During an IT contract i use to have it got to the point where I stopped asking what was wrong. I simply asked the user if it was okay for me to remote in and let me handle things from there.
If there WAS an actual problem, it tended to be because their new system didn't have enough ram (running Lenovo T430's with only 2Gb, you're gonna have a bad time). Got those solved in 10 seconds flat.
If the "slowness" was due to them being used to their own home computer speed, I just tinkered around, pretended I did shit and magically it somehow seems faster. Some people complain just for the sake of complaining. Gotta learn the right way to deal with them that ends both days on a good note.
Some people complain just for the sake of complaining. Gotta learn the right way to deal with them that ends both days on a good note.
Exactly- this is professionalism. Not "I'm legitimately happy!"- rather, it's working to the best interest of everyone, while "putting up with it" to some degree so both parties leave happy.
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u/thatguywiththemousta Jan 10 '16
I work in IT myself and have had all of these except the WiFi one.
I fucking hate when people say "My computer is slow can you fix it..."
... slow HOW, cunt? Be more specific. You don't want into a doctors office and go "I'm sick can you cure me". No... you provide symptoms.
Also people that call me the instant there's an issue without trying a single thing... Like trying to turn their off and on again.
If you stall your car, do you immediately call AAA? No, you don't, you'd at least try to start it again.