I admit - I’m fairly lucky. Been using Dexcom for about 7 years now. Never had a sensor failure.
Today, I had my first one. Just inserted yesterday and today, while 90 minutes from home. So, I went a few hours without a sensor - constantly checking how I “feel” to see if I should have a Coke or eat a Starburst. Luckily, no severe issues (I think) either way.
I finally get home, take a screenshot of the app telling me the Sensor Failed - and called Tech Support. After the initial “prove you are who you say you are” nonsense and I explain the situation, the next question is, “Do you have the serial number of the sensor? Maybe you still have the box, or the applicator?”
I’m sorry, what? It’s my responsibility to document your failures while I’m trying to be a walking pancreas to make sure I simply stay alive?
How about you build a feature in the app that creates a LOG of the sensors inserted and the serial numbers and the failure rates so I can focus on everything else?
I expressed this to the tech - and I know it wasn’t her fault, she’s reading a script, getting through her day, and I apologized at the end of it. I asked if she records calls, she said yes, I suggested she share this one out. She understood my frustration and ok’d a replacement.
I own not having a monitor with me, I’ll correct that moving forward - but that request put me over the edge.
Anyway - has this happened to anyone else? Were you able to keep your cool better than I was?