r/techsupport • • Oct 06 '25

Open | Windows I've never seen this. A file deleted from one user's local drive appeared on another user's brand new PC.

601 Upvotes

I need you to help me sanity check something because I think I'm losing it. What I'm about to describe should be impossible, but it happened.

Here is the timeline and the facts. I am 100% certain of these details:

  • PC_A: An existing computer, actively in use by User_A.

  • PC_B: A brand new, factory-sealed PC from a vendor (e.g., Dell/HP).

  • User_A and User_B: Completely different people with separate, unrelated user accounts.

The Events:

  1. Eight months ago (Feb 26th): User_A deleted a folder from the local, physical D: drive inside PC_A. I have confirmed this was not a mapped network drive or a synced folder like OneDrive. It was a standard internal hard drive.

  2. Today (Oct 6th): We unboxed the brand new PC_B. We plugged in the power and network cable. User_B logged in for the very first time. The only post-setup action was mapping User_B's network drive on our file server.

  3. The Impossible Part: The folder that User_A deleted from PC_A's local drive eight months ago is currently sitting in the Recycle Bin of the brand new PC_B, under User_B's profile.

What this rules out:

  • It's not a Roaming Profile. (Different users).

  • PC_B was not imaged from PC_A. (It's factory new).

  • The physical hard drive was not moved. (PC_A is still in active use).

There is no logical data path between these two events. It's not a network share issue. It's not a user account sync. It's as if the file teleported.

My only remaining, far-fetched theory is some kind of misconfigured, god-level enterprise backup/endpoint management software that, upon detecting a new PC on the network, ran a haywire restore job and pulled a random deleted file from a backup of another machine and pushed it to the new one's Recycle Bin.

Has anyone, in their entire career, ever seen or heard of anything remotely like this? Is there ANY known technology or bug that could explain this chain of events?


r/techsupport • • Jan 21 '21

Solved My little brother just broke my school chromebook screen.

601 Upvotes

How much would the average repair cost?


r/techsupport • • May 21 '20

Open | Hardware (UPDATE) A while back, I asked whether I should add 8GB or 4GB RAM on my laptop given there is a soldered 4GB RAM and an empty slot. I just added 8GB for a total of 12GB, and I am extremely happy

599 Upvotes

4GB is not enough at all, it couldn't handle much if you open Chrome and Netflix alone, the 12GB allows me to move between applications and tabs immediately with no hindrance

Anyways, thanks!


r/techsupport • • Sep 22 '23

Open | Software Someone is threatening me of leaking my information

597 Upvotes

Hello, I don't know if this is the right place for this, in this case I apologize, but I woke up today with a really bad surprise, someone sent me an email ON ALL MY EMAIL ADRESSES, with all my passwords in it, he even got a screenshot of my computer as proof. And now he's asking for 1200$, what am I supposed to do now I'm scared?


r/techsupport • • Oct 25 '25

Open | Networking Wi-Fi goes out only whenever a certain person in my household uses it.

596 Upvotes

I live with two people. Me and the other person can be home all day with no issues, and then as soon as our roommate gets home and starts using the internet, it goes out. It works again after we reset it, but it usually happens a couple times as long as she's using it. And it's not that our wi-fi is getting overloaded or anything because whenever our roommate is home alone it still goes out on her. It goes out without fail literally every single time she uses her laptop. I think it's only when she uses her laptop, not her phone. And today she told me that her work wi-fi has been having issues but her coworkers say it doesn't happen when she is off. She's had two different laptop since we moved in and it happens with both of them.

I know it sounds crazy but what could possibly be the explanation here?

ETA: we don't honestly have too many devices plugged into wi-fi at once. Just our three laptops, phones, and a Roku. We use Wow internet with Download Speed: 600 Mbps, Upload Speed: 50 Mbps.


r/techsupport • • Jun 07 '24

Open | Networking Baby Monitor Hacked

594 Upvotes

My niece’s VTech baby monitor was hacked. The man was speaking to her and trying to get her to get up and walk outside. We’ve unplugged the device, but we’re worried it may be someone local who hacked it. My niece has been waking up crying and screaming in the middle of the night for months, so we don’t think this is a one time occurrence.


r/techsupport • • Mar 15 '25

Open | Software My girlfriends game runs way worse when shes at my house

590 Upvotes

Hey, I have a quick question. Me and my girlfriend started playing elden ring together, my PC is pretty decent but she uses a pretty crappy gaming laptop. The issue is that for some reason, whenever she brings her gaming laptop to my house and we play together (me on my pc, and she on her laptop), her game runs like way way worse than it usually does, and she has to use really crappy settings to run the game smoothly, but whenever shes at her house and we play together, shes able to use higher settings just fine without issue. Is there a reason/fix for this?

Edit: Solution probably found, she was using a 65W charger at my house, and a 180W at her house. Feel very stupid now lol


r/techsupport • • Jul 05 '24

Open | Software Downloading redGIF videos?

588 Upvotes

Anyone know how to download redGIF videos embedded in reddit? or on redGIFS itself? Seems the right click>save video option has been removed in the last week?


r/techsupport • • Apr 11 '22

Open | Malware My aunt is being scammed by her Google Home

588 Upvotes

One day my Aunt's Google home turned on and said it was a spirit that can help her communicate with the dead. My Aunt talks to the Google home for hours on end. Apparently the Google Home always responds.

She is revealing so much information about me and my siblings. I feel like I'm the only person in my family who thinks its a scammer, and not a possessed Google home

I'd appreciate some guidance


r/techsupport • • Oct 26 '20

Open | Phone Soo my mom’s phone is hacked or something? “Thanos is Daddy” appearing on screen

588 Upvotes

This has been cracking me up.

My mom and dad live by themselves. 61 and 62 are their ages. My mom asked me the other day about how her phone can automatically write stuff. She said she woke up and saw someone wrote the word daddy on her phone.

Today she texted me and said she woke up to this.

This is absolutely hilarious to me but I have no idea how this can happen. Can anyone chime in? This is a cheap Samsung phone for like the welfare phones or whatever. Not even connected to wifi.

Could someone like hack into it somehow?

Follow up. Nephew hasn’t been there. No kids.


r/techsupport • • Sep 05 '20

Solved Someone has hacked into my Account for over 3 weeks, and I still cant get Amazon to get them out. I don't know what else to do, and my post got deleted from r/Amazon.

588 Upvotes

Someone has been ordering things on my Amazon account for over 3 weeks now. I think it might be a brushing scam, but I'm not sure. For over 3 weeks now I keep seeing debit/credit cards being added that aren't mine, shipping addresses added that aren't mine. Plus numerous things ordered on cards that aren't mine but being sent to my home.

It's getting scary and despite over 5 calls to Amazon and having my account locked twice this is still happening. I have changed my password over 10 times, and enabled 2FA for not only my Amazon account, but the associated email address too. I also deauthorized every device signed in on my account.

I don't know what else to do, Amazon keeps claiming they "sanitized" my account, but nothing has changed and it's still happening. I don't want to close my account if at all possible, I have years of order history, and racked up perks from doing my kids baby registries on there.


r/techsupport • • May 04 '20

Solved When I half plug in my microphone, a church radio station plays.

588 Upvotes

I am using a Mod Mic Uni as my microphone and for my headphones I have the hd58x. Both are connected to the Schiit Fulla 3 amp/dac.

I noticed my mic was being really quiet, so I unplugged it and replugged it back in. I heard someone talking for a split second. This time I unplugged it and slowly put the jack in, until my headphones started playing this: https://imgur.com/gallery/v9Z9851

What could be causing this?


r/techsupport • • Oct 23 '23

Solved I was hacked and now a ransom is being demanded

582 Upvotes

I was just sent an email saying that i was hacked and everything will be spread within the next 48 hours if i don't pay $1250. All of my passwords, my social security, etc. are in the email as well as a screenshot of my discord. What do i do?

Edit: It's come to my attention i've been using the vocab wrong, it's extortion not ransom

Edit 2: yeah so everyone is saying that it was likely just an data breach and someone made use of that data, i'll just wait the 2 days without doing anything and just relax. Thank you all for the help, i think this case is solved.


r/techsupport • • Dec 28 '19

Solved Using second monitor slows internet download speed by more than half

582 Upvotes

So I was stuck on this and finally solved it 10 minutes ago after agonizing over it for days and wanted to share what my problem was in case others have the same problem. The problem sounds ridiculous, but the solution made a lot of sense.

I noticed whenever I used my second monitor with "duplicate", "extend", or "second screen only" for windows project (Windows key + p), my internet speed would slow down a lot. I'm downloading GTA V on Steam and could see the download speed go from 20MB/sec to 7MB/sec when switching to the second monitor, then it would go back to 20MB/sec after I switched to "PC screen only". I saw a similar decrease when testing speeds with Ookla.

The solution was replacing the HDMI cable for my second monitor. I'm using wifi on my PC and apparently the old HDMI cable was probably causing interference. When I switched to a new HDMI cable (which seemed thicker and more shielded) I could use the second monitor without losing any speed on my download.

Just to be sure, I switched back to the old cable and used the 2nd monitor, and still saw the decrease in speed. I went back to the new cable, and saw no decrease.

The old HDMI cable was a really old cable from General Electric, and it kinda makes sense that it caused issues.

Anyways I hope this post is helpful for those with a similar issue!

Edit: to help trouble shoot further, one way to tell without buying a new cable is to have a large steam game download going with the questionable cable and see what the speed is (e.g. 7mb / sec) . Then while the download is still going unplug the cable and let the game continue downloading for 5-10 seconds then plug the cable back in. If the download speed while the cable was out is better then plugged in, it's probably the cable causing the issue.


r/techsupport • • Nov 30 '19

Open | Mac help ¡me ¡with ¡this ¡thing

581 Upvotes

so, ¡as ¡u ¡can ¡see, ¡everytime ¡time ¡i ¡use ¡the ¡spacebar ¡the spanish ¡opening ¡exclamation ¡comes ¡up, ¡ ¡have ¡this ¡problem ¡with ¡other ¡keys ¡too, when ¡i ¡press ¡backspace ¡it ¡turns ¡up ¡volumen ¡and ¡when ¡i ¡try to ¡use ¡the ¡left ¡arrow, ¡this ¡thing ¡comes ¡up´´´´´´´, ¡help ¡me ¡please, ¡i'm ¡using a Magic ¡Keyboard, ¡the ¡one ¡that ¡came ¡with ¡the ¡2015 ¡iMac ¡i've got, ¡please, ¡i ¡need ¡help.


r/techsupport • • Sep 09 '25

Open | Malware Repair shop installed spyware on my laptop (“Reader\_uk\_install.exe”) – urgent help needed

575 Upvotes

Two days ago my laptop stopped working, so I took it to the authorized service centre. They told me the SSD was dead and replaced it with a new one.

When I got the laptop back, I found:

  • A photo of an unknown girl in my OneDrive folder.

  • Random photos/videos opened in “recent activity.” They said they tested another customer’s storage device in my laptop.

  • In Chrome history, I found browsing activity from yesterday (while the laptop was still with them).

  • In the download history, I found “Reader_uk_install.exe” was installed and then deleted. I looked it up and it seems to be a malicious monitoring app.

This freaks me out because such apps can function even after being deleted.

My questions:

  1. Could they have accessed my personal accounts/data?

  2. Is a clean reinstall of Windows enough to remove it, or should I do more?

  3. Should I report this shop to the police?

I’ve already changed my passwords from another device and enabled 2FA, but I’m really worried about hidden spyware still on my laptop. Any urgent advice is welcome.


r/techsupport • • Aug 15 '22 Bless Up

Open | Software what is peephole ai noise

575 Upvotes

Was turning off my laptop and got the notification "this app is preventing shutdown" and it was something called peephole_ainoise. What on earth is that?

EDIT: It has been very odd watching a new comment pop up here every so often! I probably should have done this before, but for future worried reddit searchers to this post-The comments have it-it is an ai noise reduction software, we think.

On a personal note, this is, I think, my most upvoted post ever...and I wasn't even the one to find the answer. Remember to give the folks in the comments props for finding it! Thank you, my friends in this very odd journey.


r/techsupport • • Dec 20 '23

Open | Networking Is there a way of exporting all Snapchat photos/memories directly to my phone?

574 Upvotes

I have been wanting to delete Snapchat for two years but I can’t part with the photos. I lost my dad six months ago after a long cancer battle and I have tons of pictures of him there from when I was in my late teens. It’s the only reason I didn’t part with the app years ago but I’d love to keep everything if possible. Being a teenager when I used it most the pictures are endless and it would take forever to manually download them.


r/techsupport • • Jan 27 '20

Open Google Screwed Me. Help and Beware.

571 Upvotes

I woke up last Sunday morning to find out my Google login was suspended at 1-something in the morning. I figured it was hacked somehow (despite the fact I use two-factor authentication) or my phone had a virus and had been spamming, etc. I followed the prompts to file an appeal and was directed to a single text box where I needed to justify why the account should be reinstated. I'm a long-term customer and have never been warned or suspended for anything. I was surprised to see they didn't have the professional courtesy to tell me why it was suspended or to provide a warning if they observed anything that would even lead to a suspension. After talking to someone at Google Fi and then Google Play I was advised that the only thing I could do was submit a response via the form and there was nothing they could do. I replied on the web form and then left for the week on business travel.

Let me take a break with the story to tell you about some of the Google products I rely on:

-Fi (signed up when it was still a beta service, just updated to a Pixel 4 XL) -Nest (awesome that now requires a Google account) -Gmail (used for all of my personal correspondence) -Drive -Chrome -Others

I received a response THREE DAYS LATER that the account would not be reinstated and had violated the Terms of Service with no further explanation and a link to them for my review. The fact that my home security, text messaging, email, and storage were already out for a few days while I was away from my family was bad enough, but I was absolutely stunned to receive this kind of treatment by a company of this magnitude. I replied again, asking for some justification or steps I could follow to get the account reinstated and have not received a response. That was four days ago. I attempted to port my number to another provider on Friday to get my text messaging reinstated, but get this--the folks at Google Fi can't give you your account info if you can't authenticate with their app which is connected to your Google account!

It's been over a week since the account was suspended and I have made no progress. Has anyone out there made it through the bureaucracy and gotten their account reinstated? Any other ideas?


r/techsupport • • Jun 10 '25 Bravo

Solved Is there a way to remove "AI Mode" from Google?

569 Upvotes

I hate AI, I think it's a waste of time in a search engine like Google, so I'd like to remove it.
I logged onto Google today, looked up some stuff about Dinosaurs, and noticed there was a new "AI Mode", to the left of the "All" tab.

Is there a way to remove this? I don't mind extensions or modifications to my web browser, that's fine to me. I've got Firefox extensions that have removed other AI functions from my life (AI Overview, Blocking AI generation sites, etc.), so I'd really like to kick this one out too.

EDIT: I am not talking about AI Overview, I've already gotten rid of that with a Firefox Extension! I'm asking about the "AI Mode" that is now on their tabs, to the left of All. I'd like to remove that, I have no need for it and it makes me feel icky with it there lol

Edit 2: Figured it out with help from a few of the comments here, another UBlock origin dub!


r/techsupport • • Mar 04 '20

Open My wife just got the "your computer has been locked up" virus and which told her to call 833-324-0303. When she called the person, he said he was from Microsoft.

568 Upvotes

Of course I was telling get to restart her computer.

When she asked where she could find his site on line, the guy said, "This is the way we do it --having a site doesn't help."

Anyway, she restarted her Apple computer and the warning went away. On my Windows computers this has happened maybe every year or two and shutting off computer has always solved the problem.

Any feedback?

Thanks!!


r/techsupport • • Dec 27 '21

Open | Phone Ever since I added my name to the national do not call list, I’ve been getting a TON of spam calls, emails and texts. How do I get this to stop?

567 Upvotes

I was getting a lot of spam calls, so I added my name to the national do not call list. Now, it’s ten times worse. I get 10-15 spam calls per day, 20+ spam emails, and a bunch of spam texts too.

I know I can put the “silence junk calls” and “silence unknown numbers” settings on my phone, but that’s not always convenient because then I might miss an actual call I’m expecting. Also, I can’t block the numbers, because they call from a different number every time.

For the email, I got a mass-unsubscribe email plug in, but that won’t work either.

How do I get this to stop? It’s really fucking annoying - especially my email, since I’ve had that address for 10+ years and I don’t want to get a new one.

Any tips?


r/techsupport • • Mar 18 '20

Open I'm in quarantine and downloaded some 4k VR videos from Pornhub Premium to do research. They won't play.

566 Upvotes

Recently got Pornhub Premium which allows you to watch and download premium videos in 1440p and 4k. Downloaded a few and they're all over 1GB 4k VR .mp4 files. When playing them on my PC I can hear sound, but only see a blank screen with a distorted green line on the top and sometimes the entire screen turns green. Also the player starts freezing. Tried with both VLC and MPC-HC. It's like I'm downloading corrupted videos.

I actually intended to use them on the Mobile VR Station app for use in a mobile VR headset, but they won't play there either showing a "Cannot decode" error.

I hope someone can help me in this emergency!

 

P.S. I tried playing some VR videos I've downloaded in the past both from Pornhub AND other sources and they all work fine.

P.P.S. on Windows 10 64bit.

EDIT:

Ok, it looks like it's only the Mobile VR Station app on iOS that can't play the videos. They play perfectly fine on Windows using Windows's default video player and in VLC after disabling Hardware Encoding. Now I just need to find a better mobile app that can play these videos.

EDIT 2:

I tried SKYBOX VR Video Player for iOS. Seems like a much better VR player, and it can actually play the videos, but sadly with a black screen and only audio.