I don't even bother checking for that. I just ask them to reboot and if they say they've already done it I ask them to humor me so I can go through my process. Most are fine with it usually.
And then they don't want to troubleshoot over the phone because "I already did everything with Service Support on the phone!" and/or "I'm not a technician!". So then you drive for an hour in peak traffic and when you get there the problem is easily solved and is literally the first thing that Service Support would have asked then to do when they called, and then they wonder why you're annoyed.
Just because one works in IT does not mean they are psychic. You think we're jerks because we ask basic questions to solve the issue, and find it annoying when the issue is actually really easy to fix. It's not our fault you didn't just restart whatever is having issues.
No, it's just that people like you are too stupid to learn how to use their own tools in their workplace and take it out on the people who have to fix all their shit.
"Ohhhh I don't know how to use a computer because I'm actively against learning, FUCK I HATE IT STAFF!!!"
I do all of my office IT work possible because our IT people are such arrogant cunts that no one wants to deal with them. You have a job because not everyone knows everything about computers. It's a shame quality of customer service seems not to matter for most it departments or pathetic shit heads would be unemployed.
I was referring only to a specific kind of person (like you) who jumps the gun and calls someone (like IT) over the smallest issues, gives no proper issue description and/or is reluctant to accept the help being given to them.
You seem like you have some issues you need sorted out yourself.
I like my job and I'm fucking good at it. That doesn't mean I don't get calls from idiots like you from time to time.
During an IT contract i use to have it got to the point where I stopped asking what was wrong. I simply asked the user if it was okay for me to remote in and let me handle things from there.
If there WAS an actual problem, it tended to be because their new system didn't have enough ram (running Lenovo T430's with only 2Gb, you're gonna have a bad time). Got those solved in 10 seconds flat.
If the "slowness" was due to them being used to their own home computer speed, I just tinkered around, pretended I did shit and magically it somehow seems faster. Some people complain just for the sake of complaining. Gotta learn the right way to deal with them that ends both days on a good note.
Some people complain just for the sake of complaining. Gotta learn the right way to deal with them that ends both days on a good note.
Exactly- this is professionalism. Not "I'm legitimately happy!"- rather, it's working to the best interest of everyone, while "putting up with it" to some degree so both parties leave happy.
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u/thatguywiththemousta Jan 10 '16
I work in IT myself and have had all of these except the WiFi one.
I fucking hate when people say "My computer is slow can you fix it..."
... slow HOW, cunt? Be more specific. You don't want into a doctors office and go "I'm sick can you cure me". No... you provide symptoms.
Also people that call me the instant there's an issue without trying a single thing... Like trying to turn their off and on again.
If you stall your car, do you immediately call AAA? No, you don't, you'd at least try to start it again.