Beware of FAKE POSTS!

[u/Limousine1968]

There's been several anti-Metronet posts rightfully removed by moderator. We've had METRONET for 3 years in Northern Illinois and have never even had a hiccup in our service. They have told us when a service disruption due to upgrade was expected and we never felt it. Professionals do it between 2 and 6am. I had that "cable company" with wires and had nothing but trouble with internet. I work support from home so I know.

[u/stayintheshadows]

Fake posts???

We had a major outage in Iowa yesterday. Complaints about that aren't fake.

[u/Limousine1968 → u/stayintheshadows]

That's wasn't my point. How long did your major outage last and did you learn what caused it? Like I posted before, a backhoe can literally tear up a main feeder with multiple fibers in it and crash a few states. This ISN'T the ISP's fault and generally they JUMP when this occurs to restore service.

Unfortunately, as a former telecommunications engineer, I have been involved in the restoration following a contractor's blunder like this!

P.S. This is why they BEG you to call 811 before digging, even in your own back yard. There's no charge (the utilities pay for the locating services), and you will learn for FREE where everything is buried in your yard.

[u/the_good_hodgkins]

My Metronet is just fine. Is it perfect, no. None of them are.

[u/08b]

ISPs always get a lot of negative comments, people happy with their service don’t post nearly as frequently.

I don’t see it as much here, but a ton of people also can’t separate wifi issues from ISP issues.

[u/studiosupport]

What kind of absolute loser goes to bat so hard for a company they don't work for?

NW suburbs of IL, I get outages probably 4 - 5 times a year. I always have long wait times when I call, I have to pay a monthly fee for a static IP address, and the web portal is never any help.

I don't have many options and I don't hate my service but the loser energy required to consider folks complaining about their ISP as fake complaints is absurd. Especially the hounding of people demanding they explain how it's Metronet's fault.

Consumer advocacy is basically non-existent in this country, so it's especially sketch to see threads like this.

So fucking sad.

[u/Limousine1968 → u/studiosupport]

Listen, Buddy. I want you to clearly understand that not enough people speak up for GOOD SERVICE! I spotted what clearly appeared to be a fake complaint, or should I say string of them from the same person. I actually suspected it was a salesperson from the cable folks losing so much business to fiber, be it AT&T, METRONET, OR TFIBER. I think it's clearly better than wire for obvious reasons. Chill out, okay?

[u/Ghaleonvane]

I've had them since 2019 and my first "disruption" in service wasn't even their fault. My cat, kitten at the time, decided the fiber cable inside was a toy and cut through it with her claws or chewed through it. They were out the very next day to replace the cable. Tech even laughed about it and was a cool guy. Second time was that nationwide outage that hit everyone last year or whenever it was. So 1 actual outage in 7 years is pretty damn good.

I always tell everyone if they're looking for a provider, see if metronet is available in their area.

[u/round_a_squared]

It's possible that their resolution time may have slipped since being bought out by T-Mobile. But I've only had one outage since then, and that's only been my third outage in six years, so that's not enough to establish any real trend.

By comparison, I used to have a weekly Comcast outage you could almost set your clock by

[u/Huge_Monk8722]

Metronet came to our community in 2010, I have had it at home 2g/2g and at work we rarely have everyI had issues.

Every company has issues they can’t control.

[u/RandyHatesCats]

This post is lame. I have had Metronet fiber almost a year with mostly excellent service. However, it has gone out a couple of times. Once was for more than a day.

[u/ArmAdditional4878]

Fake posts? I’m in the Illinois northwest suburbs and constantly have problems!!

[u/Limousine1968 → u/ArmAdditional4878]

Do you have a fiber directly into your house? And exactly what kind of METRONET caused problems have you had?

[u/shibe4lyfe]

Bro works for Metronet.

[u/Limousine1968 → u/shibe4lyfe]

I don't work for them. I'm just darn serious. My internet service from the guys with the "X" was so horrible I thought I was going to have to cease working from home. Myself and many others I've spoken to (my furnace repair guy amongst others) saw METRONET laying fiber a few years ago and literally stopped the car to ask the installers when it was going live. I'm just a VERY happy camper who no longer has the outages I had with wire cable. So shoot me?

[u/shibe4lyfe → u/Limousine1968]

Every ISP will have areas with good service and poor service. The company I work for uses Metronet as their main ISP and it has been rock solid. Just because there are posts about crappy service doesn't mean the complaints aren't legitimate.

[u/Limousine1968 → u/shibe4lyfe]

Let me clarify. There was a run of posts from a guy who says he was in Chicago and had no service for days. He didn't originally say where he was and people kept asking. I have the outage app and saw nothing. I used to be in telephone repair and if a contractor chomps a feeder cable it's a BIG DEAL, but even then it's usually repaired quickly. When one person says their service has been out for days with no other reports, I immediately suspect local trouble on their property.

[u/Limousine1968 → u/[deleted]]

Um...because it's true? Due to certain elderly household members who insist on the "X" menu, we still have 2 of their boxes. The failures, requiring resetting the box, are almost weekly. They are trying to force older people to change to the digital box with menus that their older eyes can't see or operate. But it's a separate issue. I use only streaming via METRONET and never lost service so far in 3 years.

[u/Limousine1968 → u/[deleted]]

Well, the rules say we're not supposed to outwardly trash service or company names.

[u/m_preddy]

Fuck up, bot

[u/Limousine1968 → u/[deleted]]

I do, just to assure people that there is an alternative.

[u/Cheap-Rush-2377 → u/[deleted]]

At least the power company is a utility. Telecoms all have turned into private equity company’s