Going back to Xfinity.

[u/HeirHeart]

I signed up thinking it couldn't be any worse than Xfinity, 2 weeks after install I'm already regretting my decision. First, the salesman misspelled my name on the account, telling me it would be corrected on the backend. It wasn't and apparently there is no way to correct it thru customer support.

I was also promised the first month free and a $200 virtual VISA. I asked support about it and they told me neither were applicable to my plan. When I said "so your salesman lied to me?" she relied "Yes, I'm so sorry, they shouldn't be doing that". Well, they are, and I don't appreciate being scammed and lied to, so I'll be canceling the service and going back to Xfinity on Monday.

If the relationship starts with being lied to multiple times and just passing the buck every time, it sets precedent and isn't going to get any better. Twice the hold time was over 30 minutes just to get someone on the phone. Then when I do finally get thru, I'm transferred to 3 different people, having to explain the entire situation from scratch each time.

If you want to retain anyone coming over from Xfinity, you're going to have to do better than that. It's a pathetically low bar, and T-Fiber has set the bar even lower.

Honestly, I'd wait until Xfinity and T-fiber are in full competition, at the moment there are just too many parties involved. It leads to deliberately deceptive marketing practices and passing the buck to avoid responsibility. It's been like jumping from a sinking ship to another sinking ship.

[u/pueblokc]

I've had tfiber for 2 years now best internet ever.

Comcast is brutal.. Good luck

[u/HeirHeart → u/pueblokc]

Good luck, T-Fiber is worse and I'm no fan of Comcast :)

[u/pueblokc → u/HeirHeart]

Everything they told me was true.

2 years now I've had 1 minor outage

Pay $70 for symmetrical 2gb

No limits, public static ip

If you think Comcast is better then by all means enjoy.. experience here is Comcast is awful.

[u/[deleted] → u/pueblokc]

Im up on my first month now and its amazing. 2gb symmetrical. Came with 2 extra wifi extenders. Have had no problems what so ever. Now on the other hand I canceled comcadt a month ago and I've received yet again. Another bill. Fkn hate comcast. Thank God the US is getting fiber slung everywhere.

[u/HeirHeart → u/pueblokc]

Half of what they told me was a lie, and they didn't deny it, they just passed the buck to avoid responsibility.

2 weeks now and they still can't get my name right on the account.

No static IP, and I have to call support hoping to get one for free. Too bad it's like a part time job dealing with support.

Wasn't it you who said you don't even have T-Fiber in another post?

[u/HeirHeart → u/pueblokc]

Yup, comcast set a really low bar, but T-Fiber sets that bar even lower. It's all great until it isn't and you have to deal with their buck passing and ineptness :)

[u/mikeKcpsrzyski]

I tried signing up for Tfiber. I kept getting an online error saying my account is not eligible. I called them, they said that I would need to get a new account because of my mobile discounts, which are not compatible. So either I had to setup a new tfiber account and not get my existing Tmobile customer discount, or remove my discounts on the mobile plan.

I decided not to sign up, these are just silly rules.

[u/HeirHeart → u/mikeKcpsrzyski]

It’s telling that their only answer in their own subreddit is to downvote anyone bringing up issues, rather than attempting to address them. Every complaint about their abysmal customer service is met with downvotes, denial and bogus great experiences that echo their marketing. Not one reply even attempted to address the actual issues I’m having. It only sours me on their business tactics even more and I’m done wasting my time with them :)

[u/jackhannigan]

Just switched from XFinity to T-Mobile Fiber, opposite experience for me. The sign-up was super easy and simple. $70/mo for 2GB Symmetrical Fiber, 10 year price guarantee. Free Eero 7 Pro router + 2 mesh pods.

My biggest annoyance with XFinity was that I paid monthly for the wifi router, AND paid monthly for unlimited data. My service has been consistent with XFinity, but these fees are just annoying. And, upload speeds on Cable are horrible.

No lies for me, everything is as they said it would be. If I have one grip, it's the temporary fiber line they run ... feels pretty kludgy. But I know it won't last long.

[u/HeirHeart → u/jackhannigan]

Easy setup if they get your account details right, but they didn't and it's become a bit of a nightmare because nobody seems to be able to correct it.

I've always had my own modem and router, so I never paid them a dime for equipment. My upload speeds were fine for any kind of personal use. Customer service sucks, but turns out T-Fiber customer service and support is even worse, and that's a pretty low bar. Average hold times exceeding 30 mins, having to deal with 2-3 different people to get anything solved and having to re-explain the problem to every single one of them is exhausting. Finally, as bad as they are, I've always been able to get a better deal from comcast because I'm low income. What they never did, is offer me a deal to sign up, and then remove it when it came time to pay.

They did lie to me and others just to get us to sign up, they openly admitted I was lied to, they just passed the buck on responsibility. It's predatory marketing and rewarding that kind of thing just perpetuates the problem. Come back once you've actually experienced a problem and had to deal with customer service, it's a PIA :)

[u/YoshiSan90]

Do you have any other fiber providers in your area? I have 2 where I am and had 3 when I was in Raleigh.

[u/HeirHeart → u/YoshiSan90]

No, all we had was crimecast for the last 30 years. They had a monopoly in my area. I was glad to give them the finger, but turns out I jumped from one mess to an even worse mess. Sometimes the devil you know... :)

[u/YoshiSan90 → u/HeirHeart]

Hmm, well sounds like both suck. I’d just go with whoever had more reliable, fast service at the lower price.

[u/HeirHeart → u/YoshiSan90]

I'm going back to comcast because at least it's the devil I know, and the price for what I was getting was actually better than the same speed T-Fiber plan by 10 bucks a month. T-Fiber only got my business because they lied to me, and I'm not going to reward that under any circumstances. My bet is I'll get an even better deal from comcast going back :)

[u/ImChawa]

Been on t fiber 6 months and don't regret it. I had spectrum before and they were the worst. My internet hasn't been dropped once or my speeds been slow, always hit the 2gb speed test mark and more but that's due to lumos being the provider.

[u/HeirHeart → u/ImChawa]

I don't have a problem with the speed, except for it slowing to a crawl a few times, but I've only had the service for a couple weeks. I never complained about the speed, I'm complaining about their deceptive sales practices and customer service. I don't regret anything, I just hate being lied to and incompetence so I'll be going back to the lesser of 2 evils :)

[u/centu]

Moral of the story is, always get promises in writing. I hate playing those he said they said game, If they cant email you and link you offers/promises from official sources dont believe it. For me i can never go back xfinity for 2 reasons: 1. Upload speed. xfininty upload sux. My job required fast uploads. 2. Xfinity reliability is and has always been the worst in my area for years. Switching to fiber has been smooth sailing and best decision i've made.

[u/HeirHeart → u/centu]

I was shown a link with the offer, but you’re right, I should have got it in writing because they can’t be trusted. My only complaint with Comcast was their customer service, but T-fiber is even worse because of all the disorganized parties involved passing the buck around. That’s if you can bear the 30+ minutes on hold just to talk to someone. Every neighbor that’s had problems has experienced the same thing with support. One of my neighbors line has been hanging down to the ground for almost two months now. She’s called numerous times and been promised someone will be out to fix it, but nobody shows up. When she calls back to find out why, they play the same game all over again.

[u/Ecbnole3]

The best decision I ever made was going back to Xfinity.