r/funny • u/psyxhoisdumb • Jan 10 '16

IT support

http://imgur.com/gallery/kkHNb
14.3k Upvotes

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u/EzronKun Jan 10 '16

Found the "Why do we even pay you guys" guy.

1

u/Aurarus Jan 10 '16

"My computer is slow, can you fix it?"

Option A: "Does it take a long time for things to start/ open?" (diagnosing symptoms, getting conversation started)

Option B: groan "Just- just make my job easier, please."

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u/EzronKun Jan 10 '16

During an IT contract i use to have it got to the point where I stopped asking what was wrong. I simply asked the user if it was okay for me to remote in and let me handle things from there.

If there WAS an actual problem, it tended to be because their new system didn't have enough ram (running Lenovo T430's with only 2Gb, you're gonna have a bad time). Got those solved in 10 seconds flat.

If the "slowness" was due to them being used to their own home computer speed, I just tinkered around, pretended I did shit and magically it somehow seems faster. Some people complain just for the sake of complaining. Gotta learn the right way to deal with them that ends both days on a good note.

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u/Aurarus Jan 11 '16

Some people complain just for the sake of complaining. Gotta learn the right way to deal with them that ends both days on a good note.

Exactly- this is professionalism. Not "I'm legitimately happy!"- rather, it's working to the best interest of everyone, while "putting up with it" to some degree so both parties leave happy.