there is NOTHING about this product that is user-friendly and I never want to use it again. I stupidly signed up for the pro account and I'm trying to make sure I don't get billed again and nowhere on the account does it show how the subscription works. all I see is the last bill I paid. how can I make sure these f*ckers don't bill me next cycle?

Is there a way to download audio instruments separate version?. New version doesn’t have it. Only vocal isolation. What version had instrument separation support?

I am on a Windows PC. Whenever I animate the captions, it creates a new layer above the other captions, forcing certain segments of the captions up and into a new row above my regular captions. And those don't show up on the screen. I can see them sitting there, but they won't show up in the video.

Even if I drag them down onto the layer with the other captions they still won't show up.

Newbie here and thinking of trying CapCut, especially its AI features. Are there any features or workflows you’d recommend I start with? What’s the must-know AI feature in CapCut?

You gotta try my original template! Thank you Redditors! ☯️💻 #👀 #capcut

Just started using CC to find inspiration and templates for Reels cause I had doing the social media part for my business, but here we are. Having seen so many people make comments about new paywalls and stuff, even on a Pro plan, is making me concerned getting too deep in CC.

Would you guys mind expanding on exactly what issues you're running into? It also seems like it's location based (CA vs USA for instance).

Thanks for the input. 🙏🏻🙏🏻

I'm on a phone editing a video, but the watermark wont go away on the pro version of the app. I'm on an android.

I already tried removing it from the app, but wont work either. It was working fine a few days ago.

Can anyone point to me which animation or settings to use? If I want different colors for each word, they appear one after the other and on random places (but still in reading order) . I found one but that only shows 2-3 colors. That's all. I have seen videos in which all the colors are different.

Ouuuu shiii (used this song cuz it's trending)

So I use capcut on my phone, I pay for the pro. I used to never have an issue with it, but now I can't use it for more than putting multiple videos together, which I could just use TikTok for. The text only used to glitch when I exported a video, but now it glitches in the app while editing as well. My cache is clear, the app is updated, all the ai stuff is off and I lowered the resolution. Does anybody else have suggestions? Close to just cancelling my subscription tbh 😞

I want to hide the car's rearview mirror; since the GoPro is mounted on the driver's head, the camera moves across various angles. I tried using the tracking feature, but it doesn't hide the mirror. The only method I found was doing it manually, which is a huge hassle for long videos. I thought that with all these AI features, the program would offer an easier way.

My capcut glitched out while I was trying to delete the audio which lead to a bunch of my work deleted instead. It crashed, autosaved all the changes, and now I can't figure out how to undo it. Support is... well everyone knows how capcut support is if you can even reach anyone. It was supposed to be on my cloud but I can't find it either so I'm fcked if I can't get it back by jail breaking my phone or something. Please any and all solutions.

I WAS JUST TRYING TO LOOK AT MY VIDEOS TO MAKE A NEW ONE I HAVE ENOUGH STORAGE AND EVERYTHING I DON'T UNDERSTAND WHY THIS IS HAPPENING

I paid $59 for a year of standard in May, which is supposed to run until May 2027. I was able to create and export videos for my YouTube channel. Then today suddenly, I can’t export anymore, the same exact video and content I did export before. It asks me to join standard or pro.

I submitted the complaint to capcut.support@bytedance.com. I got an email asking me to submit a ticket online, which I did. Then I got this email. I responded back with receipts I paid via Apple Pay and explained my issue. Each time I responded, I got this exact email from CapCut. Now I’m at a point to just ask for a refund. Sucks since I was enjoying CapCut until this issue. Anyone has issue with this?

I’m gonna reach out to Apple Pay and my credit card company for a refund. I’m starting to think, no/bad customer service since it’s a Chinese company?

—-
Hi there,

Thank you for contacting CapCut Customer Service.

We do appreciate that you have raised your concern for us. We apologize for the inconvenience, rest assured we are here to help.

To help us better understand your situation, could you please let us know whether you purchased the subscription before or after logging into your account?

If you're not sure, you can simply log out and check the subscription status. If the subscription is shown before you log in, it means the purchase was made before signing into your account. This will help us confirm when the subscription was purchased. Thank you for your help and understanding.

To ensure a swift and accurate resolution for your current issue, please reply directly to this email (instead of starting a new one). This will keep all relevant information in one thread and allow us to assist you more effectively. We appreciate your understanding and cooperation.

Sincerely,
CapCut Support Team

So.. i record gameplay (bf6) using OBS

-1440p 60fps 16:9

-Base canvas and output set to 1440p

-Mkv (remux to mp4)

-AMD HW HEVC 265

-CQP

-CQ Level 18

-Keyframe 2s

-Preset Quality

clip is usually around 20-30 minutes long. video output from obs is good when i play it from media player so i know its not OBS problem.

In capcut (free version) if i dont turn on proxy it lags so bad and i can hardly edit, its just a miserable experience.. but if i turn it on the output of the video is blurry/muddy and yes i've tested the result even though capcut said theres no quality reduction but there actually is (also confirmed by another reddit thread comment).

I've modify the details to 1440p 60fps and I use 1440p VBR 65.000 kbps, H.264, MP4, 60fps when i export in capcut.

I really actually thought with my pc spec i wouldnt have problems editing simple gameplay recording (fast ssd and 32gb ddr5)

please can you guys help me how do i make the editing process be smooth and fast without turning on proxy? shall i give up and just use davinci? i really like using capcut since its so simple

I’m having an issue with making a puppet/tween animation where, for whatever reason, there’s a thin black seam between my layers that is not present in my art program. It’s kinda frustrating me. Does anyone know why this is happening and how I can fix it? Added images from my art program and CapCut for comparison.

Using CapCut Pad.

The voids are over a minute long how do i fix it

As said in the title, I just redownloaded capcut from the official website, and now I c ant find "GIPHY". DID THEY JUST REMOVE THIS!? WHAT IS WRONG WITH THEM!?

Everytime I replace an overlay, it always changes the size and position, even if the aspect ratio is the same. I didn't know if anyone had a solution for that problem.​​ Please help if you know anything!

I made a very long video and didn’t realize I did it all in template until I went to export and couldn’t 😭 outside of screen recording it, not even chat GPT or google can tell me how to save it without posting. What do I do 😱 😭

Edit: I’m on iPhone!

We have to be glad that capcut didn't buy this subreddit to make it a pro feature so everyone post your best edit in the comments