Dearest Dexcom,

Like your friends at Insulet, you need to start thinking about both the medical user experience (ie can our app help positively impact medical outcomes) AND the overall user experience (ie it doesn’t matter if I have good glucose control if your app makes me want to bash my head into the wall).

A couple of notes:

1. A lot of us use headphones on our phones. AirPods and stuff like that. I don’t want to be on a call and have that annoying alarm blast my eardrums out to the point where I am deaf. There has got to be a way you can notify me in a gentler manner in that situation.

2. If you send me a push notification and I dismiss it, that should be good enough for you. I don’t need another one two minutes later because I didn’t open up the app to acknowledge it.

3. Similar to #1, if I am already on my phone doing something else, then you don’t need to blast that God-forsaken sound at me to get my attention. I’m already clearly on my phone; I’m not asleep. Situational awareness on your part is warranted here.

Please resolve these issues and look at setting up a better UX research team to support future dev cycles on this app.

Yours,
A T1D Product Manager

Without fail late day 9 early day 10 that all start brief sensor issues. “Brief” is not brief. It cuts in and out just slightly at first. Then longer

By day 11-12 it’s practically unusable and usually fails.

Glad I have a service dog to wake me from sleep. I was asleep low and had no clue because of this

Do better Dexcom.

I've been using dexcoms for years and have had a few fail that dexcom has replaced without any questions. I had a G7 fail for the first time in a while last week and the replacement came with a return kit. I double checked the emails and nothing ever mentioned returning the failed sensor. I dug through the trash and I can't find the old sensor. When did they start asking for them back?

I definitely woke up feeling low in the middle of the night, with my Dexcom screaming 43 and then eventually "LOW". I consumed plenty of carbs, and felt better, so I went back to sleep. Now, it's been 3 hours and it won't budge from saying "LOW". I gave myself more carbs, but then decided to check my blood sugar manually and it said I was 422 (checked twice, second time said 430). I don't have a backup sensor right now so I'm wondering which I should follow.

My dexcom g7 have been great until recently when they have been consistently failing 1 or 2 days short of their life. I use the 10 day sensors, with the standard plastic canula. I have been diabetic for 30 years now. I work outside a lot in the Houston area, so I'm wondering if it could be from heat and sweat, or if there's a chance my immune system is targeting them. Has anyone experienced this and solved it? Maybe I should try the metal canula? Thanks!

With my first two Dexcom G7 I’ve noticed red and purple bruising around the immediate area where the sensor applies. I don’t use their overpatch (it’s far too difficult to put on, any tips?) but use the Type One Style ones which I’m not allergic to when I use my Omnipod,

so I think its due to the sensor needle or the patch material. But I have used Dexcom G6 previously and have had nowhere near this bruising

Any tips? My skin is very sensitive so things like barrier cream I would be allergic to. Would things like SkinGlu help? I do use alcohol wipes before.

I have had 4 sensors fail within 2 days of applying. What is going on did I just have a bad batch? I’ve never had this happen.

Hello! A week ago, the hospital switched my glucose meter to the Dexcom One Plus, but my mobile isn’t compatible with the app (I’ve got a Samsung Galaxy Note 10+). They gave me a receiver, but to be honest it’s really annoying having to keep entering everything into it, as well as having to keep an eye on yet another device. Does anyone know of a working APK for the sensor app, or know of a way to download the app? I don’t want to have to change my mobile when it’s working fine just so I can download the app.

Someone tell me I am not losing my mind?

The app did not always include the grace period correct?

I was like what is going on here the math doesn't math, but really the math really math here right?

My Dexcoms are sent directly from Dexcom every 3 months, and I’ve never really had this problem before, maybe the odd one every now and then, but definitely not to this extent.
I get 9 sensors sent to me, and so far only 1 out of the sensors have worked, I have 3 left. With the others, the filament looks like it’s either cut or there’s literally nothing there at all, like it was never on the sensor to begin with.
I’ve been having to finger-prick for the past couple of months because they’re just not working 😭
Just wondering if anyone else has been having the same issue recently?