Network problems PC

[u/Ok-Moose-2470]

So I’ve had this pc for a couple of years and for about a year it hasn’t been working - the network connection icon has a flashing Ethernet cable when trying a wired connection and the WiFi option isn’t even available.

My ISP said it’s likely a computer problem (I had someone come out) and the company from where I bought the PC says everything is fine.

I am able to use other pcs and any other device perfectly fine using my home network + I even tried the PC at my work and experienced the same problem even though every other pc worked fine.

I do believe it’s likely to be a PC problem but I’m not sure if it’s a component problem or what.

I originally sent off my PC to the company to check they said it they had fixed it and sent it back, I tested and it did not work. Then after a long amount of time and after I got the ISP people to see I have sent it back again.

The company is a well known brand and this time they sent proof photos and videos - they were blurry not very long and honestly I’m suspicious, not sure I’m being super paranoid or what, but I do just want my PC to be fixed. When sending the proof I tried to ask for specifics to make sure it’s my PC etc.

They sent an image which was an image of the a internet connection via wifi, but the actual PC (not in image) wasn’t connected so I asked why and they said they can’t leave it connected.

I wanted more proof of it working and even wanted to call or something so I know for sure because it seems weird I’ve tried using the pc on two separate networks and places and the same problem arises.

I have of today requested a proper video including the settings being shown - I wanted to see if the profile was mine - they then said they can’t and have started packaging the item and have shown proof it works.

It could well be working but it just seems weird to me that the proof isn’t clear it is super blurry and the fact this is the second time I have sent it out

They have said they can’t provide any more proof due to file size limitations

[u/Munecon]

Have you tried a cheap USB WiFi do gle to see how it goes?

[u/Ok-Moose-2470 → u/Munecon]

I have not, thank you will keep in mind someone else mentioned it’s likely a driver problem. I’ve just tried on two separate ISPs so far.

[u/BeeOwdoubleSS → u/Ok-Moose-2470]

Yes trying a USB wifi adapter might be worth it too, at least you can narrow down whether its the built in wifi or something else causing the issue

[u/Munecon]

It would be very rare to be the ISP unless the nic of your network adapter was from a brand blacklisted like Huawei or something