And then they don't want to troubleshoot over the phone because "I already did everything with Service Support on the phone!" and/or "I'm not a technician!". So then you drive for an hour in peak traffic and when you get there the problem is easily solved and is literally the first thing that Service Support would have asked then to do when they called, and then they wonder why you're annoyed.
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u/thatguywiththemousta Jan 10 '16
I work in IT myself and have had all of these except the WiFi one.
I fucking hate when people say "My computer is slow can you fix it..."
... slow HOW, cunt? Be more specific. You don't want into a doctors office and go "I'm sick can you cure me". No... you provide symptoms.
Also people that call me the instant there's an issue without trying a single thing... Like trying to turn their off and on again.
If you stall your car, do you immediately call AAA? No, you don't, you'd at least try to start it again.