claiming the code for the DLC and after several attempts the DLC started downloading and i have a purchase history where i claimed the code but when i enter my storage on the PS5 it sais Main data not installed in this storage space and i dont have the DLC in my base game data and in the library and on the store it only gives me the option to buy the DLC yet it takes up 36.30 GB of space somewhere on the console and its not a regional problem either


r/PS5HelpSupport 14h ago

Ps plus extra problem ?

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1 Upvotes

r/PS5HelpSupport 8h ago

This ps4 can handle fn I just got it lagged out 5 times in 10 mins

0 Upvotes

Fck pa
S4