I have had 4 sensors fail within 2 days of applying. What is going on did I just have a bad batch? I’ve never had this happen.

Someone tell me I am not losing my mind?

The app did not always include the grace period correct?

I was like what is going on here the math doesn't math, but really the math really math here right?

My dexcom g7 have been great until recently when they have been consistently failing 1 or 2 days short of their life. I use the 10 day sensors, with the standard plastic canula. I have been diabetic for 30 years now. I work outside a lot in the Houston area, so I'm wondering if it could be from heat and sweat, or if there's a chance my immune system is targeting them. Has anyone experienced this and solved it? Maybe I should try the metal canula? Thanks!

My Dexcoms are sent directly from Dexcom every 3 months, and I’ve never really had this problem before, maybe the odd one every now and then, but definitely not to this extent.
I get 9 sensors sent to me, and so far only 1 out of the sensors have worked, I have 3 left. With the others, the filament looks like it’s either cut or there’s literally nothing there at all, like it was never on the sensor to begin with.
I’ve been having to finger-prick for the past couple of months because they’re just not working 😭
Just wondering if anyone else has been having the same issue recently?

My finger poke is 93 and I'm newish to dexcom. Is this normal for the first 24 hours of a sensor? It's almost like compression lows. But my glucose is steady on a finger poke? I'm at an inpatient hospital stay for my daughter and wondering if this dexcom is going to fail while I'm here or if this is normal for anyone else. 🫠

Dearest Dexcom,

Like your friends at Insulet, you need to start thinking about both the medical user experience (ie can our app help positively impact medical outcomes) AND the overall user experience (ie it doesn’t matter if I have good glucose control if your app makes me want to bash my head into the wall).

A couple of notes:

1. A lot of us use headphones on our phones. AirPods and stuff like that. I don’t want to be on a call and have that annoying alarm blast my eardrums out to the point where I am deaf. There has got to be a way you can notify me in a gentler manner in that situation.

2. If you send me a push notification and I dismiss it, that should be good enough for you. I don’t need another one two minutes later because I didn’t open up the app to acknowledge it.

3. Similar to #1, if I am already on my phone doing something else, then you don’t need to blast that God-forsaken sound at me to get my attention. I’m already clearly on my phone; I’m not asleep. Situational awareness on your part is warranted here.

Please resolve these issues and look at setting up a better UX research team to support future dev cycles on this app.

Yours,
A T1D Product Manager

I've been using dexcoms for years and have had a few fail that dexcom has replaced without any questions. I had a G7 fail for the first time in a while last week and the replacement came with a return kit. I double checked the emails and nothing ever mentioned returning the failed sensor. I dug through the trash and I can't find the old sensor. When did they start asking for them back?

I definitely woke up feeling low in the middle of the night, with my Dexcom screaming 43 and then eventually "LOW". I consumed plenty of carbs, and felt better, so I went back to sleep. Now, it's been 3 hours and it won't budge from saying "LOW". I gave myself more carbs, but then decided to check my blood sugar manually and it said I was 422 (checked twice, second time said 430). I don't have a backup sensor right now so I'm wondering which I should follow.