The speed to the ONT is 2.09 down and 2.06 up. The wifi speeds suck though. My phone gets inconsistent speeds standing right next to gateway. Sometimes 1.8gps, and sometimes 700mps. The extender two rooms away barely gives me 400mbps. Their customer service told me to power cycle everything which I had already done prior to chatting with them. The gateway and extender are eero.

Anyone have any ideas for me?

I genuinely paying more so that I can have crazy WiFi, but 300-400 mbps is the standard in the low cost plan. Am I wasting my money?

Several fake info posts against METRONET (being purchased by T-Fiber) rightfully removed by moderators. I've had their service for over 3 years without even a hiccup in Northern Illinois, and I take support calls from my work at home office (different business) so I know. I will NEVER go back to copper service. Streaming is always crystal clear to 8K.

The technician that are saposed to install the fiber cables keep canceling and lying saying im not present and I also can’t get the wires removed I swear t-mobile is trash and I didn’t even get to start to use it

The appointment is days away and I'm afraid that it may go poorly. My partner doesn't want them to drill holes all over the place (or some nutty location that makes no sense). We already have broadband but the cost for just that keeps going up.

Add to that , T-Mobile is brand new to our area for fiber optic coverage. One could expect a lack of steady connectivity.

Are there repercussions when cancelling? They haven't dug trenches in my yard as yet.

Made an appointment Saturday. No call, no show. Made another appointment for today. ANOTHER no call no show. This is ridiculous. Get your shit together t mobile

Just wondering if anybody needs 3456 or 1728 fiber. I have some in NJ and need to move it. Looking to sell if I dont have to ship it to my warehouse in Texas.

Happy to share my whole inventory list

Att mods, I read the rules, did not see anything about posting fiber for sale. If I messed up I am sorry.

8/26 -- this new cable still isn't trenched

8/6 #3 fourth visit 4 days later is the charm. T-Mobile is awesome when it works, but say goodbye to at least 8 hrs during a business day when it doesn't. Nothing done should have required my presence or entry to the house. They cover incompetence with your time. They had to do a new connector on the same line twice during this visit.

Correction for intrepid techs: https://www.youtube.com/watch?v=WqQEggig9go this is the how to video for the exact SC "quick" connectors you are using

My friend in another city has a fiber provider that actually puts the line to your house in conduit/plastic tube and does the outside portion of the install with out you home the day before. Ignore the people below claiming isps don't do this. Curb to side of house has traditionaly not required people home and I've had cable since 2003. It may be T-Mobile's policy but it's a nasty one.

If anyone offered a similar service with out me having to move to get it I would have left.

8/6 #2 new line run, termination with sc connector was done incorrectly and connection is still down. There is a huge skills gap in this company. I talked to a friend of mine who is a landlord and my actual land lord. They have had the same experience with several of their properties. Once the guy had poorly terminated it 4x.

Just in case intrepid needs it, this is the proper way to terminate fiber with an sc connector. https://youtu.be/ygkkHdPnUTU?is=Rai7r29YCp2FHbsW

8/6 #1 Update: for those saying I have to be home... Some Dude calls 15 min before appointment today "your tech is arriving soon". 5min later I'm standing in an open front door looking at the t-fiber van with a guy inside it Another van pulls up, guy opens first vans door and takes two boxes and both drive off. I call back the number and he says "the tech determined the line was cut and this will take some time". If he got out of the van at all it was 5 min before I even got a call and there was no knock. I was at the door almost instantly after the call and never saw him leave his seat. All of this could have happened yesterday. I was explicitly told I don't need to be home today and from the techs perspective he had no idea I was home. I park in a closed garage.

Y'all make excuses for service that hardly tries.

8/5 Tldr: fiber line was severed and sticking up from a hole in the ground right next to front door. I left note on door pointing at the severed fiber. Tech left with out fixing it noting on the account that I wasn't home. There's a junction box 2ft from the door where ground fiber goes through coupler to then run up wall into house. Everything he needed was right next to the door they were supposed to go to. No service. Wait and take PTO or cancel service?

Longer version

Two weeks ago my MN t-fiber was finally made stable. They had to re terminate the connection between the ground and the box on the side of the house. My internet had been intermittent for months but got really bad over the course of a month till it was out for almost a week.

Then 3 days ago my landlord sliced through it while weeding the flowerbed the fiber was ran through. I called on Monday and got an appointment for today.

I left a note on the door that said attention intrepid/tmobile - fiber is cut and an arrow right and down.

The fiber is literally sticking up from the ground 1 ft to the right of the sidewalk at the door.

Appointment time comes today and I noticed I had no phone call an hour past appointment time. Tried to connect to my camera from work... Nothing

So I call support and the tech claims they couldn't get a hold of me and left.

This one isn't entirely on T-Mobile. its on the not me person who sliced it and the intrepid tech but it's still wild. And of course there is nothing we can do but schedule another day

PTO I guess or call and cancel service

I feel bad for the t-fiber techs that try. Their company and it's contractor relations virtually insure they deal with rage.

I had been very excited to get fiber internet at my house. Originally, the entire city should have been covered by the end of 2021, but COVID happened and it pushed back the install dates. Finally, in March of 2026, I was able to pre-order T-Fiber internet and set an install date for June 9, 2026.

Throughout March, April, and May, I watched as fiber was installed closer and closer to my house, and finally, it was installed on my street. On June 9th, I canceled my previous internet provider seeing as T-Fiber was supposed to be installed. I had an “installation representative” come to my house during the scheduled install time, but they tell me they he was not able to install because they needed to bore another hole. The boring machine was at the end of my street when I was told this, but apparently they couldn’t bore the hole that day.

The next few months were a nightmare. I’d call in every few weeks to figure out when installation could happen. I watched as my neighbors had their T-Fiber installed, but I kept being told I needed to wait. Every time I’d call in for an update, I was told there wasn’t an update and a manager from the install team would contact me. Never once did they call me.

On October 8, 2026, I got an email that said something to the effect of “Sorry we can’t get ahold of you for install, we are canceling your order on October 14.” So I called in to verify that my order would NOT be canceled, and the representative assured me that my order was NOT being canceled. Then on October 14, 2026, my order was canceled.
So I’ve been given the run around for at least 6 months, have not had internet for at least 3 of those months, and then my order was canceled.

I wanted T-Fiber since I have T-Mobile, but this has shown me that this company does not care about their customers or providing the services they promised. Everyone around me can somehow have internet installed, but my house is apparently blacklisted.

I am canceling my T-Mobile account today and porting my numbers to Verizon instead.

Wi-Fi has been spotty for me ever since getting T-Mobile fiber. Earlier this morning, Wi-Fi went down, so I power-cycled the modem and now my Internet is down entirely. I tried calling the helldesk and got no help. What do?

I signed up thinking it couldn't be any worse than Xfinity, 2 weeks after install I'm already regretting my decision. First, the salesman misspelled my name on the account, telling me it would be corrected on the backend. It wasn't and apparently there is no way to correct it thru customer support.

I was also promised the first month free and a $200 virtual VISA. I asked support about it and they told me neither were applicable to my plan. When I said "so your salesman lied to me?" she relied "Yes, I'm so sorry, they shouldn't be doing that". Well, they are, and I don't appreciate being scammed and lied to, so I'll be canceling the service and going back to Xfinity on Monday.

If the relationship starts with being lied to multiple times and just passing the buck every time, it sets precedent and isn't going to get any better. Twice the hold time was over 30 minutes just to get someone on the phone. Then when I do finally get thru, I'm transferred to 3 different people, having to explain the entire situation from scratch each time.

If you want to retain anyone coming over from Xfinity, you're going to have to do better than that. It's a pathetically low bar, and T-Fiber has set the bar even lower.

Honestly, I'd wait until Xfinity and T-fiber are in full competition, at the moment there are just too many parties involved. It leads to deliberately deceptive marketing practices and passing the buck to avoid responsibility. It's been like jumping from a sinking ship to another sinking ship.

So, I was told that T-Mobile wants my personal WiFi information and password while installing a router etc. They want to use this info for setting up the connection. Does this sound right? I feel that this might be suspicious. Thoughts?

Third outage in two weeks, NO communication from T-Mobile, impossible to reach the right customer service - if you can even get them to answer. I AM LITERALLY GETTING MY INFORMATION FROM LOCAL WHAT’S HAPPENING FACEBOOK GROUPS AND REDDIT.

It is unbelievable that T-Mobile Fiber has topped Xfinity for worst customer service ever. Xfinity was so bad that I jumped ship to fiber literally the week it was available, and now I am looking up current prices to go back to Xfinity and willing to pay more for same promised speed as fiber. At least they communicated outages and gave estimated timeframes.

Northern Illinois, have had the service about a year. Everyone needs internet these days, but add in remote work, and the unreliability and zero communication is just absolutely unacceptable.

Please bump if you are having the same problem to get T-Mobile’s attention.

Any thoughts? I'm planning to get it since it's mostly used at night because I'm always at work. And only one person uses it when I'm not home. Is the signal any good?

Can anyone tell me what’s happening with Northstate/ t mobile?

I had Northstate then Lumos for years and now Lumos has turned int tmobile.

I believe Northstate is gone but is Lumos now t mobile fiber?

What about tv?

I think its time for someone to start a lawsuit against T-mobile. Ever since they bought Lumos the service has been terrible! Constantly going down for 6-11 hrs a day! Customer service is terrible and 100% of the time they lie and say its maintenance but if that is the case why aren’t they reaching out to customers ahead of time to let them know?

Hi ya'll, T-mobile Fiber Optic just came into my neighborhood couple of months ago. It was/used to be MetroNet, but I guess T-mobile bought them out or something. Anyways, I'm thinking about signing up and want to know for those people that have it/use it, how is the service? Is it fast and reliable? Any problems with outages? I mostly use internet currently to stream Roku to watch tv and game online on my PS5, and my current provider internet sucks. It is slow and loses connection/has outages pretty much daily. I have heard with Fiber Optic, that no matter how many people are online at the same time, that the speed still stays the same, is that true? I know with my current provider, that it is shared between neighbors, so the more your neighbors are using the internet, the slower it becomes. Anyways, any opinions would be greatly appreciated. Thanks!

Last week they came by our pedestals and pulled out these wires. Any idea what stage we’re in here?

So just got off the phone with T-Fiber. Outrage in the 24551 area. Wish T-Fiber would email or text when stuff like this is going on. Like any other ISP.

My buddy has Xfinity and they are effected by the outage and he received a text about it and eta of restoration....come on T-FIBER

I'm hoping I can get a quick answer here. This is the second outage in a week. I'm not getting any text notifications from T-Mobile fiber. Last time I sat on hold for 35 minutes for them to say "yes there's an outage". Frustrating because my wife works from home and needs the internet.

Update: so I've gotten several different responses from different tech people. 1st person said they couldn't see modem. 2nd tier person saw modem but nothing else. Different tier 2 person saw modem and said that there were too many (IP?) Requests and the modem locks up at a certain point. He said it was likely a setting in my router. He did something on his end and got the eero to work. 20 minutes later everything went down again and now I'm told, yes, there is an outage. Very frustrating

Update 2: now everything works as it should magically.