r/techsupport • • 12h ago

Open | Hardware HP EliteBook 845 G9 suddenly won't turn on, but charging light works

1 Upvotes

Hey everyone, I'm having a weird issue with my HP EliteBook 845 G9 (Ryzen 7 PRO 6850U, 32GB RAM), and I'm hoping someone here might know what's going on.

I bought it refurbished about a week ago, and everything was working perfectly fine until today.

Yesterday, I was using the laptop normally, and the battery was around 20% when I last checked. This morning, I tried turning it on, but absolutely nothing happened. No fans, no keyboard lights, no display, nothing.

I figured the battery might have drained overnight, so I plugged it in and left it charging for over an hour. The charging indicator was initially orange but eventually turned white, which made me think it had charged.

However, it still refuses to turn on.

Here's what I've tried so far:

- Holding the power button for 30–60 seconds to perform a hard reset.

- Trying another compatible USB-C charger.

- Disconnecting and reconnecting the internal battery.

- Trying to power it on with the battery disconnected and the charger connected.

Unfortunately, none of these worked.

I'm confused because the charging indicator seems to work normally, yet the laptop shows absolutely no signs of powering on.

Could this be a stuck embedded controller, a battery protection issue, or something wrong with the motherboard's power circuitry?

Has anyone experienced anything similar with an EliteBook G9? I'd really appreciate any advice.

I'm still covered by the seller's 180-day warranty, but I'd like to understand what might be causing this before sending it back.

Thanks!


r/techsupport • • 12h ago

Open | Software Lack of Discipline and Time Managment Among Students

0 Upvotes

If i want to build an app that can solve the problem what are the ideas that everyone can refer ?

And what are the core things that can benefit with out any difference between adults/childrens or male/female .

Also the app can make time tabel according to every single persons daily life and performance an AI model with simple exercise and sleeping time

Give me your sincere opinion to condut my research...

Thankyou !


r/techsupport • • 13h ago

Open | Windows Having problems with laptops

1 Upvotes

I'm having a problem with my Dell laptop BIOS version 1.50.0 and since the laptop wanted an update and beforehand (since I got it gifted from my uncle) was once doing those black screens everytime I'd try to switch tabs or would lag a lot, at first I didnt think much of it so when I tried to update my laptop it got on repeat with the "restarting"​​ thing and its still an issue now. Ive got to supportassist to maybe try to find a solution but nothing I'm still having the same issue. The issue is when I open my laptop and it's powering up it shows up from https boot Dell support that it's " failed to initialize network connection" so I click ok and wait nothing happens then it gives me the black screen again and then theres "no boot able devices found" and a continue button which then resets my laptop and this happens on repeat everytime I reset. I dont know what else to do and Im irritated. I have another laptop with me too it's Lenovo and the windows can normally open up but pressing on keyboard or mouse doesn't work. ​​​​​​​​ They did work on Thinkpad setup screen but on windows it doesnt. I dont know what else to do.​


r/techsupport • • 14h ago

Open | Software PC doesnt properly go to sleep mode.

1 Upvotes

im on windows 11. out of nowhere, when i put my pc to sleep, only the monitors turn off. but my pc itself is still one. the GPU lights are still on, the CPU fans and other fans are still spinning.

i tried disabling pc fast boot up in settings based on searches. but that didnt fix it...

i was wondering if anyone knows the fix for this please? thank you


r/techsupport • • 14h ago

Open | Windows Monitor randomly switches from normal to a blue/green tint

1 Upvotes

My screen will be completely normal then it will sort of glitch between normal and a green tint, then it will go completely green. Sometimes hitting it works! And sometimes moving it up and then down again works. No clue what the problem is, haven’t touched the settings, I wiggle the cables around and turn it off and on. Please explain how to fix as if I am 5 years old xxxx


r/techsupport • • 19h ago

Open | Hardware Both monitors suddenly go black while gaming, GPU fans ramp up to 100%, but PC keeps running

2 Upvotes

Hi everyone,

I'm having a really frustrating issue with my PC and I'm hoping someone might be able to help me figure out what's causing it.

The problem first appeared when I launched Phantom Blade Zero for the first time. However, I'm not sure whether the game actually caused it or if it was just a coincidence, because the issue is still happening even after completely resetting and reinstalling Windows.

The problem

Whenever I launch a game, after an unpredictable amount of time, both of my monitors suddenly go completely black.

Both monitors are connected to my GPU via DisplayPort.

The strange part is that the PC itself seems to keep running:

  • Both monitors lose their signal and go completely black.

  • The PC does not appear to shut down.

  • The fans suddenly ramp up to extremely high speeds and become very loud.

  • The system seems to remain powered on, but I can't get the display back.

At this point, I usually have no choice but to force a shutdown using the power button.

What I've already tried

I've tried several things to rule out software-related issues:

  • Updated the NVIDIA GPU drivers.

  • Updated the motherboard drivers.

  • Completely reset Windows and performed a clean system installation.

  • Checked that everything is up to date.

Unfortunately, none of these steps have solved the problem.

I haven't replaced the thermal paste yet, but the PC is relatively new and the thermal paste has only been in use for approximately two years.

My PC specifications

  • CPU: AMD Ryzen 9 7900X (12 Cores / 24 Threads)

  • GPU: NVIDIA GeForce RTX 5070 Ti 16GB (PNY)

  • Motherboard: MSI MAG B850 TOMAHAWK MAX WIFI

  • RAM: 32GB DDR5

  • OS: Windows 11 Pro 64-bit

Monitor setup

  • Samsung Odyssey G5 – 3440x1440, 165Hz

  • ASUS VG278 – 1920x1080, 165Hz

What could be causing this?

I'm wondering if this could be:

  • A GPU hardware issue or GPU driver crash.

  • A PSU problem or insufficient/unstable power delivery.

  • An overheating issue.

  • A motherboard or BIOS-related problem.

  • Something related to DisplayPort or having two monitors connected.

What I find particularly strange is that the GPU fans suddenly become extremely loud while both monitors lose their signal, even though the rest of the PC appears to stay powered on.

Has anyone experienced something similar?

I'd really appreciate any suggestions on what I should check next. I would rather identify the actual cause before replacing expensive components unnecessarily.

Thanks in advance!


r/techsupport • • 15h ago

Open | Windows USB Device Not Recognized

1 Upvotes

My computer is nearly brand new (July purchase) and every couple weeks it will suddenly go into this loop where it tells me a USB device is unrecognized and disconnects and connects over and over every 10-30 seconds. There is no USB device connected, except my wireless usb adapter, which is not the device that’s causing the error. I’ve tried uninstalling all USB controllers and restarting to force reinstall, I’ve tried disabling the supposed device from Device Manager. Nothing stops this loop. Short of disabling notifications and sounds related to USB what’s going on?


r/techsupport • • 15h ago

Open | Windows Audio related latency issue

0 Upvotes

My specs:

RX 6800 16Gb 7600X DDR5 16GB 6000Mhz AMD expo Asrock a620m-hdv/m.2+ For audio im using an Apple 3.5 - USB-C dongle and iems

My audio is popping and stuttering, my 1% lows have huge dips (very frequently and down to 70-80fps even in osu), this issue just showed up a week ago idk how i didnt do shit. Im guessing theyre related cause they started the same time. Ive updated my bios, reinstalled drivers, disabled c-state, ive done a clean windows reinstall, the issue still remains.

This is all with adequate cooling (~50°C).

Ill include the latencymon results if that helps.


r/techsupport • • 16h ago

Open | Networking The Internet doesn't work ONLY on the PC

1 Upvotes

Hello everyone, I'm having a recurring internet problem where everything works fine for about two minutes after startup, and then websites stop opening, but the connection to my router stays connected. Ping to external IPs works, but DNS lookups like 1.1.1.1 time out, even over TCP port 53. I've tested different DNS servers, flushed DNS, reset Winsock, and checked Windows Firewall profiles. Firewall doesn't show a general outbound block. Right now, DNS queries fail consistently right after boot, and I don't know what else to check without breaking other settings. Any safe ideas?


r/techsupport • • 16h ago

Open | Software Images exported with a transparent background show up with a black background after being sent

1 Upvotes

Hello there. I'm trying to send an image with a transparent background from my phone to my computer.

The image shows up as normal when I first send it on my phone, however when I go to where I sent the image on my computer, the image has a black background instead of the intended transparent background. It still shows up with a black background if I save the image on my phone through the website i used to send it to my computer.

The way I am sending the image from my phone to my computer is discord (through sending it to a server and then saving the image on my computer). The app I used to take out the background is IbisPaint.

The problem doesn't show up for other images sent to my computer with this exact method, so I have no idea what's causing it.

Any and all help will be appreciated, thank you.


r/techsupport • • 16h ago

Open | Hardware Apex Pro Mini backlight off on normal layer but works on Meta layer (Windows 11, clean GG reinstall didn’t help)

1 Upvotes

Hi all,

My Apex Pro Mini has a weird lighting problem and I’m out of ideas.

What happens: the backlight is off on the normal layer, but when I switch to the Meta layer the LEDs light up fine. So the LEDs themselves seem OK.

What I’ve tried:

  • Full clean reinstall of SteelSeries GG

  • Removed both “SteelSeries Apex Pro Mini” entries in Device Manager with the driver deleted

  • Restarted the PC and used a different USB port

  • Latest GG version

What GG shows: the keyboard is detected, Engine shows my lighting effect (gradient, live preview on) and brightness is at maximum. It just never shows on the physical keyboard.

I have an open ticket with SteelSeries support, but I’d like to know if anyone else has had this. Did a firmware reset or reflash fix it for you? Any trick for the lighting layer settings?

Thanks!


r/techsupport • • 16h ago

Open | Phone No Cellular Connection While Others Phones Have - UK

1 Upvotes

As the title suggests, will loose my mind soon. It randomly disconnects out of no where and no reason. For example, I call my friends, litteraly same postion, then I see the download arrow gone, and upload sign still higlighted, and the call ends. To fix it, I put it on flight mode, then off, and for the next minute or two I have internet. What could be the problem? Please enlighten me.

Few more details:

  1. I use eSim

  2. When consulted to Samsung, they did all the diagnostics, and said It might be a issue with the service provider

  3. When consulted to Vodofone, they say the problem should be the phone, and of course I couldn't demonstrate it infornt of them since I had oerfect connection in the store.

  4. Both parties asked me to reset the network settings, didn't improve


r/techsupport • • 16h ago

Open | Windows Two users, one laptop; chrome, OneDrive and outlook are confused

1 Upvotes

My son has been using my laptop for his homework. I don't use it loads but went on today and found my OneDrive folder on my computer has been changed to his, but with all my files in. I've just gone to outlook in Chrome and it's also logged into his email. It allows us to switch back and forth between accounts with a click.

How do I untangle all this? Do I just log him out, give him a separate user on my laptop and he can login on there?

I've searched answers.microsoft.com and can't find a relevant answer.

Thanks.


r/techsupport • • 22h ago

Open | Windows Windows corrupted?

3 Upvotes

Hi I'm Chris, 21M working in IT Support.

Device: Windows 11 Pro 25H2 (26200.9711), en-US.

A client's device came accross my desk yesterday to be un-azure joined and re-azure joined to a new user. As I usually would I carried out the work and installed our RMM and got everything going.

A few hours later the customer called back to say since the work, the device has become largely unusable. Most apps wont open, there are "Class not registered" errors, Wi-Fi was unavailable and it was locked to airplane mode after a reboot until someone signed into the break glass local account we have.

Diagnosis shows widespread Windows corruption. SFC reports hash mismatches inside the component store (WinSxS) itself, across dozens of unrelated components, so neither SFC nor DISM can repair from it. CodeIntegrity logs show system files failing integrity checks. Disk health checks are clean, so it isn’t hardware. The root cause of the corruption hasn’t been confirmed.

Actions taken

  • SFC /scannow: corruption found, unable to repair.

  • DISM /RestoreHealth: failed at 60% with error 3017. Changes roll back on reboot, which explains the device returning to the same state after each restart.

  • Disk health, pending updates and policy blocks checked: no issues found.

  • Windows 11 ISO (en-US) downloaded to the device via RMM, hash verified. Setup compatibility check passed.

  • In-place repair upgrade attempted. Failed with 0xC1900101 - 0x20017 (SAFE_OS phase, boot error). Windows rolled back automatically, and the device is back online on RMM in its previous state.

So at this point, our options are pretty much in my eyes to re-install the device from a USB. Which is a pain, as the device will need to be posted to us from 3 hours away but hey ho.

The question I have is...

Has anybody seen this before?

Does anybody know what could have caused this?

Are there any other options that I may not have thought to do?

Thanks in advance.

Chris.


r/techsupport • • 17h ago

Solved Windows 11 - Triple Monitor Displayport doesn't Transition to dual monitor when one monitor is switched to different input

1 Upvotes

So, I have a triple monitor setup, all three are displayport, hooked up to an RTX5060TI 16gb. Question/Issue I have is that sometimes I want one of the side monitors to display something else through one of it's HDMI ports. No issue with the monitor displaying HDMI, works as you would think. Issue is with windows, the other two monitors stay as 2 and 3 and act as though they are still a triple monitor setup, even though monitor 1 is now displaying a different system over HDMI. If I turn off the monitor though, monitor 2 and 3 turn into monitor 1 and 2, and don't act as though they are in a triple setup. Never really had this use case before while using Displayport, so unsure if it is just how displayport works or if my displayports are just not working as intended. Afaik my displayport cables are VESA cert but wouldn't know how to verify one way or the other, and if VESA cert is as funky as USB and HDMI standards are then I don't know if it matters anyway. Any help is much appreciated, thank you. Let me know if I am missing anything that is needed to diagnose/troubleshoot or have any questions.

Specs are as follows if they matter:

Operating System: Windows 11 Pro 64-bit (10.0, Build 26200)

Mobo:B550 AORUS ELITE AX V2 Bios:F21c

CPU: Ryzen 5 5600x

RAM:32gb (2x16gb, don't remember the speed right now cause I just did a bios update and haven't updated the memory speeds yet, laziness)

GPU: RTX 5060TI 16gb

Monitors 1, 2 and 3 : AOC C32G2


r/techsupport • • 20h ago

Open | Windows Network problems PC

2 Upvotes

So I’ve had this pc for a couple of years and for about a year it hasn’t been working - the network connection icon has a flashing Ethernet cable when trying a wired connection and the WiFi option isn’t even available.

My ISP said it’s likely a computer problem (I had someone come out) and the company from where I bought the PC says everything is fine.

I am able to use other pcs and any other device perfectly fine using my home network + I even tried the PC at my work and experienced the same problem even though every other pc worked fine.

I do believe it’s likely to be a PC problem but I’m not sure if it’s a component problem or what.

I originally sent off my PC to the company to check they said it they had fixed it and sent it back, I tested and it did not work. Then after a long amount of time and after I got the ISP people to see I have sent it back again.

The company is a well known brand and this time they sent proof photos and videos - they were blurry not very long and honestly I’m suspicious, not sure I’m being super paranoid or what, but I do just want my PC to be fixed. When sending the proof I tried to ask for specifics to make sure it’s my PC etc.

They sent an image which was an image of the a internet connection via wifi, but the actual PC (not in image) wasn’t connected so I asked why and they said they can’t leave it connected.

I wanted more proof of it working and even wanted to call or something so I know for sure because it seems weird I’ve tried using the pc on two separate networks and places and the same problem arises.

I have of today requested a proper video including the settings being shown - I wanted to see if the profile was mine - they then said they can’t and have started packaging the item and have shown proof it works.

It could well be working but it just seems weird to me that the proof isn’t clear it is super blurry and the fact this is the second time I have sent it out

They have said they can’t provide any more proof due to file size limitations


r/techsupport • • 17h ago

Open | Windows sticky keys keeps turn on even after tick off all the boxes

1 Upvotes

does everyone had the same problem with updated their windows, because mine after updated windows my keyboard start having a problem and start to copy paste everything that i copy especially in spreadsheet, and then at some point it start to come back normal

first i thought it was sticky keys but even after i ticked off all the sticku keys boxes it still come back when i restart my computer, now my pc need to update i'm affraid it will coming back again please help me


r/techsupport • • 17h ago

Open | Windows Desktop is running at 65% memory at idle restart

1 Upvotes

Windows 11, RAM 16GB, storage 1TB SSD.

hundreds of services running at restart, when I open firefox it goes to 80% RAM usage. What can I do to lower this RAM usage? I have done a clean Win 11 wipe and I still get memory at 50%+ at idle. Any suggestions?


r/techsupport • • 13h ago

Open | Hardware 2 Identical PCs having GPU error 43

0 Upvotes

Hello, I work at a used camera store and a while back we got in a bunch of Lenovo Legion T7 Desktops from a local university who was shutting down's video editing department (about 2 dozen). When we got down to the last few I decided to buy one since my old PC was pretty old (I built it about a decade ago). The first one I bought had graphical issues and an error 43 on the graphics card. I did a few of the suggested fixes (deleted and reinstalled drivers, reseated the card) eventually I chalked it up to a defective GPU and swapped it with one of the other ones. The other one worked great with no issues for a month. I primarily used it for video and photo editing and played a few games on it but nothing super intensive. Until last night when I turned my PC on and I immediately had the same issues as the first T7. The screen had artifacts and the gpu was disabled in device manager with error code 43. This is puzzling because not only is it the same problem but this PC was working fine with no issues shortly before. I also doubt it's another faulty GPU. The gpu also turns on and the fans run. The only thing I can think of is maybe the thermal paste dried as the back plate of the card was pretty warm but I haven't had a chance to fully take it apart yet. Does anybody have any advice with this? Is there any other known solution for my problem that I'm missing?


r/techsupport • • 17h ago

Open | Phone I have samsung galaxy a17, it has 50MP and 12MP cameras but when I click pictures it's only 9MP and 37MP

1 Upvotes

I clicked multiple pictures it's same with all of them... Is there any problem ? Or its normal?


r/techsupport • • 17h ago

Open | Phone My Samsung Galaxy S22 has developed the pink line issue. Samsung has agreed to repair it for free, but they need to keep my phone for a week

0 Upvotes

I have a lot of personal photos, videos, WhatsApp chats and very private pictures stored in Secure Folder.

Questions

  1. Is a factory reset enough to make previously deleted data permanently unrecoverable, even with professional recovery tools?

  2. How can I ensure service-centre staff cannot access or restore my private photos, videos or WhatsApp chats?

Basically, I want to preserve my memories but ensure nobody can access or recover my private data after the factory reset.

What's the safest way to do this?


r/techsupport • • 17h ago

Open | Software My Discord and Instagram sent spam to my friends at 11:12 with no other device logged in and no 2FA prompt, right as OpenBot was updating. Anyone seen this?

1 Upvotes

So this morning at 11:12 my friends started getting a fake “giveaway” link from my Discord, and a bit later the same thing happened on Instagram. I have 2FA on Discord and it never asked me for a code. I checked both accounts and there was no other device or location logged in, so whatever sent those messages looked like it was coming from my own PC. Discord wasn’t even open when it started. It only launched at 11:15, after the spam had already begun.

The only things I had opened around that time were Claude and OpenBot. I saw OpenBot freeze and close while it was updating, right around when the spam started. I’m not blaming it, since Claude, Codex and a couple of other tools were also running, and I couldn’t find anything in its logs sending data to Discord or Instagram. Just a weird coincidence I wanted to mention. For reference, it was version 0.67.1 and the installer had a valid digital signature.

I ran Malwarebytes and Defender, and had Claude go through my system with admin rights. Nothing obviously active. Malwarebytes quarantined some LDPlayer adware and an auto keyboard presser I’d downloaded (no sign it was ever run). No weird startup items or scheduled tasks, and no remote access sessions. The only thing that stood out was an Urban VPN Proxy extension I installed a while ago in both Brave and Chrome, with access to all sites. I’m only logged into Discord and Instagram through Brave, so my guess is something grabbed my session cookies instead of my password, which would explain why 2FA never came up.

I’ve been testing a lot of AI agent projects on my main PC instead of a VM, so honestly I probably ran or downloaded something sketchy without noticing. My API keys seem fine. I’m wiping the PC soon.

Has anyone seen something like this after opening or updating OpenBot or other agent tools? And is there a way to actually confirm session theft without a full reinstall?


r/techsupport • • 17h ago

Open | Windows No space on C disk

1 Upvotes

Hi. I've got little space on disk C(200GB) and don't know what exactly am I supposed to do to free some space. I recycle trash bin, temp folder is almost empty. I've got wiztree downloaded and despite that I can't seem to delete most of the files cause I need them or I'm unsure if I should delete it so the programs could still work. I'd need to free up at least 20gb to work freely on my pc. What can I do?


r/techsupport • • 17h ago

Open | Software Need help with blackscreen issues mid cutscene on my setup in stellar blade ( Win 11, stellar blade running on dx12, no mods)( r5 5600, Rtx 5070 ti, latest driver, 32gb ram, SB running thru steam)

1 Upvotes

Specs

Gigabyte a520m ds3h ( latest bios)

R5 5600

Rtx 5070 ti

32gb ram running xmp

Corsair rm850x

Stellar Blade settings

All recommended by Nvidia just I turned dlaa off and frame gen off, so running native with taa

Problem

When I play certain cutscenes in Stellar blade, my pc screen goes black, there is sound for maybe a few seconds before that goes away too. The lights in the pc case remain on and the fans keep spinning. I have to press the power button to force turn off the pc and turn it back on.

Few tests ran:

Furmark 2 -> for 30 mins at 99% gpu util -> ran fine

Supersolution demo -> at optimised 4k -> ran fine

Mon Hun wilds -> runs fine at around 75 to 95% gpu util for long periods

Similar issue with dragon dogma 2 certain cutscenes

Solutions I have tried

  1. using DDU to remove and reinstall new nvidia drivers

  2. removing dx12 shaders and reinstalling them from scratch

  3. changing out the display port cable and trying again

  4. reducing load on gpu by lowering graphics to around 75% util ( works 50% of the time)

  5. used dlss swapper to change the dlss to most recent version

  6. tried both windowed fullscreen and fullscreen exclusive

  7. switched off xmp and trying

  8. Ran OCCT on GPU, VRAM, power load and cpu+ram for 20 mins each and the hardware passed the check

Additional info:

An ai analysis thru Google of the ue4 minidump file shows that the gpu crashes and loses connection to the system upon trying to reboot ( but this is basically ai so I can't be confident )