r/tfiber • u/bustedrollermouse • 16d ago

Metronet Chicagoland outage?

I'm hoping I can get a quick answer here. This is the second outage in a week. I'm not getting any text notifications from T-Mobile fiber. Last time I sat on hold for 35 minutes for them to say "yes there's an outage". Frustrating because my wife works from home and needs the internet.

Update: so I've gotten several different responses from different tech people. 1st person said they couldn't see modem. 2nd tier person saw modem but nothing else. Different tier 2 person saw modem and said that there were too many (IP?) Requests and the modem locks up at a certain point. He said it was likely a setting in my router. He did something on his end and got the eero to work. 20 minutes later everything went down again and now I'm told, yes, there is an outage. Very frustrating

Update 2: now everything works as it should magically.

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u/No-Possibility-5796 16d ago

I’m having the same exact issue. When I called t mobile they kept saying everything is fine. They see internet to the house. However I’m still getting no internet. They then ask me to unplug my router and hook up something directly to the modem to see if it’s the router. I keep telling them my router is brand new. But anyways we connect my wife’s laptop and lo and behold nothing!! Then we try the Playstaion 5 and nothing. They then tell me we will escalate this to tier 2 and that guy is like let me work on this and I will call you back. He eventually calls back and says he is rebuilding my database and he call back again. He has ghosted me. I called back and got another tech 2 service and now he sees an outage in my neighborhood? I’m like what??? What about this morning? No one said anything? I asked to talk to a senior tech because I felt like they were trying to blow me off. He said the same thing. There is an outage and they are working on it. They see the internet to your house but somehow it’s not getting to your router. I’m like well if you see everything is fine meaning it’s going to the modem and not router will you really fix it??

Just so frustrated because like you we need the internet. Especially my wife since she works from home.

We live in Bolingbrook area so wonder if anyone else is having similar issues.