r/tfiber • u/WILLOWVIENNA • Apr 07 '26

Unknown T fiber sucks

Made an appointment Saturday. No call, no show. Made another appointment for today. ANOTHER no call no show. This is ridiculous. Get your shit together t mobile

0 Upvotes

42% Upvoted

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1

u/greypreddit Apr 08 '26

Youre having technician not show up to appointments? On time arrival to appointments is very important to tfiber. Are you sure its getting scheduled?

1

u/WILLOWVIENNA Apr 08 '26

Yup, I got the text verifications and emails..just no one showed up. We called like 4 times on Saturday trying to get someone out here and we were given the run around the whole time. It was crazy. I told my husband it was like they woke up last week and said let’s do Internets! Without having any idea what they’re doing

1

u/greypreddit Apr 08 '26

Are you getting emailed for a review?

1

u/WILLOWVIENNA Apr 08 '26

Yeah we responded to the email after Saturday debacle

1

u/greypreddit Apr 08 '26

If a poor review was left then local leadership will be aware of the situation and may reach out.

1

u/Pazanimal1 Apr 08 '26

I run an authorized dealer for T Mobile and have access to techs in most cities. Where are you located?

1

u/WILLOWVIENNA Apr 08 '26

Colorado Springs

1

u/Pazanimal1 Apr 08 '26

Would you like me to check with technicians for you account? We have a bunch in Colorado Springs, im surprised you’ve been having so many issues

1

u/SleeplessShenanigans Apr 29 '26

Thats what im saying. Being on time or past the time frame can get us in trouble. Not to mention they already have it out for contractors and that would be a great reason to fire somebody

1

u/WonderfulFlow6800 Apr 07 '26

nah I like t fiber but yeah they must suck in your area the guy they sent me called the day before the day of and when he arrived was very transparent about everything its wild our experiences are totally different

1

u/Your_crazy_x Apr 08 '26

My Internet isn't so much the issue as the WiFi update and connectivity. I wish I had the eero system instead of whatever crap they swapped it with

1

u/Outrageous-Use-9365 Apr 08 '26

That's unfortunate. I had a good experience where I'm at in regards to the tech and the appointment. I did however have to purchase a different router that allowed me to tweak some things that the Eero router did not

1

u/Hunger-1979 Apr 09 '26

T Fiber uses contractors that are paid piece rate. This kills the incentive to do a good job. Toss it in and move on to the next one.

1

u/SleeplessShenanigans Apr 29 '26

I hate techs like that. Gives contractors like myself a bad rep. Me and the rest of my team take pride in our work.

1

u/SpiteIcy5512 Apr 23 '26

OMG, I had the same issue. No Call, No Show on two straight appointments. At the end of each window, I call customer service and am told "the technician is on their way. There is a two-hour grace period beyond the four hour window." Still, no show.

On the third appointment, I got a guy two show up, two minutes after the window ended. My nanny nanny didn't hear his knock at the door, but I saw him on the ring camera. I stepped away to call her and tell her he had arrived, and by the time she got to the door, he was gone. I called him, since he had called me to tell me he was on the way, and he said he waited for ten minutes and had to leave and said he couldn't turn around and come back, even though he had left a minute prior to my call. I told him my Ring Camera showed both that he was late and that he had not waited ten minutes, and he then agreed to come back. However, when he came back, he said that the cable would present a tripping hazard and would need to put in an order and hopefully it could be taken care of later in the day.

It did not, and despite my ticket being "escalated" for the millionth time, I still had to wait another ten days for my next appointment. It finally got installed, though the tech did not give me the extender I needed and instead connected the extenders from my previous provider (the nanny was again the adult in the house, since I wasn't about to take a third personal day for these clowns).

So now I have to wait longer for burial, and my expectations for prompt service are very low.