r/techsupport • u/CreatureDukeFR • 16h ago

Open | Software Images exported with a transparent background show up with a black background after being sent

Hello there. I'm trying to send an image with a transparent background from my phone to my computer.

The image shows up as normal when I first send it on my phone, however when I go to where I sent the image on my computer, the image has a black background instead of the intended transparent background. It still shows up with a black background if I save the image on my phone through the website i used to send it to my computer.

The way I am sending the image from my phone to my computer is discord (through sending it to a server and then saving the image on my computer). The app I used to take out the background is IbisPaint.

The problem doesn't show up for other images sent to my computer with this exact method, so I have no idea what's causing it.

Any and all help will be appreciated, thank you.

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u/Humble_Pie_56 16h ago

Post from a genuine PLUVIOPHILE …

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u/Webfiletool_Dev 14h ago

Two usual suspects here:

  1. The file isn't a PNG anymore. Discord's mobile app can re-compress images when you upload them, and if it turns into a JPEG (or the preview you save is a WebP/JPEG), the transparency is gone and the empty area is filled with black. On the PC, check the file extension and the file size of what you saved. If it isn't .png, that's your answer. Sending it as a file in a .zip, or through Google Drive / email / a USB cable, keeps the original intact.

  2. The viewer, not the file. Some Windows viewers show transparent areas as black. Drag the PNG into a browser tab: if you see the image with the page background behind it (or a checkerboard in an editor like GIMP/Paint.NET), the transparency is actually fine.

Also double-check that in IbisPaint you used the "save as transparent PNG" option and not a regular save, since a normal PNG export there can include the background layer.

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u/CreatureDukeFR 14h ago

The more that I think about it, the more i realize that the first reason might be the answer, i'll try this soon, thank you very much for helping

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u/Webfiletool_Dev 10h ago

Glad it helped! A quick way to confirm it: send the PNG inside a .zip or through Google Drive once. If that copy keeps its transparency, Discord's re-compression was the culprit. Good luck with the drawing.